Experience Cloud for Nonprofits

Jessica B.

Seasoned technical writer giving you top Salesforce Tips.

Updated: Oct 5th, 2023

What is Experience Cloud Salesforce?

Formerly known as Salesforce Community Cloud, Experience Cloud is a digital experience platform your business can use to create and provide connected and personalized experiences for your customers. This platform includes tools to build websites, portals, and mobile apps and features for guiding the customer journey.

Built on a 360 platform, your business will gain a holistic view of customers across all data sources. This means you can create tailored experiences for each customer. The site builder consists of a drag-and-drop tool making it easy for you to create websites, portals, and mobile apps for iOS and Android devices. The platform offers content management and analytics tools to ensure you reach your customers across a variety of channels and track their interactions. You can also use the Experience Cloud to increase revenue, boost brand loyalty, and enhance the customer experience.

Benefits of Salesforce Experience Cloud

Implementing the Experience Cloud can help boost your customer engagement and brand loyalty by creating tailored experiences for each customer. An increase in customer engagement does provide your business with a better understanding of what customers want which means you can create effective marketing campaigns to drive sales and increase revenue. Using customer data you can boost your brand loyalty by creating a memorable experience for customers which can lead to repeat business.

If your business is looking for a way to improve tailored customer experiences then Salesforce Experience Cloud is an excellent choice.

Nonprofits using Salesforce

Using Salesforce for Nonprofits can help organizations manage volunteer and donor data as well as track events, fundraising, and other activities.

Salesforce can help increase your organization’s efficiency by automating manual tasks such as event registration and donor management. This can help free up your staff to focus on important strategic activities. You can make informed decisions and track progress by accessing all your data in a central location.

Build stronger relationships with your donors by sending personalized communications, tracking engagement, and managing interactions. By using donor data to gain insight into donor behavior you can create targeted campaigns.

Common Uses

Here are some ways that nonprofits can use Salesforce.

Track your volunteers including their skills and availability to match your volunteers with the right opportunities.

Track your donors by collecting data about their content information and donations which can be used to tailor communications and send our thank you messages.

Manage fundraising events like the attendees, money raised, and event success.

Track programs, outcomes, and participants to evaluate how successful your programs are.

Salesforce can help your organization improve efficiency, impact, and effectiveness.

Examples of Nonprofits Using Salesforce

We’ve listed a few examples of some nonprofits that use Salesforce.

American Red Cross manages donor databases, tracks volunteers, and coordinates disaster relief programs using Salesforce.

Doctors without Borders tracks patients, manages supply chains, and coordinates global operations using Salesforce.

Habitat for Humanity manages finances, tracks volunteers, and builds homes using Salesforce.

Salesforce Experience Cloud Features

Salesforce Cloud offers a host of features.

The drag-and-drop tool can be used to create and manage your websites and portals.

A mobile builder app tool so you can create mobile apps for both Android and iOS devices.

The journey builder manages the customer journeys.

A tool to help you manage content across multiple channels.

Analysis and reporting tools for easy visualization of customer data.

Personalization features so you can create tailored customer experiences depending on their needs and preferences.

Collaboration tools to facilitate teamwork between your employees, partners, and customers.

Security features to keep your customer data safe.

You can implement the variety of features on offer to create customer and partner portals, employee intranets, and marketing and support websites.

How Much is Salesforce for Nonprofits?

If your business is a nonprofit, Salesforce is a good option as it offers pricing different pricing plans for nonprofits. There are three plans on offer. The first is the Power of Us program, this program is free for up to 10 users and includes the basic CRM package for nonprofits called Nonprofit Success Pack. Next is the Nonprofit Success Pack Plus which costs $100 per user per month, this package also includes features for marketing, fundraising, and volunteer management. The last package is the Nonprofit Enterprise Edition which costs $200 per user per month, this edition offers all the same features as the Success Pack plus data warehousing and contact center features.

Prices are subject to change, ensure you visit the Salesforce website for the latest information.

Things to Keep in Mind

There are a few things to keep in mind when reviewing the Salesforce nonprofit package pricing. There is a set-up fee and a monthly subscription fee, the pricing is also based on the number of users you require, and there are add-on features that need to be purchased separately.

Titan – A Powerful Tool for Nonprofits

Fuel donor engagement, boost grantmaking, and drive fundraising to exciting new heights in the Nonprofit Cloud with Titan’s no-code enterprise apps for Salesforce. You don’t need any special technical skills to create volunteer and donor portals with ease, automate any nonprofit workflow, and collect any type of data with dynamic forms. Titan integration with Salesforce for Nonprofits Reviews are favorable due to its easy-to-use drag-and-drop interface. Titan offers discounts for nonprofits, so why not give us a call?

We hope to see you soon! 

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Disclaimer: The comparisons listed in this article are based on information provided by the companies online and online reviews from users. If you found a mistake, please contact us.