A Robust Alternative to Salesforce Survey & QuestionPro

Nikita R.

Media-savvy content creator, with a curiosity for all Salesforce experiences.

Updated: Aug 17th, 2023

Is your business looking for a quick, easy way to create surveys or polls that play nicely with Salesforce? Here’s what you are in for if you choose to go directly with Salesforce!

Your #1 customer relationship management (CRM) platform offers Salesforce Survey as a tool to create and distribute surveys. The data retrieved from survey takers, such as employees, partners, customers, or any respondent, is then analyzed to provide insight into your target audience’s opinions.

Sure, Salesforce Survey provides a system to design, distribute, and analyze your surveys and data within the Salesforce ecosystem, but is it the right tool for your specific business needs?

Salesforce Surveys for Your Business

Let’s get this started! We have gathered a few disadvantages for choosing Salesforce Survey 2023. Take a look and let us know if you are facing any of these problems:

Simplified Design Options

To be honest, Salesforce surveys have limited customization options. Your business will not have access to a variety of questions or rating types to include in surveys to make them engaging or complex. Additionally, the custom survey design options are also lacking, which can lead to rigid layouts that do not fully reflect the brand of your business.

Integrating Salesforce Survey

Salesforce Survey is not integrated into your Salesforce ecosystem automatically. You need to hire a technical person to set up and configure Salesforce Survey to run seamlessly with Salesforce. It’s essential to remember that every business has specific requirements, so the time to set up and configure this integration will be different for all organizations depending on the complexity of their situation.

Time Required to Train Staff

Salesforce Survey is not the only offering from Salesforce! Unfortunately, the user interface might not be as dedicated to user-friendly designs as other survey-focused tools on the market which there are plenty! Additionally, you should train your staff to use the tool effectively if they have never worked on it before, which is time-consuming.

Basic Reporting & Analytic Capabilities

As mentioned, Salesforce does offer but is not dedicated to providing a complete survey tool. For this reason, the reporting and analytics features that come with Salesforce Survey are limited and are less robust and powerful than other survey tools on AppExchange. If you are looking for advanced data analysis, visualization, and reporting features, we suggest you review the options we provide later in the article.

Salesforce Surveys are Expensive!

It’s no surprise that Salesforce products are expensive compared to other apps on the market. Salesforce Survey is no different. It’s a pricey, premium product offered by Salesforce, but if you only need to create surveys and do not need the extra Salesforce features, you might want to consider cheaper options for your needs.

Salesforce Co-Dependency

If you choose Salesforce Survey, you will be bound to the CRM platform with all its branding limitations, technical upskilling debt, basic analysis features, and high costs.

Does your organization prefer a multi-vendor approach? Or is your business already invested in a few platforms that help run operations? Salesforce Survey might not be the right tool for you

Salesforce Survey Apps

Let’s not be sad for too long, in any case! There is a range of survey-building apps on Appexchange that can cater to your specific business needs. Not all apps are created and launched equally, though 😅 Join us as we uncover and audit two powerful apps that can help you create seamless surveys for Salesforce.

QuestionPro: Increased Data Collection

Founded in 2005 and hailing from the United States, QuestionPro allows businesses to create online surveys and provides research solutions. When building surveys, you get a full suite of tools with QuestionPro, which you can use to design and distribute surveys to your target audience. Once you have collected your data, QuestionPro allows you to analyze your survey responses.

It’s worth mentioning that QuestionPro is a cloud-based survey software and offers advanced features, such as question branching, skip logic, analytics features, and real-time reporting. Are you not impressed yet? You can also access study tools, including text analytics, online communities, panel management, and conjoint or sentiment analysis.

Servicing many industries, QuestionPro assists many businesses in market research, education, healthcare, customer experience, human resources, and government sectors for data inspection from surveys. But are they the right software for your business? They are not flawless. Here are a few disadvantages of choosing QuestionPro to build your surveys:

Disadvantages of QuestionPro

QuestionPro is expensive compared to other survey platforms on the market.

Although QuestionPro integrates with Salesforce, it has limited integration capabilities that might need to fit better with your specific technology ecosystem.

Even though QuestionPro has a user-friendly interface, you still need to learn to use the more advanced features and functionalities that could affect your project deadlines.

QuestionPro is limited to advanced customization of surveys, such as formatting or specific design requirements for your brand.

There is a limit on the number of survey responses you can collect or analyze. Prepare to pay-to-be-awesome when it comes to this software offering.

The offline functionality offered by QuestionPro is not as feature-rich as its online platform.

You need to take data privacy and ownership concerns into consideration. So read and understand the terms of service and data ownership policies.

Customer support from QuestionPro is delayed, according to online users.

These are pretty significant drawbacks of QuestionPro. As reliable as QuestionPro might sound, we suggest you say hello to our favorite app – Titan! You can look forward to celebrating surveys that successfully work with respondents, your business, and Salesforce with all our product offerings.

Titan Streamlines Salesforce Surveys

Titan Survey is a powerful, no-code builder made to extend your Salesforce experiences. With Titan Survey, you can easily create, automate, and track custom web surveys in real time. Exclusive to Titan is also our unique bi-directional data flow feature that can be used to push and pull feedback from employees, customers, stakeholders, vendors, and respondents to and from Salesforce.

Here are some massive winnings for choosing Titan Survey for your Salesforce Solutions:

Build dynamic and responsive surveys with a drag-and-drop, no code builder.

Gain access to a world of question types which include, Likert scales, yes no, nominal, rating, scale, open-ended, and closed-ended questions, to list a few.

Custom styling options for all your question types and survey layouts.

Responsive designs to view your surveys on any device.

Titan Survey has regulatory frameworks to include HIPAA and GDPR for ultimate compliance.

Secure your collected data with end-to-end encryption.

Titan Survey offers password protection.

Advanced reports with stunning dashboards to professionally present your data analysis.

Titan Survey can be used to build powerful surveys for any use case and is popular in industries such as healthcare, finance, legal, education, technology, marketing, e-commerce, and non-profit.

Titan Survey supports custom conditional logic for elevated user experiences.

Eliminate manual tasks by creating digital and automated workflows between customers, colleagues, and vendors.

As much as we would love to go on listing all our dynamic features, the truth is that there are just too many, and we know you have got the picture. If you have a specific Salesforce question or requirement that did not make it onto our list, get hold of us so we can help you achieve rapid business success.

Survey Satisfaction with Titan Solutions for Salesforce

Spoil your business teams with Titan and work with a platform that provides Salesforce-focused products for any use case your organization can imagine. Whether you need to build surveys, e-signatures, web applications, forms, or more, choose Titan for all your digital experiences.

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Disclaimer: The comparisons listed in this article are based on information provided by the companies online and online reviews from users. If you found a mistake, please contact us.