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Technical Support (Tier 1)
CS | Full Time | IL (Remote)
Description
We are looking to hire a technologically savvy Technical Support expert at Titan. In this role, you’ll be the go-to contact for responding to clients and providing first-tier support. This role is an integral part of the customer experience journey.
Responsibilities
Manage the ticketing system for our products.
Provide personalized support via various channels (Slack, Salesforce).
Diagnose and resolve technical issues related to our products.
Educate customers on features and best practices.
Escalate unresolved issues to the solutions and CS team or relevant departments.
Qualifications
2+ years experience in a customer technical support role in a SaaS company
BSc in Information Systems/Computer Science.
Strong analytical and troubleshooting skills.
Excellent communication skills, both verbal and written.
Fluent in English, additional languages a plus (Spanish, French).
Willingness to work remotely across various time zones.
Experience with Power BI, Salesforce, and Data analytics.
Why Join TITAN?
Work with a dynamic and innovative team in a fast-growing SaaS startup.
Collaborate with industry-leading clients and gain exposure to cutting-edge technologies.
Enjoy the flexibility of remote work and a healthy work-life balance.
Competitive compensation package and opportunities for professional growth and development.
Diversity Policy
At TITAN, we embrace diversity as a source of innovation and strength. We’re dedicated to creating an inclusive environment where everyone’s unique perspectives are valued and celebrated.
