Bitrix24 Vs. Salesforce | Customer Portal Showdown

Nikita R.

Media-savvy content creator, with a curiosity for all Salesforce experiences.

Updated: Oct 9th, 2023

We understand why you are looking for a comparison between Bitrix24 and Salesforce. Both platforms can be used to create customer portals, but which one truly has the best features and pricing structure for your business?

Let us help you with your decision. Follow our article below as we explore cloud-based services, features, and pricing topics! We finish the blog with a few popular questions and answers from our Titan archives, so stick around till the end.

Cloud-Based Services

Let’s begin with the cloud-based service options for each platform.

Salesforce Clouds

The world’s number one customer relationship management (CRM) platform is Salesforce. It helps thousands of customers manage their sales, marketing, and customer service initiatives through cloud-based services. Within Salesforce, these cloud-based services are known as Salesforce Clouds, and each is catered to support your different business functions.

You can use each Salesforce Cloud individually or select a few to work with your CRM business needs. There are many Salesforce Clouds on offer, but let’s look at a few well-liked ones.

First up is Sales Cloud. It has many tools and features to help you automate sales processes, manage leads and contacts, and analyze customer data. All these features can help your sales representatives close deals faster!

Next on the list is Service Cloud. You can use this Salesforce solution for customer support and services across different channels. Many organizations choose Service Cloud to ensure their customer services are consistent and efficient when managing cases, updating a knowledge base, or automating customer support processes.

If you are looking for a solution to automate your marketing efforts and increase your customer engagement, then you can find Marketing Cloud helpful. You can use this Salesforce Cloud to create and work with marketing campaigns, customer data, and the performance of marketing initiatives. With Marketing Cloud, your marketers can create personalized material and monitor the interactions of customers. These features help to optimize your marketing processes.

Portal Solutions from Bitrix24 Cloud

Crossing over to Bitrix24, this platform focuses on enhancing user collaboration and communication. Bitrix24 supports many tools that can be used to speed up business operations and improve communication to boost overall workplace productivity.

You can choose to use Bitrix24 as a cloud or a self-hosted service. However, since we are comparing Bitrix24 against Salesforce Clouds, we will give you an overview of what Bitrix24 Cloud can offer your business.

You can access many collaboration tools to help your employees manage tasks, share documents, and control projects. These tools ensure that your business teams can work well together on projects by being able to share documents quickly and track the progress of work efforts.

With Bitrix24, you can use communication channels, which include chat, video conferencing, and social intranet features. Most organizations that use Bitrix24 find that these communication features improve relaying information between employees, which boosts teamwork.

Bitrix24 has a built-in CRM system that organizations can use to manage customer relationships, marketing tasks, and sales processes. Bitrix24’s CRM system can also assist in automating your marketing and sales processes.

Check out the Features Between Salesforce and Bitrix24

Let’s move along to discussing creating a customer portal. It’s best to know the features and capabilities of your platform so that you can choose the one that suits your team’s skills and project needs. Take a look at the features provided by Bitrix24 and Salesforce below.

Smart Salesforce Features

Customer Community can help your business create connected customer portals quickly. You could also use this Salesforce solution to create a service community or a help center. However, if you need a Salesforce solution to help you build complex portals, including advanced sharing, reports, dashboards, and delegated administration capabilities, then go with Customer Community Plus.

Whether you choose Customer Community or Customer Community Plus, you get to enjoy the following features:

Digital experience management features for customization options and branding.

Templates for customer service and account portals.

A knowledge base.

A case management system.

Access to Lightning Flow automation.

If you decide to use Customer Community Plus, you get the following exclusive features for your customer portals:

Create roles and permissions.

Advanced sharing features.

Delegated administration capabilities.

Access to creating reports and dashboards with customization options.

Bitrix24’s Driving Features

Bitrix24 helps your employees solve customer queries and problems in real-time with their task manager tools and features. Bitrix24 is the type of software that gives your teams access to multiple channels across various devices to speed up customer support operations. Let’s take a look at the features from Bitrix24 that can help your teams stay organized:

You get a customer contact center for customers to call your teams directly for support.

An automated customer center can be set up if you need it.

You can install a chat network on your website.

Integration for social media platforms.

Access to CRM web forms to capture leads.

Bots and AI systems for extra assistance when troubleshooting common problems.

A knowledge management system.

Integration of a helpdesk on your website.

Access to Telephony for domestic prices on international calls.

Pricing Structures and Plans for Salesforce and Bitrix24

Considering how much each platform will cost you is crucial when deciding between Salesforce and Bitrix24. We have gathered the prices of the editions on offer from both portals, but it would be wise to check the official websites, as prices and information could change at any time.

Salesforce Pricing

As mentioned above, with Salesforce, you can choose between Customer Community and Customer Community Plus if you want to build portals. The edition that you choose will be based on your unique project requirements.

If you decide to go with Customer Community, you are looking at paying $2 per login or $5 per member per month. These currencies are in USD and are billed annually.

If you need to build complex portals with advanced features, your edition of choice will be Customer Community Plus, which costs $6 per login or $15 per member. Same as Customer Community, these currencies are in USD and are billed annually.

Bitrix24 Pricing

With Bitrix24, you get a single price for all your users included in the plan limit. You also have the choice of choosing a monthly or annual payment. When deciding to pay annually, your business can save up to 20% on fees.

If you don’t have the USD to sign up for Bitrix24, you can try the free version, which empowers your business to start working online to make more sales.

However, you can choose between Basic, Standard, Professional, Enterprise, and Bitrix24 On-premise editions if you have a budget.

The Basic edition is tailored for small businesses and sales teams. The edition comes with 5 users at $61 per month.

Choose the Standard edition if you need a platform for a company or a few workgroups. The edition caters to 50 users at $124 per month.

Get the Professional edition to maximize your sales and automate your business process. The edition supports 100 users at $249 per month.

The Enterprise edition is a solid option to gain access to digital transformation tools that specialize in helping large enterprises. The edition supports 250 users at $499 per month.

If you want boosted performance, enterprise-grade security, and customization options, use the Bitrix24 On-premise edition. The business plan starts at $3,590, and the Enterprise plan starts at $24,990.

We hope to see you soon! 

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Disclaimer: The comparisons listed in this article are based on information provided by the companies online and online reviews from users. If you found a mistake, please contact us.