Salesforce OmniStudio 2023: Develop Custom Training and Certification Programs
Hawk-eye editor with a passion for trailblazing Salesforce experiences
We all know that each and every business has its own product specialties and skills for which it is known. In a number of organizations, you may first need to upskill according to relevant organizational criteria in order to be considered fit to work and contribute to business goals. Using OmniStudio, you can create personalized digital experiences across all industry types. For instance, a software company might demand that all of its developers learn how to operate their software and debug it before they can create new code for web portals, or a salesman selling luxury cars might first need to read up about vendors, agents, company, and car standards before being allowed to sell his first vehicle and engage with customers.
This is where training programs and certifications tailored to the needs of individual businesses can be incredibly beneficial. They allow companies to set up their own training programs and learning paths so that individuals can gain more knowledge about their business or processes in which the company in question has particular knowledge in.
In certain cases, an organization might be considered a global leader in the course they are creating, and then they can market it to individuals outside of their company. These kinds of qualifications include everything from project management certifications to training accreditations for technical skills and languages.
Setting up training and certifications in your business might seem like a daunting task, and you also might wonder if you have the capacity for it. This is where Salesforce OmniStudio 2023 can be a massive help, giving you all the tools you need to create custom training paths and certification programs seamlessly. Read on to find out more.
Salesforce OmniStudio for Training and Certification
OmniStudio provides all the features you and your business need to develop tailored certifications and customized learning paths. There are a number of steps you can follow in order to set up a certification or training course with OmniStudio in Salesforce. Once you do so, you will have the ability to get full data on learner progress, grades, pain points, and feedback. You can also individualize each learning journey depending on the needs of the individual taking your course.
Learning Goals and Objectives
To start off with, you need to have a clear idea of the learning goals and objectives of the course you are creating. You need to fully understand how proficient your partners and employees need to be in order to pass and get accredited. For instance, is 50% your passing grade? Or do you require those undertaking the course to score 90% or higher? You also need to identify the key competencies you want learners to acquire, such as learning to draw up business plans in a managerial course or a basic understanding of software testing for juniors at your software company. You can define any learning goals and criteria you like, but make sure they suit your purposes.
Develop Learning Material and Content
Next up, it is crucial to develop learning material and content, which you can easily do using OmniStudio’s convenient and easy-to-use authoring capabilities. Use these authoring tools to create learning content that truly engages your audience using video, images, written material, interactive challenges, pop quizzes, and much more. For instance, if your training course is on something a little more practical, such as safety guidelines in the office, you could even include a simulation of the office environment to test reactions. Similarly, if you are trying to coach employees on appropriate social behaviors in the event of office conflict, then perhaps you might want to introduce some roleplaying scenarios.
Establish Assessments
Assessments are, of course, an essential part of any certification or training program, ensuring that specific standards are met and that your learners are internalizing the key competencies and bits of knowledge you wish to impart.
This doesn’t mean assessments have to be boring, though, and by using OmniStudio, you can configure a variety of ways in which learners can demonstrate mastery of your material. This includes multiple-choice questions, free-text responses, timed problem-solving, and much more.
Set up the Certification
You are now ready for your certification to go live. Set the key criteria that learners need to meet in order to gain certification. This includes the relevant pass-mark, but it also encompasses having watched all necessary video material, opened and read mandatory files, and responded to required questions. With the help of OmniStudio automation, you can ensure your learners receive their certification when they receive their qualification and also rank star performers.
Track the Learning Journey
OmniStudio’s advanced tracking tools empower you to track the entire learning journey with customized reports, leaderboards, data on who performed well in each section of the course, and more. If specific learners struggled with course sections or failed, you can determine exactly which skills and questions were deemed challenging on a learner-by-learner basis.
Once you have tracked metrics and reported on performance, you can also choose to have follow-up emails and surveys automatically sent out to gauge certification satisfaction. In this line of thought, you can include material advertising a higher level course to those who passed and supporting information on how to take the course again to those who failed.
Titan Web: A Better Alternative to OmniStudio?
While OmniStudio is a great tool for setting up customized certifications and learning journeys in any organization, it does come with a few catches. For one, customized development can sometimes be time-consuming, the interface lacks full flexibility, requires coding experience, and the product also does not come cheap.
If you want all the benefits of OmniStudio to create a custom certification program, why not try Titan Web? It is a drag-and-drop no-code, fully scalable tool that offers maximum flexibility for your learning courses and certifications. With Titan, you speed up time to value and go to market while being able to work with any standard or custom object. It also is great value for money while still drawing on all the data-driven power of the #1CRM. Our market-leading, bi-directional Salesforce integration is multi-patented, and when you choose our product, you also unlock 24/7, personalized support with Salesforce experts.
If you liked learning about Omnistudio’s declarative tool, why not read about Titan Web Apps?
If this interests you and you want to take your training and certifications to the next level, while saving money, try Titan today!
Disclaimer: The comparisons listed in this article are based on information provided by the companies online and online reviews from users. If you found a mistake, please contact us.
