Technical Customer Success Manager (Salesforce & SAP)

CS | Full Time | US & SA (Remote, Pacific Time)

Description

At Titan, we seek a highly skilled and experienced Technical Customer Success Manager specializing in Salesforce and/or SAP. As a Technical Customer Success Manager, you will play a crucial role in assisting our partners and clients with the successful implementation and utilization of Titan products working together with their Salesforce and SAP systems. This is a remote position, offering flexibility and the opportunity to work with clients globally.

Responsibilities

Collaborate with clients to understand their business requirements and objectives.

Provide expert guidance on the various Titan products for Salesforce and SAP implementations, customizations, and integrations.

Conduct in-depth analysis of client needs and develop tailored solutions using Salesforce and SAP technologies.

Design and deliver engaging presentations, demonstrations, and training sessions to clients.

Act as a trusted advisor, building strong relationships with clients and providing ongoing support and consultation.

Stay updated on industry trends, best practices, and advancements in Salesforce and SAP technologies.

Qualifications

Minimum 3 years of experience in solution consulting, analysis, or technical customer success roles, focusing on Salesforce, SAP, or other CRM and ERP systems.

In-depth experience connecting 3rd-party integrations with Salesforce / CRMs / ERP.

Strong expertise in Salesforce and SAP hands-on implementation, customization, and integration.

Proficient in conducting business requirements analysis and translating them into data models and technical solutions.

Excellent analytical skills, problem solving, and logical thinking.

Excellent communication and presentation skills, with the ability to interact confidently with clients.

Proven ability to work independently and remotely, managing multiple projects simultaneously.

Salesforce and/or SAP certifications are highly desired but not mandatory.

Why Join TITAN?

Work with a dynamic and innovative team in a fast-growing SaaS startup.

Collaborate with industry-leading clients and gain exposure to cutting-edge technologies.

Enjoy the flexibility of remote work and a healthy work-life balance.

Competitive compensation package and opportunities for professional growth and development.

Diversity Policy

We believe in equal opportunity.

As a global company, we value and encourage curiosity, diversity, and innovation from our employees, customers, and partners. An equal opportunity employer, TITAN is committed to a diverse workforce. We do not discriminate in hiring or make any employment decision based on race, gender, culture, physical or mental disability, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics.