Enhance Customer Relationships with No-Code Surveys for Salesforce
Hawk-eye editor with a passion for trailblazing Salesforce experiences.
Manage Customer Relationships with Surveys
Often, when a customer or an employee has had a negative experience, they are quick to post it on social media, creating a bad image for your business.
So, how do you turn negative experiences into positive ones?
How can you prevent bad experiences from happening in the future?
So many questions but only one simple answer – conduct a survey.
Whether you’re conducting market research to help boost sales or gathering customer or employee feedback, it’s more important than ever to try and create an engaging and enjoyable survey experience.
Read on as we look at how you can turn your surveys into a reliable source of insightful customer information using the power of Salesforce.
Salesforce Automatic Survey Taker for Better Customer Relationships
Are you looking for a CRM platform to enhance your customer experience?
Whether you are a small or big business – Salesforce is your #1 go-to CRM platform. Automate, and improve your business processes with Salesforce.
Salesforce offers you a complete view of every customer and team interaction.
The power of Salesforce lies in its open APIs and architectural flexibility. It allows organizations to create and relate data to each other in the way they want, which makes the most sense for their business needs.
Engaging with your customers is more dynamic with Salesforce survey tools.
Salesforce offers its suite of survey tools, which has taken the form of its Surveys and Feedback Management, with three licenses: Survey Response Pack, Salesforce Feedback Management – Starter, and Salesforce Feedback Management – Growth.
For many businesses, these are useful tools but Salesforce Surveys are not always robust enough to capture and report on all survey data. Check out more in our Salesforce AppExchange section.
Explore Survey Types for Salesforce Relationship Building
With digital transformation literally at your fingertips, there is no need to go around collecting survey data manually.
So how do you ensure that a Salesforce survey will give you the required information? And how do you make it easier to use?
In this post, we’ll cover two types of surveys for Salesforce offered by Titan, web-based and e-mail surveys:
Web-Based Surveys
Thanks to technological advances, web-based surveys have surely gained momentum. Collecting data does not have to go over your budget; with Titan Surveys, creating your web-based survey is fast and affordable.
Our web survey builder gives you dynamic questionnaires or simple single or multi-page surveys, where you can choose from dozens of field types and style everything to match the look and feel of your business.
With Titan Salesforce surveys, your survey takers’ responses are stored automatically. Hence, you get results at your fingertips in real-time, allowing you to evaluate the survey’s outcome for immediate action.
Email Surveys
An e-mail survey is one of the most efficient methods to collect data with a single question.
With Titan Survey, the response rates to email surveys are much higher than traditional surveys because they are much more accessible to the customer to click on an answer while they read the email.
An email survey will allow you to push a response from a survey question to Salesforce from within an email.
With a customer satisfaction survey, you can create your survey and embed a link to a survey in an email, requesting a survey taker to answer the survey question.
For example, you send an email to a customer and thank them for their valuable service, and within the email, you add a question asking them if they were satisfied with the service.
You choose if you want them to rate the service with stars, text, etc., by them clicking on their answer option, and the feedback is sent directly from Salesforce. This is because people are more likely to complete the survey once they have started; there is no need to have them navigate away from their mailbox.
Get started today by designing your web-based and email surveys with Titan Surveys in minutes.
Survey Question Types
Before you rush into creating your survey and thinking up survey questions, let us help you review some exciting options that you can use:
Is there another type of question you were thinking of? Contact us, and we’ll let you know if we have it!
Ditch Salesforce Survey Tools and Complex Logic: Make it Simple
Organizations that use Titan often need complex logic from Salesforce built into their forms, documents, portals, and surveys. Luckily for them, Titan makes all of that easy. Unlike Salesforce survey, conditional logic is accomplished with clicks only. Trigger what you want and when you want so that your participant will answer the questions correctly and efficiently.
In Titan Surveys, the flow of the questions can be directed based on the responses of its user. You can also have a different end slide based on the logic that you set.
Best Alternative to Salesforce Survey? Titan!
We may be biased, but we have to say that we have the advantage over any other survey tool.
Titan Survey is a powerful no-code platform built for Salesforce – you can create custom docs, forms, apps, e-signatures, and surveys with Titan’s full suite of enterprise applications designed to integrate seamlessly with Salesforce data across your entire organization.
The platform has several products with one clear goal – to give you and your customers more ways to interact with the power of salesforce.
Titan Survey is fully integrated with Salesforce. It is easy to use. It requires no coding, so anyone on your team can create and send surveys. Just download and install our package, and you can collect data in minutes with just a few clicks.
Tap into the power of Titan Survey today.
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Disclaimer: The comparisons listed in this article are based on information provided by the companies online and online reviews from users. If you found a mistake, please contact us.
