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Media-savvy content creator, with a curiosity for all Salesforce experiences.
Do you need complete e-commerce solutions for your Salesforce system? Titan has extensive Salesforce native options for your unique business requirements. Join us in the use case below to learn how a local university decided to take its products and services online with Titan.
Let’s get started!
A medium-sized university approached Titan to advance its organization’s goals with an e-commerce customer portal.
The university realized its sports teams were doing exceptionally well, winning matches against other campuses in the neighboring areas. To seize the opportunity to market the university’s brand to sports fans, the university decided to sell its merchandise online to gain greater exposure for the school.
At the same time, the university also needed to rework its outdated donation process. There are already many events held on campus for fundraising, with donations that go towards:
IT Professor
Before using Titan, the university had customers walk into their supply store, choose branded products, and pay for these items via cash or card at its checkout.
Customers could also donate money at fundraising events through a manual form process. Cards were also accepted but were dependent on internet access. Details on the form would then need to be manually transferred to Salesforce.
Turning to Titan, the university was able to maximize its Salesforce potential and directly showcase its products and services to online customers through an e-commerce portal.
The bar has risen for workflows and operations conducted at the university with the help of Titan. The university is now the proud owner of an efficient and engaging e-commerce web portal that has turned the organization’s growth around with boosted sales and donations.
The university has improved its customer experience by offering its products and services online with the help of Titan. Using Titan Web, the university built an e-commerce portal that is 100% integrated into Salesforce and designed without any code, just clicks.
The university has an e-commerce portal with forms that can add donor data to Salesforce in real-time. Benefactors can securely sign up to the online portal and make donations without standing in queues at fundraising events to make payments.
All donor data added to forms are sent to Salesforce automatically by Titan, saving administrators time and resources.
The e-commerce portal includes a catalog page designed with no-code. The catalog showcases the university’s merchandise pulled directly from Salesforce. Some of the university-branded merchandise that is available to customers include:
Secretary
Additional benefits from creating a catalog page with Titan include:
Interacting with the checkout process on the e-commerce portal is easy and reliable. Customers can click on their Salesforce shopping cart to review all the items they want to purchase. Additionally, Titan has provided a checkout button to start the purchasing process for the customer.
Administration Assistant
The university now offers an online donation application with a widget for benefactors. This easy-to-use component allows donors to submit data directly from the e-commerce portal while using interactive features from Salesforce. Some advantages of the application are:
The most significant advantage of partnering with Titan has been the ability to generate rich documents and embed them directly in the e-commerce portal as a lightning web component. Donors can now access the new donation application process and choose the funding program they would like to support.
A donor starts the online application and can seamlessly navigate through several steps. At each step, data is brought from Salesforce, and donors only need to review and complete unfilled questions. Clicking on the Next button will allow donors to go through all the questions in the application sequentially until they are complete. Clicking the Save button will push all the data to Salesforce.
University Alumnus
Additionally, different forms on the e-commerce portal are marked as complete with a tick, so donors know that they have supported a cause. The online donor application process is essential for helping benefactors make payments to the university quickly and at their convenience.
Academic Manager
*All organizational names and titles used in this article are purely fictional and if they happen to occur in real life it would be completely by coincidence.
Don’t miss out on maximizing your e-commerce Salesforce solutions. Contact Titan today to help your organization grow in the digital space. If you want to learn more about how Titan can help you transform your organization, check out our video on Titan’s No Code Platform for E-Commerce.
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