Mobile-First Portals for Acts Housing
Company Background
Acts Housing is a nonprofit organization committed to making homeownership accessible to all families. Based in Milwaukee, Acts Housing guides families through every step of the homeownership journey, from credit repair and budgeting to securing financing and purchasing homes. The organization also assists families in purchasing and rehabilitating foreclosed properties, making homeownership achievable even when traditional bank loans are not an option.
Acts Housing’s services ensure that families don’t leave any financial assistance opportunities unchecked, including down payment help. The organization also acquires properties to prevent landlords from turning them into rental units, offering families affordable homeownership options.
Challenge
As demand for homeownership support grew, Acts Housing recognized the need for scalable systems to aid their mission. In Milwaukee, 80% of families who are renters want to become homeowners, creating a large volume of people seeking assistance.
Over the past five years, Acts Housing grew from a small team of 12 to 50 staff members, further emphasizing the importance of building systems that keep pace with their growth.
The nonprofit needed tools to serve families more efficiently while maintaining a high level of transparency and accountability within the organization.
A significant challenge that Acts Housing faced was a reliance on manual documentation. The process of collecting documents from families was cumbersome and slow, involving various forms of communication and paper submissions.
As the organization scaled, managing this manual process became more difficult. In addition to the volume of families needing support, Acts Housing had to navigate the complexities of CRM adoption. With a fast-growing team, getting everyone on board with Salesforce and ensuring that the technology was effectively used to enhance efficiency was a major hurdle.
Solution
Titan’s portal, designed to integrate seamlessly with Salesforce, transformed the way Acts Housing interacts with families. With the new system, families can easily submit their documents through a simple, mobile-optimized interface.
Whether on a mobile phone, laptop, or tablet, the process is clear, simple, and convenient. This self-service option empowers families to take control of their homeownership journey, submitting required documents directly into the system without the hassle of manual methods.
The ease of use and access to Acts Housing’s system comes across great on mobile phones, giving full control to families and making a significant difference to their experience.
Results
Internally, the implementation of the Titan portal reduces the admin load for Acts Housing. Currently, the process is extremely manual, requiring staff to handle document collection, sorting, and tracking across various systems.
With the new portal, documents are directly uploaded to the correct Salesforce contact record, eliminating the need for separate file management systems. This direct integration streamlines operations, improves accuracy, and ensures real-time access to all the information needed for each case.
For the staff, this translates to a significant reduction in administrative burden and improved transparency into the progress of each family’s homeownership journey.
Implementing Titan
The ease of use and the responsiveness of Titan’s service team made the implementation process smooth and efficient. Acts Housing was impressed with how quickly Titan responded to their needs and tailored the solution based on their requirements.
Dee Kemp, Vice President of Programs at Acts Housing, emphasized the importance of responsiveness, as seen in their experience with Titan. She shared, "You guys have an amazing service team...super responsive, and coming to us with a great layout just based on conversations they had had with our developer. It was so simple, so easy to use."
The Future of Acts Housing
Looking ahead, Dee is excited about the immediate impact of this system on internal processes, especially once all the small bugs are ironed out.
In the long term, Acts Housing plans to expand their reach beyond Milwaukee into other markets. With homeownership challenges being a national issue, they view Titan as a critical partner in helping them scale and improve their service delivery across regions.
“I'm definitely recommending that you at least give Titan the opportunity to show you what they can do to help you move your nonprofit forward.”
Dee Kemp, Vice President of Programs at Acts Housing
Disclaimer: The comparisons listed in this article are based on information provided by the companies online and online reviews from users. If you found a mistake, please contact us.
You might be interested in
Writing Your First Notarized Letter Like a Pro
How to Remove Track Changes in Word
Signee Vs. Signer Vs. Signatory: What are They?
All-in-One Web Studio for Salesforce