Category: Titan Web

Do you remember our series: An Agentforce Explanation? If you haven’t, we suggest taking a look at our Overview of Agentforce in the string of posts before diving into this article. It will prepare you for the next enhanced version released by Salesforce: Agentforce 2.0! Let’s get started! What is Agentforce 2.0? The next generation of artificial…

Gone are the days of manually processing data. No one gets excited about cleaning, verifying, and cross-checking that customer details are correct across multiple systems. It’s a time-consuming activity that wastes employee creativity.  Thankfully, we have access to software solutions, like Data Cloud. It’s a Salesforce platform collecting and unifying customer data for the most trusted information…

As the one of the goal’s of marketing professionals is to boost an organization’s presence in a sector, they create and deliver campaigns to catch the attention of new and existing customers. These campaigns can be delivered via: If you want to find out how to create better marketing campaigns faster using Artificial Intelligence (AI) technology, join…

Agentforce can be built into every application so it is wise for developers to get an understanding of how this artificial intelligence (AI) solution from Salesforce will impact their future projects.  Customer service businesses signed up for Salesforce experiencing high volumes of queries, like those working in insurance, financial services, or real estate industries, might have to…

Before implementing Agentforce into your organization, you might want to know how much this Salesforce product is going to cost. Understanding Salesforce’s pricing model for Agentforce, which includes licensing fees, costs for extra features and integrations, as well as ownership costs will help you plan your budgets better.  If you want to know “how much does Agentforce…

According to Help Scout, a software company dedicated to customer support solutions, found that 90% of customers expect an immediate response from agents and technicians. This makes sense in a digital-first era where it is the norm to find online customer support services powered by artificial intelligence (AI). However, even though we live in a world that…

Customer service agents often struggle to do their tasks well when they have disconnected software systems. This means that their work tools are in different applications or programs. So, finding and using them to work with essential information is time-consuming and can frustrate customers who want problems resolved fast.  For this reason, we would like to inform…

In this digital-first era, people engage with each other on various online platforms and communities. To reach a specific target audience and collect their data from the channels they prefer can become difficult to manage. For this reason, we want to explore Salesforce’s Customer 360 software solutions. They help businesses by collecting customer data from Salesforce apps…

The aim of Retail Cloud (with modern POS) is to reimagine personal shopping for Salesforce’s retail customers. With it, customers can interact with your business from an actual store or from the convenience of their homes.  Join us in the article below as we explore the benefits of choosing software solutions from Salesforce for retail and consumer…

Does Amazon use Salesforce? This question is frequently asked by readers and so we decided to give you all the information you need to understand this global strategic partnership.  Let’s get started! Overview of Salesforce and AWS Partnership As of 2023, Salesforce and Amazon Web Services (AWS) decided they wanted to take their long lasting partnership to…