Salesforce Survey Tools: SurveyMonkey Alternatives

Who is Salesforce?

Before we look at Salesforce Survey tools, let’s answer the question: “Who is Salesforce”?   

Salesforce makes easy-to-use, cloud-based business applications that assist you in engaging with your customers and more. It is the world’s number one CRM platform, allowing businesses to increase sales with innovative marketing, all whilst keeping the customer satisfied and your team knowledgeable.

From tech giants like Google and Facebook to the New York Post, all use Salesforce services and products to interact with their customers.

These companies rely on Salesforce data to inform day-to-day customer operations. Whether you have worked with Salesforce or not, the buzzword for the best CRM tool is Salesforce.

Salesforce helps businesses focus on their customers with one shared goal – to make customers happy.

Let us begin with a quick refresher on what Salesforce surveys are, why their software is a trailblazer in the industry, and its relation to both Titan Survey and SurveyMonkey.

What is a Salesforce Survey Tool?

Looking for survey tools that integrate with Salesforce? Providing the best customer experience throughout the customer journey mapping is essential to compete and thrive in the retail world. Salesforce Survey solutions can help you.

Salesforce Survey tools are a great way to get customer feedback as well as produce very useful analytics based on your customer’s responses.

Through surveys, you can send follow-ups and add questions to your surveys and also customize the surveys as required.

Power of CRM Data for your Salesforce Survey 

There’s power in knowing your customers because through taping into their opinions and conducting polls you can improve your business.

Every customer experience should end with a survey – this enables your business to understand the needs and expectations of your customers.

How does Salesforce data help you achieve this?

You can ask your customers for their feedback directly from Salesforce. You can use Salesforce to export survey data, create reports and dashboards, and share insights with your company.

Create engaging, personalized Salesforce survey templates with an easy-to-use, flexible editor, adding different types of questions to gather the data that best suits your needs and specify the responses that participants can select.

Based on the data, you also can create automated triggers to send surveys from Salesforce to your customers. After receiving responses, you can create reports and dashboards that contain the survey feedback. 

Finally, your team will have the right information to deliver a seamless yet connected experience for your customers.

Engaging customers has never been easier. 

Since it is difficult to predict the decisions of your customer in their preference towards your products or services, it is important to choose an online survey tool that will help you to personalize the marketing strategy.

What is all the hype about SurveyMonkey?

When hearing the word “survey”, one of the first names that come to mind is SurveyMonkey, as they are well established. Creating a survey with SurveyMonkey is easy and simple, the steps are clear and not at all complicated.

Although there are numerous competitors in the online survey space, SurveyMonkey is still the most widely used software, with features that make collation and analysis of data fairly simple – but is this reason enough not to look at alternative online survey tools?

Why is it successful?

If you’ve ever tried to create an online survey, chances are you’ve used SurveyMonkey. It’s one of the most popular ways to create surveys and forms of any kind. 

SurveyMonkey is widely used as a platform for people to express their suggestions and opinions so that businesses can uncover the ‘why’ behind the data. In 2017, they partnered with some of the most important workplace apps and services like Slack and Microsoft to add surveys to peoples’ everyday workflows.

Another plus is that SurveyMonkey is so popular in large part thanks to its free Basic plan.  

SurveyMonkey does have some drawbacks. The free version only allows you to ask ten survey questions with 100 results. If you want to ask more questions and receive more results, you would have to purchase a new plan starting at $26 a month.

SurveyMonkey to extend Salesforce Survey?

With many businesses relying on Salesforce data to inform their day-to-day operations, and with SurveyMonkey Salesforce integration, it has become a faster and easier way of getting feedback from the people that matter the most to your business, by sending surveys to your customers before, during, and after their purchases. The cumbersome, outdated layout, coupled with the often varying response rates, makes competitors such as Titan Survey a more attractive platform to use. 

How, one may ask? By integrating SurveyMonkey with Salesforce survey tools, you can easily map survey responses to any dashboard on the Salesforce platform; for example, you can ask your customers whether they are satisfied with the service they received, thereafter performing an analysis of that feedback by synching the survey results back to the Salesforce database allowing your sales and marketing team to have a better understanding of customer requirements.

Need options for integrating with Salesforce data? Titan is a great way to go.

Is SurveyMonkey HIPAA Compliant?

Yes, SurveyMonkey has HIPAA enabled services.

SurveyMonkey Pricing

SurveyMonkey costs between $29 – $47 per month for small to medium size businesses. Enterprises will need to reach out to SurveyMonkey to find out about their custom pricing for big businesses.

SurveyMonkey Competitor: Titan Survey

Titan is a SurveyMonkey competitor. Both SurveyMonkey and Titan Survey integrate easily with Salesforce.

While both boast features such as allowing you to build surveys, forms, polls, and quizzes utilizing a variety of question types, each platform has its unique features. Titan differentiates itself by connecting your data directly from Salesforce.

That’s how we can help your business operations run more smoothly and efficiently.

While there are many options available, Titan Survey has the advantage that it is a powerful no-code digital experience for Salesforce – you can create custom docs, Salesforce forms, apps, e-signatures, and surveys with Titan’s full-suite of enterprise applications designed to integrate seamlessly with Salesforce data across your entire organization. If you’re looking for alternatives to SurveyMonkey, take a look at this comparison table.

Pre filled information from Salesforce (Get)
Preview results to see how they look on a smartphone or tablet, with an option to rotate the image to landscape view
Create custom reports
Conditional logic
Salesforce Integration
Data Collection using zero code
Document generation
Offers a free trial
Pull data from Salesforce to create more intelligent surveys.
Email Logic
Dedicated Customer Success Manager
Cost-effective
A robust all-in-one platform for Salesforce

Why Titan Survey?

Titan Survey is a no-code platform for Salesforce, built specifically for Salesforce, it seamlessly integrates and connects survey data with Salesforce, which allows the automation of repetitive tasks and processes for improved workflows.

Using Titan Survey allows you to adapt the layout of your survey based on your specific target audience, the Salesforce survey tool allows you to create, run and analyze surveys. Operating on the Titan Survey application requires little technical experience, as it provides the user with the necessary advanced tools for easy use. With Titan you can ask any question you want such as Yes/no questions, scale questions, open ended questions, and more to gather reviews fast.

It is a web-based software platform with pre-built templates, branching, conditional logic, etc., and operating on the Titan’s Salesforce Survey app requires little experience as it provides advanced tools for data collection. 

The platform has several advanced functions that are designed to assist users to distribute different kinds of surveys – this tool is designed to be used by anybody, even if you have not used Salesforce previously.

Titan supports custom conditional logic for survey flows, allowing you to lead your users onto different question paths based on their responses.

A powerful no-code builder made for Salesforce surveys – with the ability to push and pull real-time data directly from your team’s Salesforce databases.

What does the Titan tool have to offer?

We have:

• Web Surveys builder gives you dynamic questionnaires or simple single or multi-page surveys. Choose from dozens of field types and style everything to match the look and feel of your business.
• Email Surveys which allow you to push a response from a survey question to Salesforce from within an email
• Dashboard and Analytics
• Multiple Distribution Methods
• Conditional Question Paths
• Easy to use pre-populated templates to suit your company’s needs

Distribute your surveys the way you want:

• Email
• Text Message
• Salesforce automation based on reports, objects, custom logic

You can build stunning, custom survey slides with different questions which integrate with Salesforce data. It is simple to automate, track, and report your surveys directly from Salesforce.

Create:

• Beautiful surveys that make gathering information easy for your participants
• Dynamic conditional logic so that you can collate information relevant to your participant
• Variety of flexible layouts that allow you to design the experience
• Seamlessly combine question slides and information slides to make filling out surveys informative for participants.
• Customize your Salesforce surveys in minutes with Titan’s easy-to-use drag-and-drop builder.
• Integrated workflows with the capability of pushing and pulling real-time data directly from your team’s Salesforce databases.

Submit your surveys with ease, Titan will then store all the data for you back into Salesforce.

But there are clear distinctions between the products. Here’s everything you need to know if you’re comparing SurveyMonkey Titan Survey.

SurveyMonkey

Open-ended questions and numeric questions need to be downloaded in separate files and merged outside SurveyMonkey. This adds an unnecessary step that again makes the process inefficient.

You can only skip forward based on the answers to one question. Logic including combinations of questions is not allowed.

English language is only supported

Offers a limited selection when it comes to survey customization. There are limited themes that users can choose from – should you require more design forms, you have to upgrade your account.

Formatting a survey with SurveyMonkey can be challenging for some people. Many complaints have been directed at the website’s interface.

SurveyMonkey provides phone, email, live support, tickets, and training.

Titan Survey

Questions can be based on individual responses – Is there another type of question you were thinking of? Contact us and we’ll let you know if we have it!

Offers conditional logic on question types that SurveyMonkey doesn’t, such as checkboxes and star ratings. Conditional logic is accomplished with clicks only. Trigger what you want, when you want so that your participant will answer the questions correctly and efficiently.’

Multi-lingual surveys are simple to create as you can dynamically translate Titan surveys.

You can use the template as is, or add and remove elements as you find necessary. i.e., add questions, change ratings or add open text feedback fields.

The online survey platform is user-friendly and simple to understand – the drag and drop interface enables you to format your survey with zero coding.

Titan Survey provides phone, email, and webinars; alternatively, log into your account to get specific service-related assistance.

Making your online survey responsive for screen-sizing increases its reach; participants can easily view and complete the survey on a range of devices including desktop computers, tablets, and smartphones.

Take your survey responses and create a range of tailored reports that include tables, charts, and diagrams to highlight key bits of data.

So, what are you waiting for? Go on and get started with creating your online surveys with Titan Surveys. Check out more apps in our Salesforce AppExchange section.

Visit our YouTube channel and watch our intuitive videos on Best Alternatives to Survey Monkey/Titan Survey for Salesforce.

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Disclaimer: The comparisons listed in this article are based on information provided by the companies online and online reviews from users. If you found a mistake, please contact us.