60,000 Salesforce Contracts Generated Per Year for Scape

At scale, contract friction became expensive very quickly.

Before Titan, Scape relied on a third-party document tool to manage rental agreements. As contract volumes grew to nearly 60,000 per year, the limitations of the solution became increasingly clear:

Salesforce Integration Issues: The tool wasn’t Salesforce-native, leading to frequent mapping errors and technical failures during contract generation.

Poor User Experience: Confusing pop-ups frustrated staff and students, adding friction to an already high-volume process.

Cost Escalation: Pricing was based on a per-envelope model. Any contract update or resend increased costs, making large-scale operations increasingly inefficient.

At Scape’s volume, these challenges were no longer workable. The business needed a solution that ran directly inside Salesforce and could scale without penalizing growth.

Scape adopted Titan Document Studio to run contract generation and eSigning directly inside Salesforce, replacing a fragmented third-party setup with a single, Salesforce-native workflow.

Titan became Scape’s system of action for contracts. All contract data is generated, managed, and governed within Salesforce, eliminating mapping errors and reliability issues caused by external tools. Contract issuance is now faster and more stable, without pop-ups, workarounds, or technical disruptions for staff or students.

By automating the full contract lifecycle in Salesforce, Scape simplified execution at scale while improving the end-user experience. Titan’s usage-based pricing also removed the cost pressure of per-envelope fees, giving Scape predictable costs as contract volumes continue to grow.

60,000 Contracts Supported Annually: Titan reliably supports up to 60,000 contracts per year, enabling Scape to scale across student accommodation while expanding into multifamily and retirement living without performance degradation.

Improved Platform Reliability: Salesforce-native execution eliminated the mapping errors and technical failures that previously disrupted contract generation and signing.

Lower Software Costs at Scale: By moving away from per-envelope pricing, Scape reduced the cost impact of contract updates and resends, making high-volume contract management predictable and sustainable.

~200 Hours Reclaimed: Fewer technical issues and less manual intervention saved an estimated 200 hours annually, freeing teams to focus on operational priorities instead of system fixes.

Better Experience for Staff and Students: Simpler workflows and the removal of confusing pop-ups reduced friction, improving usability across the contract process.