Salesforce Survey & Titan to Elevate Customer Satisfaction

4 min read

Marinda K.

Masterful Salesforce Scribe with an eye for detail

Updated: Aug 17th, 2023

Salesforce Survey: Fast Benefits from Customer Satisfaction

Salesforce Customer Satisfaction Surveys (CSAT) empower businesses, vendors, and agents to directly measure their customers, prospects, employees, partners, and other stakeholders’ satisfaction regarding their products or services. They can help companies pinpoint areas for improvement, increase customer loyalty, and boost their reputation in the market.

These surveys are usually sent out after a customer has interacted with a company, either by purchasing a product or service or by contacting customer service for assistance. CSAT surveys can be sent via email, social media, or other channels and generally consist of questions designed to poll the customer’s satisfaction level.

See? It’s so simple. Salesforce surveys for CSAT are easy to create, deploy, and can be customized to fit the specific needs of a business.

Customer Satisfaction Survey Creation

Salesforce’s Customer Satisfaction Surveys for Streamlined CRM

Discover noteworthy features from Salesforce to take your business to the next level! Here are some of the benefits of choosing Salesforce Survey:

Salesforce’s CSAT Surveys provide a way for businesses to directly collect feedback from customers to gain insights into what they are doing well and what they can do better to meet their customers’ needs.

Businesses can identify and address issues that may be impacting customer satisfaction, which can lead to increased customer retention rates. When customers are satisfied, they are more likely to continue doing business with the company and recommend it to others.

By providing a positive customer experience, businesses can build trust and loyalty with their customers, which can result in repeat business and long-term relationships.

Businesses can identify opportunities for growth and innovation and improve their products and services, differentiate themselves from competitors, and drive growth.

Customer Satisfaction Surveys can also help businesses improve employee engagement. By providing their employees with feedback from customers, they can better understand how their actions impact customer satisfaction and motivate them to provide a better customer experience.

Titan Tips on Salesforce’s Customer Satisfaction Surveys

There’s never been a better time to upgrade your business! Here are some recommendations for creating effective Salesforce CSAT surveys:

Define the goal and target audience clearly.

Keep the surveys short and straightforward, and avoid asking leading or biased questions.

Use screener questions to filter out respondents who are not in the target audience.

Use clear and concise language, with questions that are easy to understand and answer.

Ask questions that are relevant to the specific business.

Use the Survey Builder tool to create various question types, such as rating scales, open-ended questions, and multiple-choice questions.

Test the survey with a small group of customers or colleagues before sending it out.

Choose the best method to distribute the survey, such as email, web, or mobile.

Offer incentives for completing the surveys. Everyone likes a gift!

Analyze the results and take action to improve customer satisfaction using the Survey Analytics tool.

For your convenience, we have gathered some common questions typically included in a customer satisfaction survey. Have a look below and try them out in your surveys or let us know if you need help with questions that relate to your specific business needs.

How satisfied were you with your experience with our company?

How likely are you to recommend our company to a friend or colleague?

How satisfied were you with the quality of our product or service?

How satisfied were you with the support you received from our customer service team?

Were your issues or concerns resolved to your satisfaction?

Were we able to respond to your needs in a timely manner?

Do you feel that our product or service provided good value for the price?

How easy was it to use our product or service?

Are you likely to use our product or service again in the future?

Is there anything else you would like to share about your experience with our company?

Once the surveys are completed, the data should be reviewed and analyzed to identify trends and areas where the company can improve its products or services. By understanding what customers are happy with and what not, companies can make changes to improve the customer experience and increase customer loyalty.

Downsides of Salesforce’s Customer Satisfaction Surveys

Companies need to have the Salesforce Feedback Management license. This license enables them to use the Survey Builder tool to design and distribute surveys and the Survey Analytics tool to analyze and report on survey data. Surveys can be integrated with other Salesforce features, such as contacts, accounts, cases, campaigns, etc. Surveys for Salesforce are a paid add-on to the Salesforce platform, so it may not be cost-effective for smaller businesses.

Titan’s Alternative to Salesforce’s Customer Satisfaction Surveys

Titan Survey is a powerful and versatile online software platform that offers a range of features that are particularly well-suited to creating customer satisfaction surveys, such as customizable survey templates, advanced survey logic, and real-time reporting. It provides an easy-to-use drag-and-drop builder. With Titan Survey, businesses can use a variety of question types, such as Likert scales, multiple-choice questions, open-ended and closed-ended questions, as well as rating and scale questions. They can also use advanced survey logic, such as branching and skip logic, to create personalized surveys to individual respondents based on their answers.

Some of the key features of Titan Survey include:

Value for Money

Titan Survey is more affordable than Salesforce survey tools. Titan Survey offers a range of pricing plans, starting at $29 per month for the Basic plan and going up to $99 per month for the Professional plan. Each plan has different features and limits, such as the number of survey feedback received, the number of users, the branding options, the conditional logic, the admin dashboard, and more.

Customizable Survey Templates

Titan Survey offers a wide range of customizable survey templates that businesses can use to create surveys that match their branding and objectives quickly. There are a variety of question types to choose from.

Customizable Templates

Advanced Survey Logic

The platform enables businesses to use advanced survey logic, such as branching and skip logic, to create surveys that are tailored to individual respondents based on their answers.

Multiple Distribution Options

Titan Survey enables businesses to distribute their surveys via email, social media, websites, and more.

Real-time Reporting and Analysis

The platform provides real-time tracking, reporting, and analytics that enables businesses to monitor survey responses and quickly identify trends and areas for improvement.

Multi-language Support

Titan Survey supports multiple languages, which is particularly useful for businesses operating in various countries or regions or with a diverse customer or stakeholder base. Titan Survey supports the creation of surveys for Salesforce in over 25 languages, including Spanish, French, German, Chinese, Japanese, and more.

Titan Survey may be a better option if you are looking for a simple and cost-effective solution for creating and distributing surveys.

Titan Website

Disclaimer: The comparisons listed in this article are based on information provided by the companies online and online reviews from users. If you found a mistake, please contact us.