Jotform Alternatives: Salesforce Surveys 2024
Hawk-eye editor with a passion for trailblazing Salesforce experiences
Are you looking for a free and easy-to-use online survey tool? What is Jotform used for? Jotform is one of the top suggestions and boasts several templates for every industry. Given that Jotform is a popular and seemingly affordable choice, the question is, does it live up to the hype? And are there any leading alternatives? Read on for a full breakdown of Jotform’s strengths and weaknesses, and drum roll … to find out who the leading contender is.
Jotform works via drag-and-drop tools and doesn’t require coding knowledge to set up basic surveys and questionnaires, including the most prominent question types such as free responses, multiple choice, Likert scale questions, and much more. The Jotform platform also integrates with Salesforce and can act as a substitute for the Salesforce Survey tool by drawing all your most important data together in one location for personalized insights on each and every customer. Jotform is designed to be user-friendly and has millions of global users, but what is the complete list of pros and cons? And what are some of its worst limitations? Keep reading to find out about our Jotfrom reviews. Let’s take a look at Jotforms pros and cons.
The Pros of Jotform Survey
Jotform has many advantages, the number one being that it has a free plan, is relatively simple to use, and does not require development experience or coding ability. The sheer number of templates in its template library means that if you are not looking for a custom solution, you can get up and running quickly and easily, with no hassle or extra admin required to distribute your survey to the intended audience. For instance, if you want to get fast feedback on a recent event and don’t need the survey to mention your event by name or any of its specific details, then a straightforward Jotform template may work well for you.
Jotform’s range of question types also makes it relatively adaptable to your needs. So if you are interested in collecting different data types, this could be a useful tool for your business. For example, if you simply want to know whether or not customers like your beta product, then you can insert a yes/no question type, but if you want detailed and unique feedback on your product, then you could ask an opinion question with the field to provide an open-ended response. Whereas a scale question might help you figure out exactly where customer satisfaction levels sit, and this data would be reflected in a measurable and defined way. Accessing a diversity of question types can give your business the ability to conduct quality and in-depth research on the success of your product and its place in customers’ lives.
Jotform’s survey software also gives you the option to collaborate with team members and share key insights by permitting colleagues to edit your survey or just view it. All your Jotform surveys are also easily shareable via email, web, social media, and many other locations. Using Jotform, you can integrate with a range of external apps; some of the big ones are Salesforce, Google Sheets, and Dropbox. This means you don’t necessarily have to drop your preferred tool for gathering data and designing internal workflows.
But how great is Jotform’s Salesforce integration? And how does it stand up to the Salesforce Survey tool? Well, Jotform does provide some ability to send data to Salesforce, where you can manage and analyze the most important information in your organization and consolidate data in a central location. This Salesforce integration does provide you with the power to optimize lead management by creating new contacts and leads in Salesforce based on survey data. With Jotform’s Salesforce integration, you also get the capability to analyze data, automate follow-ups on customers (for example, if they express dissatisfaction in a survey), and customize your business flows.
While Jotform does have a few important benefits and does integrate with the #1 CRM, the real question is, does it offer anything above the expected in a marketplace inundated with survey solutions and Salesforce survey tools? Next, we check out some of the cons to evaluate Jotform’s strengths against its weaknesses.
Jotform Review: Issues and Biggest Cons
There are some Jotform issues, and it’s important to note from the get-go that its free plan is not limitless. If you are using this tool to run your business, you will hit limits in terms of storage, submissions, and even form views. There is a good chance you will need to opt for a paid plan, and if you are forking out money, is Jotform really your first choice? In this line of thought, while basic surveys are easy with Jotform, it is not very intuitive for more advanced surveys, including features like conditional logic. Servers also go down sometimes leaving users wondering why Jotform is not working. So if it isn’t that easy and it isn’t free, is it worth it?
Well, if you are after custom designs, Jotform also offers you very limited flexibility, which means you won’t necessarily be able to do justice to the look and feel of your brand. And if you are after data security, then it’s first best to check Jotform’s policies as it is not always compliant with leading frameworks.
Regarding Salesforce integration, Jotform comes at an additional cost and can be pretty complicated to tailor to suit your needs. You might find that it is almost impossible to set up without development or expert knowledge of the Salesforce platform. If you are fine with the time and effort, then that is your decision but be aware that choosing Jotform for Salesforce might send you down a long and winding road that simply ends up in expenditure on lengthy development. Furthermore, Jotform’s Salesforce integration is not necessarily that powerful either, given that its fields and sections do not always map neatly to Salesforce, so you will have to seek expert advice for your custom solutions. The integration between Salesforce and Jotform depends upon APIs; if these change unexpectedly, your whole process might fall apart.
If you are looking for a survey tool that integrates with your Salesforce easily and without code, well, to be honest, you could look a lot further than Jotform.
The Top Jotform App Alternative
If you are looking for the best alternative to Jotform survey on the market, then look no further than Titan Survey. With Titan, you get every type of survey you can think of, 100% customization, completely flexible Salesforce integration, and the option to distribute your survey via email, web, or any other manner you choose.
Titan’s no-code survey solution requires no Salesforce expertise or development experience and can be set up in a few minutes. Our easy-to-use templates can be sent out as is or fully customized to match your design and branding needs. Speed up, go to market, and don’t spend another dollar on complicated development work.
Why not schedule a demo today to experience the power and agility of Titan? You won’t look back.
Disclaimer: The comparisons listed in this article are based on information provided by the companies online and online reviews from users. If you found a mistake, please contact us.
