Category: Titan Platform

What is Salesforce Agentforce? Hot off the press of Agentforce 3.0 being announced, most organizations want to know if this latest release fulfills the revolutionary and labor-changing intentions of Salesforce’s premier AI solution. While 2025 has been the year of the agent, many members of the ecosystem have been skeptical on issues such as this technology’s implementation,…

Salesforce interviews don’t have to be overwhelming. Take the right approach and prepare well for your next Salesforce interview.  If you want to make a good impression and stand out in your interview, join us in the article below. We give you our top seven tips that help you explore how you can be a perfect fit…

If your business wants to avoid common Salesforce pitfalls, join us in the article below. We will explore a frequently used term in Salesforce circles:  “data skew.” You can use the new-found knowledge to proactively plan your data strategies and configurations in Salesforce. Let’s get started!  What is Data Skew in Salesforce? The term “data skew” describes…

With your best sales closing techniques in hand, it’s time to boost productivity with Salesforce tools. Have you heard of Sales Dialer? It integrates with Salesforce Sales Cloud and helps teams connect with leads faster.   Join us in the article below to learn more about Sales Dialer’s features that are effortlessly keeping business communication in one place!…

Connecting with leads and customers is a big part of a sales agent’s role. According to Brevet, a sales consulting and training firm, it takes at least eight calls to reach a lead. Although this activity is hard, it’s essential for building long-lasting relationships and making sales. However, figuring out which leads are ready to purchase products…

When it comes to delivering personalized experiences online, customers want fast, relevant communication. However, the content also needs to be consistently accurate and reliable to win a customer’s brand loyalty. Journey Builder is one of those tools from Salesforce that is ideal for managing and automating marketing content. If you want to find out more about this…

In 2023, a report was released by OptinMonster stating that automated emails make 320% more income for businesses than the traditional ones. It’s no wonder marketers are turning to Email Studio in Salesforce Marketing Cloud for digital support.  If you want to find out more about this powerful tool assisting with the personalization of emails and providing…

Support teams could give customers the answers they need faster than before. We have all heard of how slow customer service can be, even in our digital-first era. However, support agents can’t be blamed for slow tech or systems that don’t provide the correct information when prompted. Thankfully, poking around a knowledge base searching for the right…

Have you asked your Salesforce admin if your org has Salesforce Shield? This powerful suite of products from Salesforce saves your company against data breaches, supports your data regulatory needs, and keeps your software aligned and ready for AI technology.  Whether you are interested in eliminating data risks or want support with compliance, join us in the…

A company’s net income, also known as the bottom line due to it appearing as the last figure on an income statement is a top priority for sales professionals. Their daily tasks and strategies often support boosting this key metric for businesses. If you are interested in learning how to elevate your selling game, why not join…