Category: Product
Support teams could give customers the answers they need faster than before. We have all heard of how slow customer service can be, even in our digital-first era. However, support agents can’t be blamed for slow tech or systems that don’t provide the correct information when prompted. Thankfully, poking around a knowledge base searching for the right…
Have you asked your Salesforce admin if your org has Salesforce Shield? This powerful suite of products from Salesforce saves your company against data breaches, supports your data regulatory needs, and keeps your software aligned and ready for AI technology. Whether you are interested in eliminating data risks or want support with compliance, join us in the…
Automated actions in Salesforce need an authorized and well-recognized owner, commonly known as a default workflow user. Additionally, assigning a default workflow user in Salesforce will ensure that business processes have no errors and records are assigned as planned! So, join us in the article below to learn more, especially if you love topics that cover how…
Operating in the manufacturing industry without dedicated platforms and software tools for specific tasks can slow down operations. To avoid this situation, it’s time to modernize your software stack. Have you heard of Manufacturing Cloud from Salesforce? It helps businesses in this industry connect their opportunities with demand forecasts and supports teams by allowing them to provide…
Whether you want to improve customer experiences or deliver services faster than your competitors, you can count on AI help to streamline your business workflows and processes. So, join us in the article below to learn more about Salesforce’s AI technology. We will explore how it can be leveraged to boost service team productivity within your company while…
Businesses are always keen for the latest features and tools from their software. Thousands of them are already using Salesforce’s latest Hyperforce architecture in 2024 to scale operations and comply with regulations in their specific industry. However, with upgrades, there is always some level of risk when syncing existing data into new platforms. For this reason, we…
Salesforce Government Cloud is designed to support organizations operating in the public sector. That’s right, Salesforce provides a super secure and compliant platform that allows organizations to maximize their return on investment in technology with these key results: With these digital improvements, organizations support citizens with better programs and systems while still complying with strict regulations. So, join…
Salesforce’s Automotive Cloud has features powered by artificial intelligence (AI) to help a range of companies in the automotive industry, such as: Driver 360 from Automotive Cloud is well known for assisting these types of companies when it comes to managing their customer and vehicle data. One of the ways it does this is by speeding up…
Although each business has its own, custom way of working, generally product and sales teams are responsible for generating sales forecasts. These predictive reports enable product leaders to confidently manufacture products in time to accommodate customer demand. And for the sales team, a forecast gives them a target to reach for introducing customers to a business. However,…
According to IBM, AI chatbots can reduce customer service costs by 30%! That’s quite a win for businesses trying to save money, but that’s not all they get from upgrading customer service processes with AI technology. Other benefits of AI chatbots include, quickly responding to issues no matter the time of day and managing multiple cases at the…
