Salesforce Surveys and Feedback Management
Seasoned technical writer giving you top Salesforce Tips.
Key Benefits of Customer Feedback Surveys
What is Survey Feedback? Survey feedback is information and data collected from surveys. Customer Feedback surveys are the survey type used to identify and measure customer happiness and satisfaction with your business. We have summarized a few advantages for you.
Receiving feedback data from stakeholders provides a direct insight into how satisfied customers are with your product or service offering. This accurately gauges overall customer satisfaction and can identify potential areas for improvement. You can determine customer wants, needs, and preferences and use the information to create marking strategies, improve your customer service, and guide product development.
When your customers see that you are actively seeking out their feedback it can lead to better customer loyalty. You will need to implement suggestions and address concerns to demonstrate that you are dedicated to improving the customer experience. By acting on this feedback you can set your business apart from your competition by developing value-added products and services. Ensure that your company reputation stays positive by addressing any negative feedback promptly and this demonstrates your commitment to always improving.
Surveys that gather customer feedback can help identify areas where your employees require more training. Using the collected data you can also make informed data-driven decisions about your product or service offerings, marketing strategies, and any operational changes.
By incorporating customer feedback surveys into your organization strategies you can reap these numerous benefits that can contribute towards success and long-term growth.
A Breakdown of Salesforce Feedback Management Pricing
The Salesforce Survey packages are divided into three tiers:
Survey Response Pack: This is the basic package. You can create and distribute surveys to your customers. The first 300 responses are free but you can purchase 1,000 survey responses for $300
Feedback Management – Starter: This package is priced at $12,000 per organization per month. This package allows you to distribute your surveys through multiple channels like social media and email or embed the survey on your website. You have access to customer lifestyle analytics to track how customers interact with your business.
Feedback Management – Growth: This package is priced at $42,000 per organization per month with the same features as the Feedback Manager Starter package. You can automate feedback collection and data analysis. Using the Salesforce Surveys advanced features like customer lifecycle maps you can easily visualize how customers move through service and sales streamlines.
Let’s talk about the add-ons you can purchase for your business. You can choose from a number of add-ons to enhance your Feedback Manager Salesforce experience.
Remember that the price you pay will depend on how many users you need, what edition you choose, and the add-ons you select.
We’ve summarized a few more things to keep in mind about Salesforce Feedback Management pricing:
The Salesforce Survey Management price and structures are subject to change, please click here to ensure you have the latest information.
An Alternative to Salesforce Surveys
If you are still shopping around for an effective survey tool make sure you check out Titan. This third-party app is fully integrated with Salesforce to ensure that your data is always up-to-date and accurate. Worried about brushing up on your coding or even learning coding before working with Salesforce Surveys? You can skip that step as Titan is a no-code builder with a user-friendly drag-and-drop interface.
Titan Survey is available on the Salesforce App Exchange that you can use to create and distribute surveys, collect feedback, and analyze the data. There are some features on offer that aren’t available in the Salesforce Response Pack. Titan offers the ability to create custom surveys with branching and conditions. Collect attachments or other media files in any survey. Titan even integrates with other Salesforce apps like Sales and Service Cloud. There are a number of dashboards to visually display your data and numerous reports you can create with the data.
Have you still got cold feet? Try the free trial version before making any final decisions.
The Salesforce Survey Functionality
Salesforce Surveys offers the ability to create and send surveys to gather feedback. Salesforce has a variety of features to assist you when creating your surveys. You can choose from an assortment of question types to gather the feedback you need. The ability to personalize surveys based on customer profile data. You can distribute your surveys in numerous ways including email and social media or even embed the survey in your website. Track survey responses and generate reports on the feedback results.
If your organization is looking for an easy way to gather valuable feedback from any stakeholder in your organization then Salesforce Surveys are a great option.
FAQs
What is feedback management in Salesforce?
Using Salesforce Feedback Management, you can gain insight into customer experiences and use the feedback to improve customer interactions.
Can Salesforce be used for surveys?
Every Salesforce organization includes platform or basic Salesforce Survey features with up to 300 free responses. The features and functionality can be enhanced through the use of Salesforce Feedback Management which is built on the Salesforce Survey functionality.
How does Salesforce surveys work?
Surveys are created with the Survey Builder tool found in Salesforce. You can also distribute your surveys from Salesforce to collect information from customers, employees, and external stakeholders.
Available on the AppExchange
Thank you for reading our article on Salesforce Survey Feedback Management. We hope we have inspired you with time-saving ideas that facilitate your survey creation and distribution projects.
Contact Titan today if you want to eliminate all your manual workflow processes. We are a powerful no-code platform that you can use to create surveys for Salesforce that are 100% secure and compliant with HIPAA, SOC 2, ISO, GDPR, and other leading frameworks. We hope to see you soon!
Disclaimer: The comparisons listed in this article are based on information provided by the companies online and online reviews from users. If you found a mistake, please contact us.
