Category: Solutions
On November 20, 2024 Salesforce announced the launch of its Agentforce Testing Center. It’s an Artificial Intelligence (AI) Agent Lifecycle Management tool designed for automated testing processes. To find out more about this tool that supports the maintenance of your autonomous AI agents, join us in the article below. Before we get started, you might want to…
The global field service management market is predicted to be at $29.9 billion in 2031, with a compound annual growth (CAGR) of 19.2% spanning the years 2022 to 2031. If we take a look at 2021 alone, just a few years ago the market value was sitting at $5.2 billion. (Source: SightCall) As we can see, this…
Connecting with leads and customers is a big part of a sales agent’s role. According to Brevet, a sales consulting and training firm, it takes at least eight calls to reach a lead. Although this activity is hard, it’s essential for building long-lasting relationships and making sales. However, figuring out which leads are ready to purchase products…
Agentforce can be built into every application so it is wise for developers to get an understanding of how this artificial intelligence (AI) solution from Salesforce will impact their future projects. Customer service businesses signed up for Salesforce experiencing high volumes of queries, like those working in insurance, financial services, or real estate industries, might have to…
Before implementing Agentforce into your organization, you might want to know how much this Salesforce product is going to cost. Understanding Salesforce’s pricing model for Agentforce, which includes licensing fees, costs for extra features and integrations, as well as ownership costs will help you plan your budgets better. If you want to know “how much does Agentforce…
According to Help Scout, a software company dedicated to customer support solutions, found that 90% of customers expect an immediate response from agents and technicians. This makes sense in a digital-first era where it is the norm to find online customer support services powered by artificial intelligence (AI). However, even though we live in a world that…
Salesforce developers often struggle with deciding whether to invest in point-and-click solutions or full coding options. However, these developer pain points can be seen as opportunities for growth. One way to tackle the struggle and get clarity is to attend a Salesforce event like TDX in 2025. It gives developers the opportunity to share their concerns, connect…
Customer service agents often struggle to do their tasks well when they have disconnected software systems. This means that their work tools are in different applications or programs. So, finding and using them to work with essential information is time-consuming and can frustrate customers who want problems resolved fast. For this reason, we would like to inform…
In this digital-first era, people engage with each other on various online platforms and communities. To reach a specific target audience and collect their data from the channels they prefer can become difficult to manage. For this reason, we want to explore Salesforce’s Customer 360 software solutions. They help businesses by collecting customer data from Salesforce apps…
When it comes to delivering personalized experiences online, customers want fast, relevant communication. However, the content also needs to be consistently accurate and reliable to win a customer’s brand loyalty. Journey Builder is one of those tools from Salesforce that is ideal for managing and automating marketing content. If you want to find out more about this…
