Category: Titan Web

Is your business looking for a solution that allows developers to build and manage customer-facing applications in Salesforce? We suggest you take a look at Heroku from Salesforce. In 2010, Salesforce purchased this powerful Platform as a Service (PaaS) solution so that it could be integrated into the ecosystem. If you are ready to build customer support…

Is your business making sure that service agents are dispatched to the right jobs? Getting this smart scheduling down is essential to ensuring that the appropriate technician with the correct skill set is sent to the job they can complete. If you get this down, your business can reduce costs and improve the quality of service offered…

Welcome! If you are reading this article, then chances are you are interested in Salesforce’s transformation into the #1 AI CRM. While Salesforce has been working on its AI capabilities for at least a decade now, and Einstein was first released in 2016, it is only in 2022/2023 that the CRM launched a wide range of AI…

It’s been 10 years since Marc Benioff declared at an internal all-hands meeting that Salesforce would become an AI-first company. While the CRM giant has been pumping time and money into AI initiatives for many years now (Einstein itself was released in 2016), it’s only since Dreamforce 2023 that regular Salesforce users have felt the surge of…

All businesses share data across their various departments and teams in some capacity. It’s one of the ways to get projects completed from end to end. Giving employees a way to share files, documents, and resources can also get projects completed on time or faster, as different and appropriate teams can collaborate more easily with each other…

Is your lead conversion process in Salesforce efficient and effective? Or is it time-consuming and super manual? We want your processes to be of high quality so you can convert leads into customers or opportunities, and finalize sales faster. For this reason, this article provides some best practices for capturing lead data in Salesforce. Towards the end, we also…

While generative AI has been making waves in the tech world, many businesses have been left underwhelmed by the generic and often inaccurate results they get when using it for basic tasks like writing emails. It can sometimes feel like having a robot assistant who doesn’t quite understand your unique needs and preferences. But what if generative…

“Use the Powerful Salesforce Scheduler Tool to Streamline Appointments for Customers & Colleagues“ You might not have heard that Salesforce Lightning Scheduler is now called Salesforce Scheduler! The name change happened to align more with Salesforce’s latest business strategies. Nevertheless, Salesforce’s appointment scheduling software is a must for any business that needs help with reducing manual tasks…

“Automate Processes and Enhance Customer Satisfaction Levels with Service Cloud“ Do you need to enhance your customer service operations? What about your customer interactions? Do they need to be improved? If you answered yes to any of these questions, you need the Salesforce platform. It’s a cloud-based customer relationship management platform supercharging business operations. Join us in…

“Attract and Retain the Best Talent for Your Organization using Salesforce for Recruiting.“ Don’t waste hours burdened with repetitive administrative tasks in recruitment processes. Why not use Salesforce for talent acquisition workflows? It is, after all, the world’s leading customer relationship management (CRM) platform. You can use this powerful platform to customize workflows and integrate with your…