Einstein Copilot Vs. Agentforce: Key Differences
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Salesforce is the world’s leading customer relationship management (CRM) platform, so it’s no wonder their two Artificial Intelligence (AI) solutions are a buzz in 2025.
But how do you know which system suits your business needs and delivers the best return on investment? Join us in the article below to figure out which one will be your AI solution of choice this year.
Let’s get started with discussing Agentforce Vs. Einstein Copilot.
What is Einstein Copilot?
Now known as Agent Studio, this AI solution embedded in Salesforce supports users directly on their CRM platform to complete daily administrative tasks more efficiently. For example, it can:
These capabilities from an Einstein Agent in Salesforce make it much easier to work with customer and business data.
What Is Agentforce?
We recommend checking out our Learn About Agentforce article for more information, but in a nutshell, it’s a specialized AI solution in Salesforce that supports a range of industries with high volumes of customer cases, such as:
Salesforce’s Agentforce solution has industry-specific tools and features to build AI agents that can manage:
Make sure to read our Agentforce Pricing article if you are keen to sign up for this AI solution.
Key Differences Between Einstein Copilot and Agentforce
Now that we have an overview of what Agent Studio and Agentforce are in Salesforce let’s check out the features these AI solutions have to offer.
Agent Studio’s Features
To kick off our Einstein Vs. Agentforce comparison, let’s start with Agent Studio’s most crucial features.
This generative AI-powered assistant converses with users by answering their questions based on Salesforce data. Agent Studio can also automate time-consuming tasks in Salesforce for employees, such as:
Another feature of Agent Studio is that it provides personalized suggestions to employees based on their role in the company. It does this because it understands that different roles interact with Salesforce in different ways, so it offers context-aware support.
Additionally, Agent Studio integrates well with the Salesforce Einstein 1 platform as it’s built from the Einstein Trust Layer. This integration ensures your data is kept secure and compliant on Salesforce.
Agentforce’s Features
With Agentforce, businesses can build custom AI agents specifically for the industry they work in. The digital workforce can then be used to interact with custom Salesforce objects and workflows. Agentforce agents also assist with managing lead data, as they can:
Agentforce integrates well with Salesforce AI to provide employees with:
As Agentforce syncs to Salesforce CRM for a unified work experience, it is also able to connect with your other products, such as:
And that covers our short guide on Agentforce’s central features.
Our Verdict: Agentforce Vs. Einstein Copilot
Thanks for reading our article on Agentforce vs. Einstein. In it, we covered what they were and provided their most essential features. In our opinion, both AI solutions can be indispensable in helping a business thrive in Salesforce. However, from their features, we notice they were built to serve different purposes.
We suggest using Agent Studio if your teams need an AI assistant that can boost employee productivity within Salesforce. For example, sales professionals can quickly ask Agent Studio for pipeline insights or even assistance in quickly writing an email to send to a customer.
On the other hand, Agentforce is an ideal solution for businesses that want to speed up agent workflows and improve efficiency. They can also be used to improve customer relationships.
To consider a real-life use case, we think Agentforce would be a fundamental tool for insurance companies. The Agentforce agent could do the following in this specific industry:
Before you go, make sure to take a look at these articles below. They explain how Agentforce supports professionals in different industries:
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Disclaimer: The comparisons listed in this article are based on information provided by the companies online and online reviews from users. If you found a mistake, please contact us
