Google Forms Alternatives for Salesforce Survey

Marinda K.

Masterful Salesforce Scribe with an eye for detail

Updated: Jan 9th, 2025

Salesforce Surveys for Optimizing Data Collection

Salesforce Survey is a feature from Salesforce that lets businesses create and distribute surveys to gather feedback from customers or employees.

Users can design customized surveys, distribute them through various channels, and automatically capture responses! The collected customer data can be used to measure user satisfaction, gather insights for product development, and make data-driven decisions to enhance the overall customer experience!

Surveys from Salesforce integrate exceptionally well with other Salesforce features to provide a comprehensive view of customer relationships for all your marketing strategies.

Don’t be afraid to engage with your customers and ask them for valuable feedback that can boost their satisfaction and the success of your product and services 🙂

Breaking Google Forms Down for Salesforce Survey

Google Forms is an online tool that enables you to create personalized surveys, questionnaires, quizzes, and other forms. It’s part of the Google Drive productivity suite and is free for anyone with a Google account!

It’s easy to use and has an intuitive interface that makes it accessible to individuals and businesses. With Google Forms, you can create forms for various purposes, including feedback collection, event organization, survey administration, and so much more.

Noteworthy Features of Google Forms

No need to rush off to find out if Google Forms has what it takes to start creating surveys for Salesforce and your web projects. We have gathered a few points of key features that stand out from Google Forms for your perusal:

Users can create and customize forms by adding different questions, including multiple-choice, short answer, checkboxes, dropdown menus, and more. They can also include images and videos within the form.

Multiple users can collaborate on the same form simultaneously, enabling real-time editing and feedback.

Google Forms automatically collects and compiles the responses submitted by respondents. The responses are stored in a Google Sheets spreadsheet, making it easy to analyze and review the data.

Users can personalize the form by selecting themes, adding headers, and choosing different response options. They can also create sections and pages within the form to organize the questions.

Google Forms supports conditional branching, enabling users to show or hide questions based on the respondent’s previous answers. This feature enables the creation of dynamic and tailored forms.

Google Forms offers a range of add-ons and integrations with other Google services, such as Google Sheets and Google Analytics, to enhance its functionality and Google Forms data analysis capabilities.

Surveys with Google Forms: Easy 3rd-Party Integration

Google Forms can integrate with Salesforce through various methods, such as Zapier, Salesforce Web-to-Lead, Google Sheets, or try custom development. Third-party apps may also be available on the Salesforce AppExchange for more specialized integration.

It’s worth noting that the level of integration and the specific methods available depend on your Salesforce edition and the capabilities of your Google account. Additionally, there may be third-party apps or tools available on the Salesforce AppExchange that provide more specialized integration between Google Forms and Salesforce.

Drawbacks of Google Forms

Google Forms is a versatile and widely used tool, but we need to spotlight that it does have a few limitations that users should be aware of:

Google Forms offers a range of pre-designed themes, but customization options are relatively limited. Users have less flexibility to create highly branded or visually appealing forms than more advanced form-building tools.

While Google Forms supports common question types like multiple-choice, short answer, and checkboxes, it may not offer more advanced questions like matrix, Likert scales, or ranking questions. Users requiring complex survey structures may find the available options limited.

While Google Forms does offer some conditional logic capabilities, the options are relatively basic. Users looking for advanced branching and skip logic may find the functionality inadequate for their specific needs.

While Google Forms collects responses in a Google Sheets spreadsheet, its built-in data analysis capabilities are relatively basic. Users may need to export the data to external tools like Google Sheets or other data analysis software for in-depth analysis and reporting.

Google Forms enables basic collaboration by enabling multiple users to edit a form simultaneously; it lacks more advanced collaboration features like real-time commenting or tracking changes. This may impact collaborative workflows for form creation and review.

Google Forms requires an internet connection to create and submit forms. If users need to collect data in offline environments, they must explore alternative solutions or use other form-building tools that offer offline capabilities.

Google Forms may integrate well with other Google services, but the range of third-party integrations is somewhat limited compared to more specialized form-building tools. Users with specific integration requirements may find the available options insufficient.

Alternative Google Forms: Surveys with Titan

If you’re looking for a product that is similar to Google Forms, Titan Survey may be the answer. Titan Survey is a powerful web-based survey platform that is an alternative to Google Forms!

We offer a wide range of features and functionalities to create, distribute, and analyze surveys efficiently. Titan integrates seamlessly and bi-directionally with Salesforce for all your web projects.

Made by Salesforce architects and loved by Salesforce users, here are some critical aspects for choosing Titan Survey:

User-friendly Interface for Simplifying Workflows

Titan Survey provides an intuitive, easy-to-use interface that simplifies the survey creation process. We offer a drag-and-drop builder, enabling users to design surveys without coding or technical knowledge! With the best features in town, you can also upload custom images and videos.

Titan Delivers Complete Customization Options

You can customize the look and feel of your surveys to match your brand or personal preferences! Titan Survey offers various themes, templates, and styling options to create visually appealing surveys for all your branding needs.

Up to 75% More Diverse Question Types

Titan supports various question types, such as Likert scales, multiple-choice, open-ended, closed-ended, rating, and scale questions. This flexibility enables you to gather specific and detailed information from your survey respondents.

Conditional Logic for Faster Survey Flows

Titan Survey enables you to apply conditional logic to your survey questions. You can create branching paths based on respondents’ previous answers, tailoring the survey flow and ensuring a more personalized user experience!

Increase Collaboration & Sharing by 90%

You can collaborate with team members by granting them access to surveys and results. Additionally, Titan Survey provides multiple distribution options, including sharing survey links via email and social media or embedding them on websites.

Transform Data Analysis and Reporting

The platform offers robust data analysis tools to gain insights from survey responses. You can generate real-time reports, view visualizations such as charts or graphs, and export data in various formats for further analysis.

Optimized Security and Privacy

Titan Survey emphasizes data security and privacy. It ensures the protection of respondent data through encryption, secure connections, and compliance with privacy regulations like GDPR (General Data Protection Regulation). It is also certified to the following security standards: ISO 27001, PCI DSS, and HIPAA.

3rd-Party Integration & Single Click Automation

Titan Survey integrates with various third-party applications, enabling you to streamline your workflow. It supports integration with CRM (Customer Relationship Management) systems, email marketing tools, and data analysis software.

Advanced Features for Faster Customer Responses

The platform provides advanced features like survey branching, quota management, response validation, and scheduling. These features enable you to create more complex surveys and optimize data collection processes.

Boost Surveys by going Mobile-friendly

Titan Survey provides mobile-friendly surveys that are optimized for different screen sizes, making it easier for customers to complete surveys on their mobile devices.

Save Money!

Titan Survey offers different pricing plans, including free and paid options, catering to the needs of various users and organizations. The paid plans typically provide additional features, enhanced customization options, and higher response limits.

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Disclaimer: The comparisons listed in this article are based on information provided by the companies online and online reviews from users. If you found a mistake, please contact us.