To build the perfect solution for processes in the healthcare industry, you need to know about Salesforce Health Cloud. This cloud-based Salesforce platform was specifically created for organizations operating in the healthcare and life science sectors. It can be used to speed up processes that involve patient data and experiences.

However, Salesforce offers many editions of Health Cloud with various tools and features to meet your organization’s specific goals. Join us in the article below as we discuss Salesforce Health Cloud costs and other interesting topics to help your organization budget accordingly for this premium software.

Salesforce Health Cloud Features 

But first, do you know much about this patient management software? Salesforce, the world’s leading customer relationship management (CRM) platform, gives us a range of solutions to empower organizations in the healthcare and life sciences fields to operate faster and better.

Here are some top features from Salesforce for healthcare that can deliver personalized patient care.

CRM Healthcare Coordination

With Health Cloud, an organization can make communication and collaboration between teams simpler. Physicians and nurses are often busy treating patients, so using Health Cloud in your organization can give your teams the power to quickly access the latest and most accurate patient data across different appointments.

For these specialists, having access to previous treatment plans and progress reports means they can make better diagnoses and treat patients faster while working with colleagues.

Communicating with Patients

Health Cloud can also be used outside of the organization to engage with patients. The platform works well with many channels like:

• Email
• SMS
• Mobile Applications

With these communication options available, organizations can take advantage of crafting personalized communication when trying to reach patients, such as when they need to be reminded about appointments. 

However, there are also other reasons why your organization might need to engage with patients, such as providing them with educational material or allowing a caregiver to follow up on the progress of a treatment.

Zero Code Engagement Solutions from Titan

These methods all initiate interactions with patients, but what about when your organization needs to collect information from patients. This is the time to use healthcare surveys, and you can use these advanced tools to cover any topic when you need to gather data.

We suggest trying Titan Survey if you want to collect external or internal data from patients or teams in your organization. Titan integrates directly into Salesforce with bi-directional data flows so you can automatically save user feedback on your CRM platform.

Titan Surveys have a range of engaging question types that collect your:

• Patient Satisfaction Data
• Quality of Care Levels Specialists Provide
• Data that Reveals Patient Access to Services
• The Effectiveness of Treatments and Therapy
• Overall Patient Healthcare Experiences

The best part about using Titan with Health Cloud is that you get to build surveys with a zero-code drag-and-drop builder for fast implementation solutions and real-time responses saved in Salesforce. We are also 100% HIPAA compliant.

Salesforce Health Cloud Pricing Plans

As we briefly mentioned earlier, Health Cloud in Salesforce has specific pricing plans for editions. This is because each edition offers different solutions for the healthcare industry. For this reason, it’s important to know about the three editions available from Health Cloud.

With this information in hand, you can make better decisions regarding which technology you want to invest in based on the resources you have access to.

Salesforce Health Cloud License Cost 

Let’s take a look at the different Salesforce Health Cloud license options.

Enterprise

The lowest tier package you can get from Health Cloud is the Enterprise edition. This Salesforce Health Cloud solution gives you innovative tools and features that can be used in the healthcare or life science industries.

The cost of obtaining the Enterprise edition is $325 per user per month. Here are some of the features you get from Enterprise:

• Access to clinical and insurance data models that are found directly in Salesforce.
• Collect social and environmental data from patients. This data can be used to identify problems affecting patient healthcare.
• The platform can scale to create many personalized care plans that can incorporate tasks, goals, and problems.

For a full feature list from Enterprise, make sure to check out the official Salesforce website. The features are listed with clear descriptions to help you better understand the product before subscription.

Unlimited

The next option from Health Cloud in Salesforce is the Unlimited Edition. Compared to Enterprise, the Unlimited Edition gives healthcare organizations more CRM power to support data operations and processes.

To sign up for this Salesforce Medical CRM edition, your organization needs to budget $500 per user per month.

Here are some of the features you will get from the Unlimited edition. Check them out to see if they are the best value for your money:

• Use all the features found in the Enterprise edition.
• Tools to track medical policies and turnaround times. You can use this information to automate processes and reduce the number of manual administration tasks your organization needs to perform.
• Tools to manage therapy sessions. For example, you can create multi-step scheduling when delivering therapies online. 

As we mentioned before with Enterprise, you can also check the official Salesforce website for a full feature list of the Unlimited edition.

Einstein 1 for Service

This edition from Health Cloud is the top-tier package. It costs $700 per user per month and contains all the tools and features found in the Unlimited edition.

However, you also get more capabilities, like access to Einstein AI, Data Cloud, and Slack features, to name a few. 

Here are some features from Einstein 1 for Service to help you decide if this implementation is right for your organization:

• You can combine all the best features from your Salesforce ecosystem and tech stack. This means you can unlock the use of AI tools, contact centers, and patient services on your Health Cloud platform.
• You can study your care journey by examining your patient data and organizational activities on one timeline.
• You can access clinical or nonclinical information on your platform.

Don’t forget to visit the official Salesforce website for a full feature list for the Einstein 1 for Service edition.

Salesforce Health Cloud Certification Cost 

Once you have a version of Health Cloud up and running in your organization, you might want to upskill a team member or hire a person with a Salesforce certification. The reason for this decision is that Healthcare CRM software is expensive and can be complex to implement.

Having someone in your organization who has a Salesforce Health Cloud certification means that they understand the platform and have the skills to use the tech correctly with sensitive patient data.

This assurance helps you trust the processes in place and focus on other important aspects of the organization.

So, what are you looking at when it comes to a Health Cloud certification price? You can begin with Trailhead. It’s a free online learning platform where you can start studying modules to boost your skills on Salesforce.

To get the Health Cloud Specialist training and Superbadge on Trailhead, you need to pass the following modules:

• Health Cloud Data Models for Healthcare
• Health Cloud Care Plans
• Health Cloud Care Programs
• Utilization Management in Health Cloud
• Health Cloud Provider Search and Cards

Then you can take the Salesforce Health Cloud exam for an official certificate. The registration fee costs $150 and only $75 to retake the exam if you do not pass the 63% minimum score.

Salesforce Health Cloud Implementation

There are many reasons to celebrate in your organization when you implement Health Cloud into your software stack. Let’s take a look at two big wins.

1. Salesforce Healthcare Data Solutions

First up, you get to view all patient data in one place. For example, Health Cloud can collect these types of data so you can create complete patient profiles that include:

• Medical Histories
• Treatment Plans
• Lab Results
• Medications
• Any Communication with Specialists

By instantly accessing all of this information on a patient profile, healthcare providers can make better and more accurate decisions when diagnosing and caring for patients.

2. Salesforce Health Cloud’s Data Model

You have flexibility when working with Health Cloud’s data model. Admins can configure Health Cloud in Salesforce to match the needs of your organization. This advantage ensures you can collect and work with patient data in ways that are relevant to your workflows and processes.

Salesforce Health Cloud Integration

As we learned, a Health Cloud integration gives an organization tools to collect patient data from multiple locations into a single platform: Salesforce.

Health Cloud also links up well with other Salesforce products, like Experience Cloud. If you need more information about this dynamic product, make sure to read our Experience Cloud Implementation Guide article. But, back to Health Cloud, it also integrates well with:

• Third-party Systems and Apps
• Electronic Health Records
• Medical Devices
• Portals

By integrating Health Cloud with the other data sources in your system, you can empower your healthcare teams to get complete patient profiles directly and quickly from Salesforce.

This complete patient profile is worth the Salesforce integration investment. But how does one go about integrating it into a system? We suggest you chat with a Salesforce Health Cloud consultant. They will be able to sit down with you and discuss all your requirements. Then, they can come up with a unique plan to integrate Health Cloud with your existing software.

Alternatively, you could hire a person who has Salesforce Health Cloud training or request one of your colleagues get a certification to assist with integration and implementation.

Frequently Asked Questions

What is Salesforce Health Cloud?

It’s a cloud-based platform from Salesforce that is designed to speed up processes for organizations that operate in the healthcare or life sciences fields.

How much does Salesforce Health Cloud cost?

Health Cloud has three different editions. Each one has a different price because they offer different tools and features. Here is a quick price breakdown for the three editions:

• Enterprise Edition costs $325 per user per month.
• Unlimited Edition costs $500 per user per month.
• Einstein 1 for Service costs $700 per user per month.

What is the difference between Health Cloud and Service Cloud in Salesforce?

Health Cloud focuses on providing software solutions to organizations that operate in the healthcare industry. Healthcare providers use Health Cloud to manage patient relationships and organize healthcare data.

Service Cloud, on the other hand, can be used in any industry, including healthcare. It provides assistance to companies that need digital customer service solutions.

For example, businesses use Service Cloud to manage customer queries through a case management system that can be integrated into phones, email communication, social media platforms, and self-service portals.

Is Health Cloud a CRM?

Yes, but it is a customer relationship management (CRM) platform dedicated to the needs of organizations that work in the healthcare sector.

Leveraging Salesforce Health Cloud With Titan’s Solutions For The Healthcare Industry

If you are already set up with Salesforce Health Cloud and want to take it to the next level, why not try Titan? Our platform integrates directly with Salesforce to make your patients a priority. We explained earlier how you can collect patient data using Titan surveys.

Another way to put patients first is by using Titan’s zero-code point-and-click tools to build client intake health forms. These nimble tools build forms in minutes to streamline your processes and eliminate manual data entries into Salesforce when onboarding clients.

With Titan, you work with no code, no stress, and we are 100% HIPAA compliant. For more information on how we can extend your Salesforce Health Cloud, feel free to contact us through one of the social media links below. We would love to help you with your custom Salesforce solutions.

We hope to see you soon!

Disclaimer: The comparisons listed in this article are based on information provided by the companies online and online reviews from users. If you found a mistake, please contact us.

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