Category: Titan Web
Salesforce’s Automotive Cloud has features powered by artificial intelligence (AI) to help a range of companies in the automotive industry, such as: Driver 360 from Automotive Cloud is well known for assisting these types of companies when it comes to managing their customer and vehicle data. One of the ways it does this is by speeding up…
The purpose of automating customer service tasks is to elevate experiences for customers while giving employees time to focus on higher-level projects and goals. Some repetitive customer service tasks begging for automation and digital processes include: With reliable automation tools and software, customer service teams upgrade their processes to digital ones. It’s a necessity in this era,…
We understand in the world of generating revenue, closing a deal with customers is more important than manually entering data into Salesforce, or sending an email to follow up with a lead. These examples of manual and repetitive administrative tasks usually get left behind as sales representatives are focusing on higher-priority tasks, like selling products and services…
Our definition of sales automation is that its a process created to eliminate manual tasks and processes. Its features are designed specifically to support sales teams by reducing administrative tasks so these professionals can focus on closing deals. For example, a study reported by McKinsey & Company states that sales automation increases productivity by 15% while cutting…
Professionals who are in leadership, sales, and account management positions often engage in Quarterly Business Reviews (QBRs). However, any individual that has a customer-facing role should know why QBRs are important in the business world. For example, QBRs are a perfect way to interact with customers, business partners, or key stakeholders on a regular basis. Transparent QBRs…
Is it time to create a single source of truth for your customer data? If you answered yes, then take a look at Customer Data Platforms (CDPs). They can give you this power since they are designed to collect data from multiple sources and team efforts while creating processes to ensure records are not duplicated in your…
More and more, we see modern day businesses use inside sales strategies and techniques for sales and marketing operations. As stated by Insidesales.com, a company website for an Enterprise Sales Engagement platform, 47% of businesses today engage in inside sales practices. So, if you are interested in joining this revolutionary movement and starting a career in Inside…
Is your business looking for a solution that allows developers to build and manage customer-facing applications in Salesforce? We suggest you take a look at Heroku from Salesforce. In 2010, Salesforce purchased this powerful Platform as a Service (PaaS) solution so that it could be integrated into the ecosystem. If you are ready to build customer support…
Is your business making sure that service agents are dispatched to the right jobs? Getting this smart scheduling down is essential to ensuring that the appropriate technician with the correct skill set is sent to the job they can complete. If you get this down, your business can reduce costs and improve the quality of service offered…
Welcome! If you are reading this article, then chances are you are interested in Salesforce’s transformation into the #1 AI CRM. While Salesforce has been working on its AI capabilities for at least a decade now, and Einstein was first released in 2016, it is only in 2022/2023 that the CRM launched a wide range of AI…
