Salesforce Communications Cloud in Action

Nikita R.

Media-savvy content creator, with a curiosity for all Salesforce experiences.

Updated: Jul 8th, 2024

“Elevate your Telecommunications Services with a Little Help from Communications Cloud”

Imagine streamlining your daily tasks so that you can spend more time delivering exceptional customer service. With Communications Cloud, you can do just this! Join us in the short article below to learn about this specific Industry Cloud from Salesforce and how it can save you from hours of manual administration tasks.

We also cover Titan’s advanced offerings, so stick around until the end. Let’s get started!

Salesforce Communications Cloud Features

Salesforce gives us Communications Cloud to support telecommunications services. But what tools and features does the platform provide to carry operations for these types of businesses? Let’s look at two features that can improve how employees engage with customers by accelerating work tasks.

1. Manage Customer Data

First up, teams get a detailed view of their customer data. With this information stored in Salesforce, teams can study it and create personalized customer interaction strategies. In this way, customer data can be used to improve customer service.

2. Support for Sales and Marketing Projects

Salesforce Communications Cloud has tools to bolster tasks and processes in the following common business activities:

• Targeted Marketing Campaigns
• Automation of Sales
• The Management of Lead Data

Using Salesforce Communications Cloud for these workflows gives teams the time and energy to attract new leads and retain existing customers.

Communications Cloud Pricing

The price for signing up for Communications Cloud will depend on your business requirements. For example, Communications Cloud pricing changes depending on these factors:

• The size of your telecommunications service business.
• Your specific team’s needs.
• The level of customization you need for your Communications Cloud.

For these reasons, there are different Communications Cloud packages. The first tier starts at $300 per user per month. This is a subscription model, and the services are billed annually per user.

However, these prices and models could change at any moment. So, please check the official Salesforce website for the latest information.

Salesforce Communications Cloud Integrations

Once installed, businesses can integrate their systems and apps into Salesforce Communications Cloud. It is wise to create these connections to speed up work tasks and processes. By doing so, teams can focus on providing excellent customer services.

Here are two ways Salesforce Communications Cloud can be integrated:

• The CRM platform provides REST and SOAP APIs that allow teams to integrate Salesforce with other third-party apps or systems.
• You get middleware and ETL (Extract, Transform, Load) tools, which allow Salesforce to connect to platforms like MuleSoft for data syncs.

A common integration in businesses is to connect Salesforce Sales Cloud to Communications Cloud. This powerful combination gives teams the chance to use the features from Sales Cloud as well as those of Communications Cloud, which include:

• Sales Automation Tools
• Customer Relationship Management Features
• Tools to Support Industry-Specific Requirements

The benefit that these businesses see when configuring this integration is a more complete view of their customer data. This is achieved by allowing many sales, marketing, customer service, and networking teams to upload their data to Salesforce. Can you now imagine the tracking and sharing capabilities of customer data across your whole organization?

Titan & Salesforce Communications Cloud

Although Communications Cloud has many features, it might not be the solution you need for your specific project requirements. We understand it can be complicated to configure it to your custom systems. For this reason, and possibly more, you might be in the market for a third-party app that integrates into Salesforce.

We suggest Titan, a powerful no-code platform that integrates directly into Salesforce. It can support your cloud-based communications with advanced tools to collect and manage data in Salesforce. Here are a few features from Titan that teams can use to elevate any Salesforce Industry Cloud:

Build web projects, such as forms, portals, and surveys, without code to collect customer data for Salesforce.

Generate documents like quotes, invoices, agreements, and more with eSignature functionality directly from Salesforce and send them to customers in minutes.

Titan tracks every step of your document signing journey within Salesforce.

Measure customer satisfaction, conduct market research, and send out NPS surveys synced to Salesforce to get customer feedback.

You can use conditional logic and have access to a variety of question types to make your surveys stand out and increase response rates.

Automate business processes from start to finish with zero coding and simple configurations.  

We hope to see you soon!

• Twitter
• Facebook
• YouTube
• LinkedIn

Disclaimer: The comparisons listed in this article are based on information provided by the companies online and online reviews from users. If you found a mistake, please contact us.