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Alternative to Qualtrics

4 min read

Hemantha Ramdhani

Resourceful scribe with big ideas, and a passion for groundbreaking Salesforce experiences.

Why Salesforce Surveys?

We all know that survey tools are vital for collecting product and customer feedback, but there is so much more to consider.

Although primarily a CRM solution, Salesforce does offer a basic built-in online survey tool – Salesforce Survey – it was later packaged into a new product called Salesforce Feedback Management, which extends Salesforce Surveys.

With Salesforce surveys users can create reports and dashboards within Salesforce, export the survey data, and share insights across their organization.

But the Salesforce survey tool is fairly basic, with a simplistic interface. The analytics and reporting tools are also very limited, especially when compared to other survey tools on offer.

We recently did an article that explored top options for Salesforce Surveys, which allowed us to compare the key pros and cons of the best seven Salesforce survey tools.

But which online customer survey tool does your business need, besides Salesforce Survey at an affordable price?

In this article, we’ll compare Qualtrics as an alternative to Titan Survey to help you decide which is the best online survey tool.

Who is Qualtrics?

Ten years ago, Qualtrics started as a single-product survey company used primarily by academics to conduct research. Fast forward to 2010, they had evolved in helping businesses manage customer experience, employee insights, and market research.

The Qualtrics platform underwent a rebrand and came to be known as Qualtrics CoreXM.

Qualtrics XM is a CMX (Customer Experience Management) software that highlights, customer experience.

Its slogan is: “Software to help turn customers into fanatics products into obsessions employees into ambassadors and brands into religions” with a mission to ‘’Bettering the human experience.’’

Why is Qualtrics popular?

According to our research, when it comes to designing questionnaires, Qualtrics has a slight advantage over its competitors.

Qualtrics allows you to import questions from a different survey while making a new one. This popular feature is said to save you time when building your surveys. Qualtrics’ design interface also makes it easy to edit questions.

Another positive as reported by Qualtrics users was their “great customer service’’, whilst some users found that Qualtrics is an expensive solution compared to its competitors.

Pricing is only available on request, with many businesses having to fork out $1,500 per year for their basic Research Core 1 package.

Explore Qualtrics Website
Qualtrics Website

Qualtrics Integration with Salesforce

Integrating Qualtrics with Salesforce gives you the ability to trigger a survey from a Salesforce event and send survey response data to Salesforce.

Most Qualtrics users have access to the ‘Web to Lead’ feature, which allows the user to generate leads in Salesforce from survey responses. The other Salesforce features (Trigger, Email Survey, and Response Mapping) must be added to your Qualtrics license.

Noteworthy Features of Qualtrics

No need to install software
Easy to use point and click interface – Process is simple and fast, and results are easy to access!
Anyone can create surveys with graphics, complex branching, and randomization
Many question and survey templates to choose
Tools for basic and advanced users and surveys
Ability to upload graphics and multimedia content in your surveys
Multiple surveys can be posted at the same time and in 48 different languages
Capability for respondents to stop in mid-survey and resume later where they left off
Built-in dynamic reporting tools
Ability to export data directly to SPSS, CSV, PDF, Word, Excel, and PowerPoint

Drawbacks of Qualtrics

Qualtrics had the highest percentage of negative reviews that mentioned “user experience”. Users are saying that the software is not intuitive and required training to get the most out of its features.
When comes to text analytics, it is lacking. Whilst gathering a lot of text feedback from customers via surveys, this feature is important but Qualtrics has a TextIQ solution, it either produces very generic categories or requires a lot of manual input to create tagging rules and then maintain them as more feedback is added.

Why Titan Survey?

Are you looking for an alternative to Qualtrics?

Are their features not a good fit within your organization?

Do you find their interface difficult to navigate?

Or is their pricing the issue?

Look no further Titan Survey has you covered.

​From the user-friendly, no-code, drag-and-drop survey builder developed for Salesforce to our ability to push and pull real-time data directly from your team’s Salesforce databases – Titan gives you robust flexibility and unmatched control to unlock the insights your business is looking for.

Titan delivers the most wide-ranging and agile platform for strategic experience management for Salesforce.

They are blazing the trail in the survey world, leaving their competitors behind.

Titan Survey Web Page
Titan Survey Web Page

Why the Titan Survey Tool?

Titan is the best no-code platform integrated with Salesforce – helping you streamline your business processes in a smarter and more intelligent way.

Anybody can use this tool, from your Salesforce administrator to the business user, with no requirements of the user having any technical experience.

The winner is, that Titan provides Salesforce users with a way to collect customer data through surveys with minimal customer interaction, you can include survey questions, directly integrated with Salesforce into the body of your emails.

Using Titan with Salesforce you can automate emails to targeted recipients resulting in efficient and effective data collection – with the data instantly and seamlessly pairing with Salesforce.

To simplify matters, we’ve created a YouTube video to help you understand The Salesforce Architecture That Holds Data from Titan Surveys

Titan Survey/ Salesforce Integration
Titan Survey/ Salesforce Integration

Titan Survey: The Salesforce Architecture That Holds Data From Titan Surveys

Check out the below table to see how Qualtrics compares to its competitors and find the best online survey tool for your organization.

 
Pre filled information from Salesforce (Get)
Preview results to see how they look on a smartphone or tablet, with an option to rotate the image to landscape view.
Pull data from Salesforce to create more intelligent surveys.
Create custom reports
Conditional logic
Salesforce Integration
Data Collection using zero code
Onboarding Process
Image Choice Question Type
Branding
Dedicated Customer Success Manager/24-hour support services
Multilingual
A robust all-in-one platform for Salesforce
Pros and Cons Table

Ensure success with Titan Survey every time

So, which one should you get? In this article, we’ve listed several reasons why Titan Survey is the best choice. Get your business the most robust all-in-one platform for Salesforce,

Titan Survey’s can shake things up and deliver a product in the online survey world in a way that no one else can.

Our comparison above is pretty straightforward and we hope that we have provided you with enough information to make the switch to the best competitor and get more for less – Titan Survey is the smart choice.

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Titan Website

Disclaimer: The comparisons listed in this article are based on information provided by the companies online and online reviews from users. If you found a mistake, please contact us.

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Do you like this Qualtrics Alternative?

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