Category: AI
“Our vision is bold: to empower one billion agents with Agentforce by the end of 2025. This is what AI is meant to be.”– Marc Benioff The above quote speaks volumes, but if you are in our Ohana community, then Agentforce needs no introduction! Since being catapulted into the mainstream at Dreamforce 2024, this technology has become…
Agentforce was announced at Dreamforce 2024, and has been given a massive amount of A+ marketing and promotion from Salesforce. Speaking to Salesforce professionals across the ecosystem, we know that the hype is real in 2025. Everyone wants to know about Agentforce and how it will evolve in the future. So, join us in the article below…
Businesses with teams dedicated to supporting customer queries experience high call volumes, such as 20-50 interactions per day (Source: Bright Pattern). Since human support teams are generally overloaded with these calls, customers spend a lot of time waiting for their calls to be answered. As you can imagine, this scenario would make any customer frustrated. Additionally, the…
Many companies struggle with streamlining operations because employees have to hunt down details stored across multiple data systems. As you can imagine, employees (like sales reps or service agents) will take longer to respond to customers, as working in this way with data is super inefficient. Additionally, this can lead to varying experiences delivered to customers. We…
One of the most popular questions we have seen floating around the web is, “Does Agentforce Require Data Cloud?” We know that this topic is super important to businesses who have Agentforce for developers and admins to maintain. So, let’s dive in and answer this burning question! Do You Need “Data Cloud” for Agentforce? Technically, you don’t…
Do you remember our series of Agentforce explanation articles? We suggest taking a look at our Overview of Agentforce article in the string of posts before diving into 2.0. It will prepare you for the next enhanced version released by Salesforce, Agentforce 2.0! The next generation of artificial intelligence (AI) technology from Salesforce is designed to eradicate…
Gone are the days of manually processing data. No one gets excited about cleaning, verifying, and cross-checking that customer details are correct across multiple systems. It’s a time-consuming activity that wastes employee creativity. Thankfully, we have access to software solutions, like Data Cloud. It’s a Salesforce platform collecting and unifying customer data for the most trusted information…
Salesforce is the world’s leading customer relationship management (CRM) platform, so it’s no wonder their two Artificial Intelligence (AI) solutions are a buzz in 2025. But how do you know which system suits your business needs and delivers the best return on investment? Join us in the article below to figure out which one will be your…
As the one of the goal’s of marketing projects is to boost an organization’s presence in a sector, marketing professionals create and deliver campaigns to catch the attention of new and existing customers. These campaigns can be delivered via: If you want to find out how to create better marketing campaigns faster using Artificial Intelligence (AI) technology,…
On November 20, 2024 Salesforce announced the launch of its Agentforce Testing Center. It’s an Artificial Intelligence (AI) Agent Lifecycle Management tool designed for automated testing processes. To find out more about this tool that supports the maintenance of your autonomous AI agents, join us in the article below. Before we get started, you might want to…
