Why Titan’s Salesforce Survey has the edge over Qualtrics
Salesforce Survey Tools: All you Need to Know
We all know that survey tools are vital for collecting product and customer feedback, but there is so much more to consider. Although primarily a CRM solution, Salesforce does offer a basic built-in online survey tool – Salesforce Surveys. It was later packaged into a new product called Salesforce Feedback Management, which extends Salesforce Survey tools.
With surveys from Salesforce, users can create reports and dashboards within Salesforce, export the survey data, and share insights across their organization.
But the Salesforce survey tool is fairly basic, with a simplistic interface. The analytics and reporting tools are also very limited, especially when compared to other survey tools on offer.
We recently did an article that explored top survey solutions for Salesforce, which allowed us to compare the key pros and cons of the best seven survey tools for the #1 CRM.
The question is: which online customer survey tool does your business need?
In this article, we’ll compare Qualtrics as an alternative to Titan Survey to help you decide which is the best online survey tool.
Who is Qualtrics?
Ten years ago, Qualtrics started as a single-product survey company used primarily by academics to conduct research. Fast forward to 2010, they had evolved in helping businesses manage customer experience, employee insights, and market research.
The Qualtrics platform underwent a rebrand and came to be known as Qualtrics CoreXM.
Qualtrics XM is a CMX (Customer Experience Management) software that highlights customer experience.
Its slogan is: “Software to help turn customers into fanatics, products into obsessions, employees into ambassadors, and brands into religions” with a mission to ‘’Bettering the human experience.’’
Why is Qualtrics popular?
According to our research, when it comes to designing questionnaires, Qualtrics has a slight advantage over its competitors.
Qualtrics allows you to import questions from a different survey while making a new one. This popular feature is said to save you time when building your surveys. Qualtrics’ design interface also makes it easy to edit questions.
Another positive, as reported by Qualtrics users, was their “great customer service’’, whilst some users found that Qualtrics is an expensive solution compared to its competitors.
Pricing is only available on request, with many businesses having to fork out $1,500 per year for their basic Research Core 1 package.
Qualtrics Integration with Salesforce
Integrating Qualtrics with Salesforce gives you the ability to trigger a survey from a Salesforce event and send survey response data to Salesforce.
Most Qualtrics users have access to the ‘Web to Lead’ feature, which allows the user to generate leads in Salesforce from survey responses. The other Salesforce features (Trigger, Email Survey, and Response Mapping) must be added to your Qualtrics license.
Noteworthy Features of Qualtrics
Drawbacks of Qualtrics
Why Titan Survey?
Are you looking for an alternative to Qualtrics?
Are their features not a good fit within your organization?
Do you find their interface difficult to navigate?
Or is their pricing the issue?
Look no further Titan Survey has you covered.
From the user-friendly, no-code, drag-and-drop survey builder developed for Salesforce to our ability to push and pull real-time data directly from your team’s Salesforce databases – Titan gives you robust flexibility and unmatched control to unlock the insights your business is looking for. Gather customer opinions fast using Likert scale questions, open ended questions, yes/no questions, and any other question type you can think of.
Titan delivers the most wide-ranging and agile platform for strategic experience management for Salesforce.
They are blazing the trail in the survey world, leaving their competitors behind.
Why the Titan Survey Tool?
Titan is the best no-code platform integrated with Salesforce – helping you streamline your business processes in a smarter and more intelligent way.
Anybody can use this tool, from your Salesforce administrator to the business user, with no requirements of the user having any technical experience.
The winner is, that Titan provides Salesforce users with a way to collect customer data through surveys with minimal customer interaction, you can include survey questions, directly integrated with Salesforce into the body of your emails.
Using Titan with Salesforce you can automate emails to targeted recipients resulting in efficient and effective data collection – with the data instantly and seamlessly pairing with Salesforce.
To simplify matters, we’ve created a YouTube video to help you understand The Salesforce Architecture That Holds Data from Titan Surveys
Check out the below table to see how Qualtrics compares to its competitors and find the best online survey tool for your organization.
|Pre filled information from Salesforce (Get)|
|Preview results to see how they look on a smartphone or tablet, with an option to rotate the image to landscape view.|
|Pull data from Salesforce to create more intelligent surveys and analysis|
|Create custom reports|
|Data Collection using zero code|
|Image Choice Question Type|
|Dedicated Customer Success Manager/24-hour support services|
|A robust all-in-one platform for Salesforce|
Ensure success with Titan Survey every time
So, which one should you get? In this article, we’ve listed several reasons why Titan Survey is the best choice. Get your business the most robust all-in-one platform for Salesforce,
Titan Survey’s can shake things up and deliver a product in the online survey world in a way that no one else can.
Our comparison above is pretty straightforward and we hope that we have provided you with enough information to make the switch to the best competitor and get more for less – Titan Survey is the smart choice.
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Disclaimer: The comparisons listed in this article are based on information provided by the companies online and online reviews from users. If you found a mistake, please contact us.