Last updated: 15, December 2022
1. WHAT PERSONAL INFORMATION WE COLLECT
1.1. Information provided through the Services. We collect personal information that you voluntarily provide, such as your full name, email address, password, SalesForce account details, as well as any other information that you decide to provide us. We also collect the contact and billing information of our customers.
1.2. Information provided through the Website. When you use the Website, we collect and process full name, email address, phone and CV’s when you interact with the Website. For example, when you register for the Titan’s Academy, send us a request for a demo, apply for a job or contact us (including the chat).
1.3. Information automatically collected. We may automatically collect certain information through your use of Titan’s Services and Website, such as cookie, pixels, tracking technologies and similar identifiers (“Technologies”), your Internet protocol (IP) address, and other device identifiers that are automatically assigned to your device, browser type and language, geo-location information, hardware type, operating system, internet service provider and other information about actions taken through the use of Titan’s Services and Website.
1.4. Information from Other Sources. Titan may also obtain information about you from other sources, including publicly – or commercially- available information, and through third-party data platforms, partners and service providers.
2. The purposes for which we collect and use your personal information.
2.1. We use your personal information for some or all of the following purposes:
2.1.1. To provide you with the Services. Titan will use your information to provide the Services, including: (i) to allow you to register and log-in to the Services; (ii) to allow you to make use of the Services; (iii) to allow you to create your admin user and to generate regular users and administer their privileges, (iv) we will use your personal information in order to authenticate you and allow you to access the Services; (v) to communicate with you, provide you with support and maintenance; and (vi) to personalize your experience with the Services.
2.1.2. For Administrative Purposes. Titan may use your information (i) to respond to your questions, comments, and other requests for support, or information; (ii) to provide you with the Services; (iii) for internal quality control purposes; (iv) to establish a business relationship; (v) for testing, research, analysis, and product development, including to develop and improve our Services, and in connection with providing and maintaining our Services; and (vi) to generally administer the Services.
2.1.3. To Market Titan and our Website and Services. Titan may use information to market Titan, its Website and Services. Such use includes (i) notifying you about offers and services that may be of interest to you that we offer and/or that we offer jointly with or on behalf of other organizations; (ii) tailoring content, advertisements, and offers for you, including, targeting and re-targeting practices; (iii) conducting market research; (iv) developing and marketing new products and services, and to measure interest in Titan’s Website and Services; and (v) other purposes disclosed at the time you provide personal information.
2.1.4. To allow you to make use of our Website. We will use your information to allow you to make use of our Website, including, (i) if you request a demo, we will use your personal information to process and answer your request for a demo; (ii) to allow you to register and log-in to the Titan Academy; (iii) to answer your questions and to allow you to communicate with us (e.g., by using the Website chat); (iv) to analyze your use of our Website and to improve our Website; and (v) to customize your experience.
2.1.5. To process your job application. We will use your information to Process your job application and assess you as a candidate.
2.1.6. Security purposes. Some of the abovementioned information will be used for detecting, and taking steps to prevent and prosecute fraud or other illegal activity; to identify and repair errors; to conduct audits and for security purposes. Information may also be used to comply with applicable laws, with investigations performed by the relevant authorities, for law enforcement purposes, and/or to exercise or defend legal claims.
2.1.7. De-identified and Aggregated Information Use. In certain cases, we may or will anonymize or de-identify your Information and further use it for internal and external purposes, including, without limitation, to improve the services and for research purposes. We use this anonymous or de-identified information and/or disclose it to third parties without restrictions (for example, in order to improve our services and enhance your experiencewith them).
2.1.8. Cookies and Similar Technologies. We, as well as third parties that provide content, advertising, or other functionality on the Website and Services, may use Technologies to automatically collect information through the Website and Services. We use Technologies that are essentially small data files placed on your device that allow us to record certain pieces of information whenever you visit or interact with the Website and Services. If you would like to opt out of the Technologies we employ on the Website and/or Services, you may do so by blocking, deleting, or disabling them as your browser or device permits. For more information, see our cookie notice.
2.2. The lawful bases we rely on for processing personal information are (if and when applicable):
2.2.1. The data subject has given consent to the processing of his or her personal data;
2.2.2. Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract; and/or
2.2.3. Processing is necessary for the purposes of the legitimate interests.
3. Disclosure of personal information to third parties
3.1. We do not disclose or share your personal information with third parties except to provide you the Website and/or Services you have requested, or under the following circumstances:
3.1.1. We may share some information with our partners (e.g., Salesforce).
3.1.2. We use third-party service providers to process your information for the purposes outlined above, including, without limitation:
i. With cloud service providers for hosting purposes;
ii. With websites and web content creation platforms in order to help us manage our Website and Services;
iii. With email providers, marketing, CRM and other similar tool provid
iv. Identity providers, in order to securely manage user accounts, and implement access control;
v. Log-processing services in order to store and process logs to improve the product, detect and fix problems, and provide you with support;
vi. The chat option on our Website; and
vii. With analytic companies, in order to help us understand and analyze the information we collect in the context of the Website and the Services.
3.1.3. To the extent necessary, with regulators, courts, banks, or competent authorities, to comply with applicable laws, regulations, and rules (including, without limitation, federal, state, or local laws), and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order, as well as for internal compliance procedures and to protect the safety, security, and integrity of Titan, our Services, customers, employees, property, and the public.
3.1.4. If, in the future, we sell or transfer, or we consider selling or transferring, some or all of our business, shares, or assets to a third party, we will disclose your information to such third party (whether actual or potential) in connection with the foregoing events (including, without limitation, our current or potential investors). In the event that we are acquired by, or merged with, a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer, disclose or assign your information in connection with the foregoing events.
3.1.5. Where you have otherwise provided your consent to us for sharing or transferring your information.
If you want to receive the list of the current recipients of your Personal Data, please make your request by contacting us to [email protected].
4.1. Cookies: We use Technologies that are essentially small data files placed on your device that allow us to record certain pieces of information whenever you visit or interact with the Website and/or the Services. If you would like to opt out of the Technologies we employ on the Website and/or Services, you may do so by blocking, deleting, or disabling them as your browser or device permits. For more information, please consult our cookies policy https://titandxp.com/cookie-policy/.
4.2. Analytics tools:
iii. We reserve the right to remove or add new analytic tools.
5. Security, and data retention
5.1. Security – We have implemented appropriate technical, organizational, and security measures designed to protect your personal information. However, please note that we cannot guarantee that the information will not be compromised as a result of unauthorized penetration of our servers. As the security of information depends in part on the security of the computer, device, or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.
6. Cross-border personal information transfers
6.1. We store and process personal information with AWS with servers located in North Virginia, United States, and or/ in Germany, European Union.
6.2. In order to run our business and provide our Website and Services to you, we transfer personal information to certain countries around the world, including to our affiliates and service providers, many of whom are located outside of your jurisdiction (e.g., the United States). Therefore, your personal information may be processed in countries with privacy laws that are different from privacy laws in your country. Whenever we make such transfers, we will use commercially reasonable efforts to implement an appropriate level of protection to your personal information by implementing at least one of the following safeguards:
i. making sure the destination country has been deemed to provide an adequate level of protection for personal information; and/or
ii. by executing implement data onward transfer instruments such as data processing and protection agreements.
7. Your privacy rights. How to delete your account
7.1. The following rights (which may be subject to certain exemptions or derogations) shall apply to certain individuals (some of which only apply to individuals protected by specific laws):
i. You have the right to withdraw consent to the processing, where consent is the basis of processing.
ii. You have the right to access the personal information that we hold and request further details about how we process it, under certain conditions.
iii. You have the right to demand rectification of inaccurate personal information about you.
iv. You have the right to object to unlawful data processing under certain conditions.
v. You have the right to the erasure of past data about you under certain conditions.
vi. You have the right to demand that we restrict the processing of your personal information, under certain conditions (e.g., if you believe that the processing is no longer necessary).
vii. You have the right to data portability of personal information concerning you that you provided us in a structured, commonly used, and machine-readable format, subject to certain conditions.
viii. The personal information we collect is not used for automated decision-making and profiling, except for automated processes in the context of marketing. As stated above, you can opt out of direct marketing by Titan by contacting Titan directly or by following the instructions through the unsubscribe options in our email messages.
7.2. You can exercise your rights by contacting us at [email protected]. You may use an authorized agent to submit a request on your behalf if you provide the authorized agent written permission signed by you. To protect your privacy, we may take steps to verify your identity before fulfilling your request. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly in accordance with applicable law or inform you if we require further information in order to fulfil your request. When processing your request, we may ask you for additional information to confirm or verify your identity and for security purposes, before processing and/or honoring your request. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than initial requested, we will address your request to the maximum extent possible, all in accordance with applicable law.
7.3. Marketing emails – opt-out: You may choose not to receive marketing email of this type by sending a single email with the subject “BLOCK” to [email protected]. Please note that the email must come from the email account you wish to block OR if you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails, and we will process your request within a reasonable time after receipt.
8. Our Interactions with Children. Our Website and Services are not intended for children and we do not permit children to register on them. If we become aware that we have inadvertently received or collected personal information pertaining to a child under the age of consent in the jurisdiction where the child is located without valid consent, we will remove such information from our records. If you believe that a child has provided us with personally identifiable information without the consent of his or her parent or guardian, please contact us at [email protected]
9. Interaction with Third Party Products. We enable you to interact with third party websites, mobile software applications and products or services that are not owned, or controlled, by us (each, a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services can collect information from you. Accordingly, we encourage you to read the terms and conditions and privacy policies of each Third Party Service.
10. Specific Provisions Applicable Under California Privacy Law
10.1. Our California Do Not Track Notice:
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers
11. Contact us. If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at [email protected].