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The purpose of automating customer service tasks is to elevate experiences for customers while giving employees time to focus on higher-level projects and goals. Some repetitive customer service tasks begging for automation and digital processes include: With reliable automation tools and software, customer service teams upgrade their processes to digital ones. It’s a necessity in this era,…

We understand in the world of generating revenue, closing a deal with customers is more important than manually entering data into Salesforce, or sending an email to follow up with a lead. These examples of manual and repetitive administrative tasks usually get left behind as sales representatives are focusing on higher-priority tasks, like selling products and services…

Do you need contract negotiation training? A program of this nature can teach professionals how to negotiate contracts with proven strategies. The modules would normally cover the following topics: If you are frustrated with previous contract negotiation attempts and have decided you need skills to improve your business goals, join us in the article below. We have…

To ensure data in your spreadsheet is accurate and consistent, you want to know about the data validation feature in Google Sheets. When you use data validation, you set rules for what can be entered into spreadsheet cells. In this way, you get to control what data you want to work with and reduce project errors in…

When teams learn the difference between data and metadata, they perform their jobs within Salesforce much better, such as finding data faster or organizing it meaningfully to optimize processes.  If this sounds like something you want to bring to your organization to create smoother Salesforce operations, join us in the article below. We will quickly discuss the…

Posting on Quora, a Talent Acquisition specialist (with over 27,000 answers) has found that 70% of people work. That means there are around 5 billion jobs performed on this earth. These statistics show a staggering number of job roles in our world. We can imagine each position has unique requirements, protection for employees, and benefits offered by the…

Salesforce jobs are known to offer pretty good salaries. However, to secure one of the top-paying spots in the ecosystem, you need a range of proven skills and experience. Even though you might have the right expertise, communicating them in a Salesforce interview can be challenging or even daunting for some.  We don’t want you to choke…

The National Association of Realtors (NAR) reports that 7% of real estate purchase agreements collapse. Ultimately, this means that the sale did not go through as planned. According to NAR, the reason for this failure is that finance, house inspections, and other contingencies were not met in the purchase agreement. In the moment, a stalled sale might…

Last month, Salesforce put out its latest AI technology to strengthen its various Industry Clouds. With over 100 AI functions catering to 15 industry-related issues, the Trailblazer community is excited about this next Salesforce AI integration: Industries AI.  Yet it’s not just the Trailblazers. Companies worldwide that are signed up for Salesforce are also watching this space…

Keeping up to date with Salesforce’s recent acquisitions is important. The latest news can teach us what recently developed software integrations can offer a business in terms of tools and innovations. Then, with this knowledge in hand, we can enhance our Salesforce platform with new solutions that speed up internal processes and elevate customer experiences. Salesforce Acquisitions…