Agentforce for Marketing and Better Campaigns

Nikita M.

Media-savvy content creator, with a curiosity for all Salesforce experiences.

Updated: Jul 14th, 2025

As the one of the goal’s of marketing professionals is to boost an organization’s presence in a sector, they create and deliver campaigns to catch the attention of new and existing customers. These campaigns can be delivered via:

TV Content

Print Content

Social Media Content

Emails

If you want to find out how to create better marketing campaigns faster using Artificial Intelligence (AI) technology, join us in the article below. We explore how Agentforce for Marketing + AI tools + Salesforce are giving teams greater work productivity so they can spend time focusing on customers.

And if you want to know more about Agentforce in general, before diving into the marketing space, we recommend you check out our other AI related articles:

• Agentforce Explained
• Cost of Agentforce
• Brief Overview of Agentforce

Using Agentforce for Marketing in Salesforce

When teams house their marketing in Agentforce, they get AI tools to:

Create Full Campaigns

Personalize Every Customer Interaction in Real Time

Analyze Data to Improve their Performance

However, if you are looking for opportunities to use Agentforce in other business units, make sure to read our Agentforce for Developers and Agentforce for Sales articles. But for now, let’s dive deeper and see how Salesforce’s Agentforce for Marketing elevates campaigns in this field.

When building a campaign, marketers can start by configuring a trusted AI agent from Agentforce. It’s called a Campaign Agent and can do the following tasks in marketing projects:

Analysis

Generation

Personalization

Optimization

All these activities take the marketing team’s pre-defined business goals and key performance indicators into account very seriously. 

So, let’s see how humans and AI agents come together to deliver successful marketing email campaigns that reach customers. 

Setting Your Marketing Goals

First, a Campaign Agent is configured with the goals a marketing team wants to achieve, such as generating leads for their colleagues in the sales team. These goals or KPIs will guide Campaign Agents in their work tasks and help them understand what human workers need from them.

These KPIs form the guidelines that Campaign Agents follow.

Developing Campaign Briefs

Next, marketers develop quick campaign content to support their AI agents. This process moves way faster than before since using AI tools makes working in general more efficient. For example, the marketers will give the Campaign Agent natural language prompts via text so they can develop a campaign together. 

Creating Marketing Campaigns

With these human suggestions for the campaign brief, the Campaign Agent will also remember the team’s pre-defined goals, brand guidelines, and then check data in Data Cloud to create an entire marketing campaign with content for an email.

Additionally, the Campaign Agent will supply a target audience segment for which the marketing team can choose to focus their efforts on. 

Refining Your Marketing Campaign

Now, the marketing team can review the campaign from the AI agent to ensure they like what they see. If the Campaign Agent has delivered a campaign that does not meet the team’s requirements, it can be prompted to optimize the content. At this stage, the Campaign Agent can also provide different subject lines and body content for the email, which will be reviewed by the marketing team.

Using Agentforce for Marketing Cloud

Agentforce and Marketing Cloud can be used for more than just email campaigns. A marketing team can also use Agentforce to direct leads and customers to specific web pages, such as a landing page.

It also supports the marketing teams with follow-up tasks, such as when customers visit a landing page, the Campaign Agent will autonomously create a cross-departmental journey based on a pre-approved brief. This is achieved through Marketing Cloud and Agentforce’s integration with Flow to manage the user experience of leads. The configuration will consider how leads engage with the marketing campaign or different landing pages and, in some instances, will optimize an experience for a lead. 

Upgrade Your Salesforce Marketing Cloud with Agentforce

Thanks for taking the time to read our article on Agentforce for marketing and campaigns. In it we discussed how Agentforce can be used to create marketing campaigns quickly with the support of AI agents. 

Since Campaign Agents never sleep, we appreciate how they have entered the marketing landscape to assist with monitoring campaign performance and immediately optimizing strategies to help teams meet their defined goals and KPIs. 

We believe humans and AI agents can work together to deliver the fastest and most personalized customer engagement strategies. 

See you soon!

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