Streamline CPQ in Salesforce
Experienced wordsmith, with a keen eye for best of breed Salesforce experiences.
Stand out amongst your competitors with a dynamic website that is 100% integrated into Salesforce. Titan can help your insurance company showcase all your policies and connect with your valuable customers.
Grow your business in the insurance sector by managing your leads effectively with Titan. Want to know how to achieve this in Salesforce?
Follow our article below as Titan shares a customer use case about a successful insurance company elevating its customer experience with Salesforce.
Simplified Salesforce Customer Experiences
An insurance company focusing on providing clients with numerous risk cover options needed a way to raise the customer experience offering.
“We need to have our policies accessible to clients and take control of our CRM strategies. A Salesforce-integrated website will boost our clients’ experience with our products.”
The insurance company turned to Titan to create a dynamic website that pulled all company and client data from Salesforce when necessary.
Salesforce Financial Services Cloud Optimization
The insurance company had a few crucial requirements for the website. Here is a list drafted by the Project Manager:
Can you relate to the requirements in this use case? Keep reading as we explore how Titan seamlessly upgraded the client experience for the insurance company.
Automated Processes in Salesforce Financial Service Cloud
The initial workflow processes at the insurance company started with clients choosing and filling out lengthy policy forms with the guidance of a broker. This process was essential as the insurance company needed important documents and clients’ signatures to sign up for a policy.
Strenuous Quote Creations
Another task completed by the Sales department was creating customized quotes for new or existing clients. After a meeting to gather client requirements, the sales consultant would need to create, distribute, and track quotes of a lead. If a lead decided to sign up for a policy based on a quote and become a client, the sales consultant would have to accurately and successfully transfer the account to a broker.
Arduous Monitoring of Payments
The insurance company tracked all client payments manually and needed a better way to manage monthly installments and follow up with any overdue accounts.
“The data to collect, manage, and track payment histories are spread across many paper trail processes. I could perform my job better if I had all data neatly listed and displayed in one application.“
Laborious Claims Process
One more manual task performed by brokers was the client claims process. The process was in dire need of an overhaul due to lengthy forms that clients filled out and sent to the insurance company. Brokers would then view, assign, manage, and track these claims with the help of other staff members.
“Our insurance company has many manual processes that create bottlenecks in our service delivery stream. We need to face these issues head-on with Salesforce experts.”
Titan’s Transforming your revenues with Financial Services Cloud
The insurance company turned to Titan to amplify its client and Salesforce experience. Titan helped the insurance company make its Salesforce solutions a reality by creating a website without any code.
But how, you ask? Essentially, Titan utilizes drag-and-drop tools to build all web applications. Contact us today for a demo!
In a nutshell, Titan gave the insurance company a dynamic website that pulled all data and information directly from Salesforce, including displaying incoming client reviews. Continue reading to find out about all the essential features Titan has provided.
Uncomplicated Customer Login
Clients can quickly sign into an account on the insurance company’s website with an email address.
Undemanding Quote Processing
Once signed in, clients have access to requesting a quote for any services with a click of the Get a Quote button. Clients can then interact with the portal by responding to questions provided by the insurance company.
Some of the questions in the quote’s web form will already be filled by Titan with data from Salesforce, especially if the client has an existing account.
In addition to adding text responses, clients may also upload supporting documents and pictures to the website.
“Filling out claims or applications on my insurer’s new website is so well put together! Most of my data is already pre-filled, saving me admin time.“
Validating Questions is Effortless
Titan has ensured that specific questions are mandatory and will not let clients continue the form’s progress unless they submit required responses, documents, or pictures. Setting validation on the website’s elements is easy and requires no code!
Trouble-Free Web Forms
Moreover, Titan supplied conditional logic to the insurance company’s forms. A quote’s decluttered structure and design now ensures that customers only have access to questions that apply to their specific responses.
For example, clients that have never placed a claim do not need to see questions on a form that relates to claims submitted in the past.
Simple Document Generation with Titan
After completing the quote form, the website automatically generates a price quote for a client with an option to generate quoted documents all on one web page.
Here is a list of the quote details found on one of the insurance company’s generated documents:
Clients can also conveniently sign the generated quote inside the website by selecting a previously used e-signature or creating a new one.
“Titan is a smart platform and integrates extremely effectively into our custom Salesforce solutions.”
Easy Payment Interface with Titan
Furthermore, the website offers a payment method from Titan. After signing a quote agreement on a generated document, the client can securely enter their credit card details onto the website to make a payment towards their insurance policy.
Client Tracked Payments
Clients have the added benefit of tracking all their policies and claims through their account view on the new website. All client information is displayed in an organized table with the ability to file a new claim if needed.
Inspired by Salesforce Financial Services Cloud Solutions
This was one way the insurance company used Titan to expand its customer experience. Titan’s 100% no-code, just clicks platform has transformed the way that clients interact with the insurance company in the following most convenient ways:
Titan has created a tailor-made solution to keep the staff at the insurance company happy and empowered to work meaningfully. The insurance company can focus on creating more leads and offering exceptional services to existing clients now that the manual processes have been automated.
*All organizational names and titles used in this article are purely fictional and if they happen to occur in real life it would be completely by coincidence.
Titan Enhances Staff and Customers Experiences in Salesforce
Can you relate to this use case in the Insurance industry? Or do you have a specific Salesforce use case that needs help solving?
Need to see Titan in action, watch our Powerful Salesforce Web App / Titan’s No Code Platform for Insurance on YouTube.
Titan has everything you need to make stunning web applications. Contact us today on one of our social media channels for a demo. See you soon!
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