Salesforce Survey 2025: Titan vs Alchemer

Jessica B.

Seasoned technical writer giving you top Salesforce Tips.

Updated: Jan 9th, 2025

Alchemer is a data collection platform and online software that allows you to create and distribute surveys as well as analyze and review the collected data. This platform offers a range of features and tools to help your business gather information about target audience opinions and insights. 

You can create customer surveys for Salesforce using a variety of question types, including open and closed ended questions, polls, rating scales, Likert scales, nominal and yes or no questions. Alchemer offers a drag and drop interface which makes it easy to design and customize Salesforce surveys.

The Good

There are a several advantages Alchemer offers: 

User-Friendly Interface: By offering drag-and-drop functionality it makes it easy for you to create surveys without having extensive coding knowledge or even technical skills.

Extensive Question Types: There are a wide range of question types for you to choose from which means creating diverse and engaging surveys.

Customization Options: You can customize the look and feel of your surveys to match your business branding.

Multilingual Support: You can create multilingual surveys which are beneficial to your organization for research and to reach a global audience. Using this feature, you can reach participants in different regions and collect responses in a variety of languages.

Data Collection and Analysis: Responses are collected in real time which gives you immediate access to survey data for inspection.

Alchemer Salesforce Integration Options: You can integrate Alchemer with other survey tools, including your CRM systems and other analytics tools.

Although Alchemer offers several pros, it’s advisable to evaluate your specific needs and consider a trial or demo, if it is the survey tool of your dreams.

The Bad

While there are benefits to using Alchemer, there are also drawbacks and limitations. We’ve listed a few for you to peruse: 

Alchemer Pricing: Alchemer offers a unique pricing structure that could be a disadvantage for your business. Pricing plans can be expensive if you are looking for advanced features and need to distribute surveys to many respondents.

Learning Curve: Although the interface is user-friendly, there is still a learning curve in mastering the platform features and functions especially if your business is new to survey software.

Limited Free Plan: There is a free plan on offer, but it comes with heavy limitations on features and how many responses you can get which isn’t useful if you want your surveys to reach a large audience. While the free plan might not be sufficient, the paid for plan might not make sense for your company finances.

Customization Constraints: There are several customization options but there are certain design limitations. If you are looking for advanced CSS styling or modifying template aspects, you will find yourself restricted.

Email Delivery Issues: There have been reports of issues with email delivery for survey invitations and notifications. While this issue is not a widespread problem, it does happen to a few. Your business would need to weigh up the risk of one of those few being you.

Reporting and Analysis Limitations: There are reporting and analysis features, they can be basic compared to more advanced analytics platforms. If you require high analysis or complex reporting functionalities, you will need to invest in another tool for further analysis.

Reliance on Internet Connection: This platform is online only, which means a stable internet connection is a must. You will be unable to access and work on surveys when you are offline.

Why not schedule a demo today to experience the power and agility of Titan? You won’t look back.

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Disclaimer: The comparisons listed in this article are based on information provided by the companies online and online reviews from users. If you found a mistake, please contact us.