57% Faster Application Processing at Strategic Solution Partners

SSP uses Salesforce as its CRM and Applicant Tracking System (ATS), but its recruitment process was entirely manual.

Candidates were sourced through job postings on LinkedIn and Indeed, where recruiters filtered applications and reviewed resumes individually. Qualified applicants were then manually entered into Salesforce, with recruiters creating profiles and recording details such as skills, experience, system knowledge, and service types.

Without recruitment automation connected to Salesforce, the team spent considerable time processing applications and communicating with candidates through email and LinkedIn.

As a fully remote company, SSP needed a better way to collaborate with applicants and contractors without adding unnecessary costs for users who only required portal access.

The goal was to reduce applicant processing time, introduce hiring automation, and give candidates a more efficient way to submit their information. SSP also wanted the flexibility to expand into contractor and client-facing portals as its needs evolved.

Using Titan Experience Studio, SSP built its first live Salesforce applicant portal, complete with a branded login experience.

New applicants now enter their information directly through the portal, including resumes, skill codes, experience, system knowledge, and service types. Instead of recruiters manually creating individual records, applicant information is sent to Salesforce, where profiles are created automatically.

The Salesforce recruiting portal shifts much of the initial data entry to applicants themselves, allowing SSP’s internal team to focus on verifying applicant information rather than capturing details from individual resumes.

With recruiting automation connected to Salesforce, SSP can manage applicant intake through its existing CRM and ATS workflows. The Salesforce staffing portal also gives candidates a more self-service experience while keeping their information connected to Salesforce.

57% Reduction in Application Times
Using a no-code Salesforce portal, SSP reduced applicant processing time from 8–14 days to just six days, representing a reduction of up to 57%.

Recruiting Automation
The external no-code Salesforce portal does not require the internal team to manually create individual profiles or enter skill codes for applicants.

3,600 Applicants Projected Annually
At a monthly volume of 300 applicants, SSP is on pace to process approximately 3,600 applications per year through its Salesforce applicant intake workflow.

Nearly 600 Active Contractors Supported
SSP’s live candidate portal for Salesforce supports a network of close to 600 active contractors, helping the company manage recruitment across its distributed workforce.

More Self-Service Opportunities
SSP is considering additional self-service portal experiences for its future remote workforce portals. These could give applicants Salesforce resume upload capabilities and allow them to update personal details and vacation plans without ongoing email exchanges, helping SSP support its growing contractor community.