Salesforce Experience Cloud Pricing

Jessica B.

Seasoned technical writer giving you top Salesforce Tips.

Updated: Jan 13th, 2025

What is the Salesforce Experience Cloud?

Formerly known as Salesforce Community Cloud, the Salesforce Experience Cloud is a digital experience platform designed to help your business create and deliver tailored Salesforce digital experiences to your partners, customers, and employees. This platform includes a variety of services and tools you can utilize to create portals, websites, apps, and communities.

You can create branded websites that are used to share information or collaborate with your employees, partners, or customers. If you need to provide detailed information to your stakeholders, implementing secure portals that host a variety of information would be the way to go.

Developing mobile apps is a great way to create personalized customer experiences on their mobile devices. The Experience Cloud allows you to create social communities for employees, partners, and customers to connect and interact with one another. Engage with customers by creating targeted and tailored content and experiences.

The Experience Cloud offers tracking so you can track your digital experience performance and gain insight into Track the performance of your digital experiences to gain insight into what’s working and what could use some improvement.

If your business is looking to grow your customer engagement and drive growth through engaging digital customer experiences then the Salesforce Experience Cloud is a good option to consider.

Salesforce Experience Cloud Features

Salesforce Experience Cloud can offer your business a number of features and we have summarized a few of these for you to keep in mind when looking for an experience cloud platform. First is that the Salesforce Experience cloud seamlessly integrates with other Salesforce tools such as CRM making providing tailored experiences for customers easy.

The Salesforce Experience Cloud includes an impressive content management system (CMS) that you can use to design and create content for the digital experience platforms. CMS makes it easy for you to make and update content as well as ensures that your content remains consistent across different channels.

The advanced personalization options give your business a competitive edge by targeting specific audiences, employing A/B testing and dynamic content you can ensure the right person receives the right message at the right time. The experience cloud is designed for mobile optimization so you can be assured your content will look just as good on a mobile device.

The Salesforce Experience Cloud is fully scalable which means it suits small and large businesses and will grow with you as your business does.

Use Cases: Experience Cloud Salesforce

You can implement the experience cloud for a variety of use cases. Businesses can use the experience cloud to create self-service portals so customers can troubleshoot problems and resolve issues on their own. This can help reduce the number of support tickets and alleviate pressure on your support team.

Create partner and employee portals to host vital information, encourage collaboration, and track performance. This can encourage a stronger relationship between your partners and your business. Producing marketing materials can often involve repetition of the same process, you can automate your marketing campaigns to improve efficiency and track your marketing campaign results.

The Salesforce Experience Cloud seamlessly integrates with Salesforce CRM, so your business can share your CRM data with the digital experience platform. Integrating your Experience Cloud with your social media makes it easier for your business to engage with your customers, promote products or services, and gather feedback directly.

These use cases are just a few examples of how your business can implement the Salesforce Experience Cloud.

Salesforce Community License Pricing: Customer Community License Cost

There are two Salesforce Community License types. First, we have the Customer Community License which gives external users access to your standard Salesforce objects, excluding Opportunities and Campaigns and users won’t have access to Salesforce Roles and Sharing. The second license type is the Customer Community Plus License which gives external users access to all Salesforce objects and Standard Roles and Sharing.

Community licenses are not associated with a specific site but users. You can move users with these license types between types. If you have unused licenses you can assign the license to users in an Experience Cloud site within your organization.

Salesforce Community License cost will depend on the license type and number of users.

A few of the benefits of using a Salesforce Community License are:

Controlling access to your community.

Scalability so you can add or remove users as required.

Creating private and secure places for external users to collaborate.

Some limitations to keep in mind are:

Licenses can be expensive if you need to grant access to a large number of users.

Communities can be difficult to manage.

External users will not have full access to Salesforce data.

Community Licenses are an option to consider if you need to give external users access to your Salesforce data. Make sure you weigh up the pros and cons before making any decisions.

Overview of Salesforce Pricing Plans: Salesforce Experience Cloud Cost

Our next big question is, how much is Salesforce? The cost will depend on the Salesforce edition you choose, the number of add-ons you require, and the number of users you need.

Salesforce Essentials is the basic edition and is designed for smaller businesses, due to its simple offering which includes marketing, sales, and customer service features this will be your cheapest plan.

Salesforce Professional is a better fit for mid-size businesses, offering all the same features of the Salesforce Essentials pricing plan but this includes sales forecasting, reporting, and analytics.

The Salesforce Enterprise plan is best used for large businesses with additional features for scalability, security, and compliance.

Lastly, we have the most comprehensive option, Salesforce Unlimited. This edition offers all the features of the other editions and includes more scalability and flexibility.

Salesforce Cost Per User and Salesforce License Cost

But how much is a Salesforce license exactly? We’ve listed a simple breakdown for Salesforce license pricing plans below but ensure you always refer to the Salesforce website for the latest pricing information.

Salesforce Essentials: $25

Salesforce Professional: $80

Salesforce Enterprise: $165

Salesforce Unlimited: $330

Salesforce Experience Cloud License Cost

There are add-ons that your business may require and need to factor in when it comes to the total amount you need to factor in for your Experience Cloud Salesforce pricing.

Salesforce Marketing Cloud pricing: Starts at $1,250 per user per month

Salesforce Service Cloud pricing: Starts at $75 per user per month

Salesforce Health Cloud pricing: Starts at $325 per user per month

Salesforce Nonprofit Cloud pricing: Starts at $50 per user per month (Enterprise Edition)

Salesforce Commerce Cloud pricing: Starts at 1% Gross Merchandise Value

Salesforce Sales Cloud pricing: Starts at $25 per user per month

Salesforce Commerce Cloud pricing: Starts at $150 per user per month

There is a free trial version of Salesforce so you can check it out before making any commitments.

Experience Cloud User Licenses

There are some things to consider that will affect how much you pay for your Salesforce Experience Cloud licenses. The more users you require the more you will pay, the number of features you need, whether you will be billing annually or monthly, the add-ons you require, and whether you need to work with a Salesforce partner to manage and assist with implementing Salesforce.

Salesforce Experience Cloud Certification

Salesforce Experience Cloud certification is for professionals who are skilled at creating customer experiences across various platforms using Salesforce Experience Cloud. Earning this certification demonstrates the ability to develop customized community portals, integrate third-party applications seamlessly, and efficiently manage sites built with Experience Cloud. This certification is especially beneficial for administrators, developers, and consultants who want to showcase their proficiency in using Salesforce technologies to boost customer engagement and improve business operations.

Salesforce Experience Cloud Certification Cost 

The registration price for Salesforce Community Cloud certification exam is $200, while the cost for a retake is $100. Please note that these prices are subject to change at any time, so it’s a good idea to check the latest pricing information directly from Salesforce’s official website or contact their support for the most accurate details.

How do you become a Salesforce Experience Cloud Consultant?

In order to become a Salesforce Experience Cloud consultant, you need to have some experience and complete a training program. Salesforce suggests engaging with its Trailhead platform, which offers various trials specifically designed for Experience Cloud Consultants. These trails are interactive and cover a range of topics from the basics to more advanced features, helping you to build your skills progressively.

Salesforce Experience Cloud Templates

Salesforce Experience Cloud templates are pre-built frameworks designed to help users quickly customize digital experiences. These templates cater to a wide range of use cases, such as partner management, customer service portals, event management, community forums, etc. They offer a significant head start in setting up a new site by providing a basic structure that includes essential features and design elements suited to specific types of interactions and services.

Although Experience Cloud provides pre-built templates to start working on your web projects immediately, understand that you don’t get very many, and they do not cater to every use case. Plus, designing a web project to run on different devices can become complex using this cloud. Titan Web extends Salesforce Experience Cloud and offers complex, multi-page web applications to complete processes for your business within Salesforce. Our product empowers users to build websites with drag-and-drop tools, pulling and pushing real-time data from and to Salesforce without using a single line of code. 

Titan: Native Integration with the Salesforce Experience Cloud

If you are looking to extend the Experience Cloud, Titan is a great option to consider. You can build personalized portals and websites for your employees, customers, and partners with no coding knowledge required. Titan’s websites and portals work with live push and pull of Salesforce data to ensure your data is consistent and remains up to date. You can tailor the look and feel of your Experience Cloud site to match your business brand using Titan’s wide variety of customization options. If Experience Cloud pricing is putting you off, Titan does offer a free trial version before taking the plunge.

FAQs

Is Salesforce Experience Cloud worth it?

The Salesforce Experience Cloud is a comprehensive digital experience platform that empowers businesses to create tailored experiences for partners, customers, and employees.

How do I get Salesforce experience Cloud?

1. Enter enterprises into the Quick Find Box from Setup.

2. Click Settings.

3. Create a domain name for the communities and select Check Availability to ensure the domain name is available.

4. Save your changes.

For a more detailed breakdown, click here.

What is Experience Cloud license?

The Salesforce Experience Cloud is a platform that empowers businesses to create and manage customer-facing portals and websites. If you are a beginner looking to get started with the experience cloud, understanding licenses is a good place to start.

How much does Salesforce cost?

Salesforce platform pricing varies widely depending on the specific products and editions you choose, as well as the number of users and the level of customization required.

What is the difference between Salesforce community and experience Cloud?

This is the difference between Salesforce community and experience cloud. The community platform now allows you to create more complex communities, it was renamed Experience Cloud. The Salesforce Experience Cloud empowers enterprises to construct and manage communities effectively.

We hope to see you soon!

• Twitter
• Facebook
• YouTube
• LinkedIn

Disclaimer: The comparisons listed in this article are based on information provided by the companies online and online reviews from users. If you found a mistake, please contact us.