Category: AI
The global field service management market is predicted to be at $29.9 billion in 2031, with a compound annual growth (CAGR) of 19.2% spanning the years 2022 to 2031. If we take a look at 2021 alone, just a few years ago the market value was sitting at $5.2 billion. (Source: SightCall) As we can see, this…
It’s not your last chance to find out the answer to “What is Agentforce?” You can check out our Overview of Agentforce article for more information. However, the best place to be inspired by Salesforce’s latest Artificial Intelligence (AI) technology is by attending one of the World Tours in 2025! This is because Agentforce World Tours help…
Connecting with leads and customers is a big part of a sales agent’s role. According to Brevet, a sales consulting and training firm, it takes at least eight calls to reach a lead. Although this activity is hard, it’s essential for building long-lasting relationships and making sales. However, figuring out which leads are ready to purchase products…
Agentforce can be built into every application so it is wise for developers to get an understanding of how this artificial intelligence (AI) solution from Salesforce will impact their future projects. Customer service businesses signed up for Salesforce experiencing high volumes of queries, like those working in insurance, financial services, or real estate industries, might have to…
Before implementing Agentforce into your organization, you might want to know how much this Salesforce product is going to cost. Understanding Salesforce’s pricing model for Agentforce, which includes licensing fees, costs for extra features and integrations, as well as ownership costs will help you plan your budgets better. If you want to know “how much does Agentforce…
Agentforce is an AI-powered solution from Salesforce for businesses that need digital agents. These agents can be configured to seamlessly work alongside human colleagues. They can be most useful at alleviating work pressure when it comes to responding to customer queries. Here are a few industries that experience high volumes of customer queries and would benefit from…
According to Help Scout, a software company dedicated to customer support solutions, found that 90% of customers expect an immediate response from agents and technicians. This makes sense in a digital-first era where it is the norm to find online customer support services powered by artificial intelligence (AI). However, even though we live in a world that…
Salesforce developers often struggle with deciding whether to invest in point-and-click solutions or full coding options. However, these developer pain points can be seen as opportunities for growth. One way to tackle the struggle and get clarity is to attend a Salesforce event like TDX in 2025. It gives developers the opportunity to share their concerns, connect…
Customer service agents often struggle to do their tasks well when they have disconnected software systems. This means that their work tools are in different applications or programs. So, finding and using them to work with essential information is time-consuming and can frustrate customers who want problems resolved fast. For this reason, we would like to inform…
Does Amazon use Salesforce? This question is frequently asked by readers and so we decided to give you all the information you need to understand this global strategic partnership. Let’s get started! Overview of Salesforce and AWS Partnership As of 2023, Salesforce and Amazon Web Services (AWS) decided they wanted to take their long lasting partnership to…
