Cannot send TITAN Email

Example of the error message:

Cannot send email VIA TITAN, reason: Email is blocked

On which product will you see the error?

All Titan products

Why did you get this TITAN mail error?

You are using the Titan mail server to send emails. In case three emails in a row bounce, the Titan email server will block your emails being sent from Titan, and all emails from your account via the Titan server will be suspended for three days. This is to protect the integrity of the Titan webmail server. Any emails that you try to send during the blocked period will be lost completely. You could even receive the massage from Titan, saying: “Hi there, your email could not be delivered as your account is currently suspended. Reach out to your account admin to raise a restoration request. 

Team Titan”

After five days, you will be able to send emails via the Titan server again.

How can you fix the error?

Titan clients can send emails using any of the following methods:

• Via Salesforce
• Via Titan
• Via their own SMTP mail server

Titan’s best practice is that clients should send emails via Salesforce or their own SMTP server.

Learn how to send emails via Salesforce or your organization’s SMTP server.

Install our Salesforce AppExchange app.

How it’s done using Titan Web, Titan Form 2.0 and Titan Flow.

How it’s done using Titan Sign.

How it’s done using Titan Form and Titan Docs.

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