Salesforce Agentforce Testing Center

Nikita M.

Media-savvy content creator, with a curiosity for all Salesforce experiences.

Updated: Jan 23rd, 2025

On November 20, 2024 Salesforce announced the launch of its Agentforce Testing Center. It’s an Artificial Intelligence (AI) Agent Lifecycle Management tool designed for automated testing processes. 

To find out more about this tool that supports the maintenance of your autonomous AI agents, join us in the article below. Before we get started, you might want to take a look at our “What is Agentforce?” article to get up to speed on this AI solution, but if you are ready to go let’s begin!

What is the Agentforce Testing Center? 

The Agentforce Testing Center is a Salesforce tool that gives admins the power to test AI agents at scale and speed. Admins can also use the Agentforce Testing Center to track all their AI agent usage and feedback. 

With this overview of Agentforce Testing Center complete, let’s take a closer look at what admins can do with this new toolchain.

Test AI Agents 

There is no denying that AI agents are the next-gen technology of our time. These AI agents help businesses as they are smart enough to provide customers and employees with rational responses as well as act on behalf of a team to complete a process. 

However, as they are new software solutions it would be interesting to find out what their full potential could be. Admins can take advantage of this opportunity by confidently testing AI agents at scale in the Agentforce Testing Center instead of interfering with live Salesforce operations. 

Any new findings from testing AI agents can help a business with:

Testing Innovative Processes

Positively Launching AI Agents

Monitoring Overall AI Agent Performance

Monitor AI Agents

According to Adam Evans, EVP And GM for Salesforce AI Platform, “Agentforce is helping businesses create a limitless workforce. To deliver this value fast, CIOs need new tools for testing and monitoring agentic systems.”

(Source: Salesforce News and Insights)

Agentforce Testing Center does just this, by allowing admins to monitor AI agents in a secure environment and quickly configure them. Admins can also easily iterate prompts and actions based on user feedback to build the best AI agents possible.

Create Repeatable Processes

With the Agentforce Testing Center, admins can create repeatable processes. This activity is advised to keep AI agent testing consistent. An extra benefit is that it makes workloads efficient for Salesforce admins. When building repeatable processes, admins can use:

Test Scripts

Test Cases

Pre-designed Workflows

By generating repeatable test processes with these components, admins maintain the quality of AI agents, reduce the errors that could be accidentally deployed, and help streamline business operations. 

Wrapping Up Agentforce Testing Center

Thanks for reading our short article on Agentforce Testing Center. In it, we explored what this toolchain is and how it can be used to test AI agents at scale and speed. 

If you want more content on Salesforce’s latest AI products, make sure to check out our Pricing for Agentforce article. It provides the costs related to obtaining Agentforce, which can help you plan your budget for the next generation of technology. 

See you soon!

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