77% Faster Form Builds at Kornit

Kornit uses Salesforce to manage its Marketing, Sales, and Service operations.

As its requirements grew, departments needed more flexible forms to collect information, automate workflows, and keep Salesforce records updated. 

Following its move to Salesforce Marketing Cloud, the Marketing team needed Salesforce-connected forms for lead generation, event registration, and customer surveys. These forms needed to update Lead and Campaign Member records while matching Kornit’s redesigned website.

For the Service team, reporting was spread across Excel spreadsheets, paper forms, and separate systems. Engineers used different forms for R2R and DTG printing equipment, while photos were grouped together and reports relied on PDF mapping.

Kornit needed Salesforce field service report forms to replace paper and Excel site visit reports with mobile-friendly workflows connected to Salesforce. 

Engineers also needed to complete reports over visits lasting one to three days. This required save and continue later functionality that preserved unfinished work and photos uploaded from their phones.

The forms also needed to retrieve and update information across multiple Salesforce objects, generate PDF reports, and collect eSignatures from engineers and customers.

Kornit also needed branded forms that matched its redesigned website and could be maintained without specialist design expertise.

Kornit chose Titan Experience Studio to build Salesforce-connected forms and surveys across its Marketing and Service departments. With reusable templates, mobile-friendly workflows, and real-time Salesforce connections, the teams can manage different processes within one platform.

77% Faster Form Builds
Kornit’s first complex Service form took approximately two to three months to build. With an established foundation, subsequent forms, including refurbishment inspections, took just two to three weeks.

Initial Form Builds in 3 to 4 Days
By adapting an existing form, Kornit can produce an initial version in three to four focused working days. 

60 Field Engineers Supported Worldwide
Titan’s Salesforce mobile forms support approximately 60 engineers conducting installations, inspections, and field visits globally.

Multilanguage Forms for Salesforce
Kornit supports multiple languages across its forms, including Spanish and Japanese, helping the Marketing team deliver localized experiences across different markets.

2 Service Forms Combined Into 1
Kornit replaced separate R2R and DTG forms with one conditional workflow that displays relevant fields and photo sections based on Salesforce parameters.

Immediate Salesforce Updates
Completed reports, photos, and form data are added to Salesforce through one workflow. Salesforce actions save form data to the relevant records automatically, keeping service information together in one place.

Independent Form Building for Marketing
With one forms platform for marketing, service and surveys, Kornit’s Marketing team can independently create and update branded forms using reusable templates. 

Automated Post-Service Feedback
When a Salesforce Service Case closes, a Flow automatically triggers a post-service feedback survey, helping Kornit collect customer feedback on service delivery.