Salesforce Agentforce 2.0: The Next Evolution in Automation
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Do you remember our series of Agentforce explanation articles? We suggest taking a look at our Overview of Agentforce article in the string of posts before diving into 2.0. It will prepare you for the next enhanced version released by Salesforce, Agentforce 2.0!
The next generation of artificial intelligence (AI) technology from Salesforce is designed to eradicate manual tasks from operations and refine customer interactions. So, join us in the article below to learn more about Salesforce Agentforce 2.0’s launch and the features that admins get their hands on.
Let’s get started!
What is Agentforce 2.0?
With Agentforce 2.0, businesses get better tools compared to the original release. Still powered by AI, Agentforce 2.0 is here to upgrade:
Now, your systems can work with better real-time data insights and receive AI-generated recommendations to act in the best way possible. These optimizations will make your digital workforce more efficient for the fastest workflows. For essential information, like how much this Salesforce AI tech will cost your company, make sure to read our Agentforce Pricing article.
New Agentforce 2.0 Features
Agentforce 2.0 from Salesforce works well in all business units. It assists human teams and digital AI agents by performing tasks in Salesforce faster so that businesses can aim for more success. As an example, digital agents from Agentforce 2.0 can be added to Slack or a specific business task to streamline communication.
Let’s now dive deeper into Agentforce 2.0 and explore its key features.
Autonomous AI Agents for Sales Development and Coaching
The first feature of Agentforce 2.0 we want to discuss is its ability to build autonomous AI agents. This digital workforce can assist sales professionals with sales development tasks and essential real-time coaching for career development. As Agentforce 2.0 has AI tools for automation, they can assist with the following sales tasks:
In this way, Agentforce 2.0 empowers sales teams with the knowledge and skills they need to sell smarter and faster.
New Integrations
MuleSoft is known in business to improve data connections across systems, whereas Tableau is popular for providing amazing data insights. Therefore, it’s no wonder that Agentforce 2.0 made sure it could integrate with these two well-liked programs in the business world.
MuleSoft helps Agentforce seamlessly transfer data between Salesforce and other external systems, such as:
Tableau gives Agentforce 2.0 the power to analyze data in more advanced ways than before. Therefore, Agentforce 2.0 and Tableau combined with AI technology support digital agents by giving them access to accurate and reliable data when they need to make quick decisions.
Although MuleSoft and Tableau make Agentforce 2.0 smarter and ensure data is connected throughout your systems, you can enrich your customer profiles even more with the help of Titan.
Titan integrates with Salesforce without code to bi-directionally sync data in real-time between your custom web projects and CRM platform, giving your digital workforce all the information they need to make accurate actions and responses. AI agents can also work with Titan’s features like document generation for Salesforce, to quickly whip up pre-filled invoices, quotes, and more for customers.
These powerful no-code Titan features help to optimize and streamline business processes from start to finish.
New AI Agent Builder Provides Recommended Agent Skills
Now, when admins build AI-powered agents, they get support from Agentforce 2.0. This means that the AI Agent Builder will recommend skills to choose from when you build AI agents that are based on the following:
However, admins can also customize AI agents for a particular job role that requires specific technical skills, such as marketing within Agentforce. Either way, the upgraded AI Agent Builder gives teams smarter AI agents that are well-equipped at engaging with customers.
Agentforce is Now Compatible with Slack
Salesforce wants businesses to have seamless communication between their employees, digital workforce, and customers. For this reason, Agentforce 2.0 integrates with Slack. Let’s take a look at what this means for a business:
As we can see, Agentforce 2.0 combined with Slack helps bring human and digital AI agents together to work faster by keeping everyone on the same page about business operations.
New Enhanced Reasoning with Atlas Reasoning Engine
The Atlas Reasoning Engine plays a huge part in Agentforce for developers and admins. It creates plans that help digital AI agents perform their work better. It can then monitor the performance of digital AI agents, examine how the behavior can be improved, and then optimize the original plan. During this process, the Atlas Reasoning Engine will add more data to the digital AI agent’s plan if needed.
The enhanced reasoning capability from Atlas allows a digital AI agent to examine all business processes, like flows and determine which one to use in any situation. Additionally, the Atlas Reasoning Engine makes digital AI agents smarter, as they can interact with a customer or a human colleague based on their favorite channel for communication.
Here are a few ways that the Atlas Reasoning Engine boosts Agentforce 2.0’s functionality:
Overall, the Atlas Reasoning Engine supports both human and digital AI agents for faster business processes and customer interactions. It gives humans the real-time insights they need to improve their jobs and teaches digital AI agents to respond in natural yet accurate ways.
An ideal solution when using Agenforce for sales.
Wrapping Up New Agentforce 2.0 Features and Capabilities
Thanks for reading our article on Agentforce 2.0. In it, we covered five of the most popular features from the latest release of Salesforce Agentforce. If you are looking for more Agentforce content to read, make sure to check out our other essential articles in this series:
Augment Agentforce 2.0 with Titan
Your Agentforce is only as good as the data you collect. It needs accurate and the most recent business data to quickly respond to human customers and colleagues. If you want richer data in real-time we suggest you check out Titan.
Our platform integrates directly into Salesforce with point-and-click configuration to get you up and running instantly. It then gives your business the power of bi-directional data flows. This means that you can pull data into your custom web projects, but also push it back to Salesforce for your digital workforce to utilize.
Titan empowers admins to build forms, surveys, documents with e-signatures, and even portals too with intuitive drag-and-drop tools. These data collection systems have a range of styles, features, and interactive functionality to appeal to customers and ensure data is automatically collected seamlessly.
For more information on how to refine your Salesforce AI CRM and optimize processes, contact us through one of our social media channels below. We would love to assist.
See you soon!
Disclaimer: The comparisons listed in this article are based on information provided by the companies online and online reviews from users. If you found a mistake, please contact us
