Exclusive Customer E-Commerce Portals: Powerful Salesforce Web App

Nikita R.

Media-savvy content creator, with a curiosity for all Salesforce experiences.

Updated: Nov 22nd, 2023

Do you need complete e-commerce solutions for your Salesforce system? Titan has extensive options for your unique business requirements!

Join us as we share a successful use case story of a local university that decided to take its products and services online with Titan.

Titan Moving to Work Faster within Salesforce Commerce Cloud

A medium-sized university approached Titan to advance its organization’s goals with an e-commerce customer portal.

The university realized that its sports teams were doing exceptionally well and winning matches against other colleges in the neighboring areas. To seize the opportunity of marketing the university brand together with sports fans, the university decided to sell its merchandise online to gain exposure for the school through a wider audience.

The university also needed to tackle its outdated donation process. There are many events held on campus for fundraising. These donations go towards:

Sports scholarships

Academic scholarships

School excursions

Acquiring the best teaching aids

Operation budgets

New programs

Student Life

Healthcare education

Options for healthier food at the cafeteria

Customized E-Commerce Portal Salesforce to suit their Requirments

The university needs a responsive e-commerce portal, compatible across devices, for its customers to access products and services easily.

The e-commerce portal needs full Salesforce integration.

The university needs the project to be designed with zero code for quick and easy management.

The e-commerce portal requires forms to create leads for Salesforce.

The university needs a catalog on the e-commerce portal to present products to customers.

Customers need to purchase items through a checkout process.

The e-commerce portal needs to integrate with any payment process.

Customers need to be able to make donations on the e-commerce portal.

Salesforce Self-Service Digital Experiences

Before using Titan, the university had customers walk into their supply store, choose branded products, and pay for these items via cash or card at its checkout.

Customers could also donate money at fundraising events through a manual form process. Cards were also accepted but were dependent on internet access. Details in the form would then need to be manually entered into Salesforce.

Titan Launches New Digital Channels with a Robust E-Commerce Platform

Turning to Titan, the university was able to maximize its Salesforce potential and directly showcase its products and services to customers online through an e-commerce portal.

The bar has risen for the workflow and operations conducted at the university with the help of Titan. 

The university is now the proud owner of an efficient and engaging e-commerce web portal that has turned the organization’s growth around with boosted sales and donations.

You Want Salesforce Solutions? Titan Web has them!

The university has improved its customer experience by offering its products and services online with the help of Titan. Using Titan Web, the university built an e-commerce portal that is 100% integrated into Salesforce and designed without any code, just clicks.

Entire Web Forms for your Portal

The university has an e-commerce portal with forms that can add donor data to Salesforce in real-time! Benefactors can sign up to the online portal to make donations without standing in queues at fundraising events to sign up and make payments.

All donor data added to forms are sent to Salesforce automatically by Titan, saving administrators time and resources.

Custom Catalogs for E-Commerce

The e-commerce portal includes a catalog page designed with the help of Titan. The catalog efficiently showcases the university merchandise directly pulled from the Salesforce system. Some of the university-branded merchandise that is available to customers include:

Sweaters

Jackets

Bags

Pencil cases

Mugs

Key Chains

Stickers

Lanyards

Additional benefits that Titan has provided for the catalog page include:

Products are presented as thumbnail images for easy browsing.

Customers can add products to their cart.

Clicking on a product will provide more details, such as quantities in stock, price, and product pictures of different color options.

Automating Checkout and Payments

Interacting with the checkout process on the e-commerce portal is exceptionally easy and professional. Customers can click on their Salesforce shopping cart to review all the items they want to purchase. Additionally, Titan has provided a checkout button to start the purchasing process for the customer.

No Manual Work for Donations

The university can now offer its benefactors’ online applications with a widget provided by Titan. This easy-to-use component allows customers to submit data directly on the e-commerce portal with interactive features from Salesforce. Some of the key advantages of the web forms can be found below:

Generate professional documents from the e-commerce portal after entering data into the application.

The generated document can be downloaded by the donor and university for recording.

Forms include text fields for member login or sign up.

Forms incorporate paragraph fields for donor feedback.

Forms can comprise of interactive tables to easily add, inline edit, filter, and navigate through data.

The tables have field summaries at the bottom of tables for quick data analysis.

Forms also cover uploading attached documents from donors which can be linked and even displayed on a table.

A reminder that all uploaded attached documents are pushed to Salesforce in real time.

Forms embrace lookup and picklist fields to focus on a great user experience.

The most significant advantage of partnering with Titan has been the ability to generate rich documents and embed them directly in the e-commerce portal as a lightning web component. Donors can now access the new donation application process and choose the funding program they would like to promote.

Simple Donor Process

A donor starts the online application and can seamlessly navigate through several steps. At each step, data is brought from Salesforce, and donors only need to review and complete unfilled questions. Clicking on the Next button will allow donors to go through all the questions in the application sequentially until they are complete. Clicking on the Save button will push all the data to Salesforce. 

Additionally, different forms on the e-commerce portal are marked as complete with a tick, so donors know that they have supported a cause. The online donor application process is essential for helping benefactors make payments to the university quickly and at their convenience.

*All organizational names and titles used in this article are purely fictional and if they happen to occur in real life it would be completely by coincidence.

Flawless Salesforce Integration with Titan’s Secure and Seamless Online Solution

Don’t miss out on maximizing your e-commerce Salesforce solutions. Contact Titan today to help your organization grow in the digital space. If you want to learn more about how Titan can help you transform your e-commerce organization with no code, look at our video on Titan’s No Code Platform for E-Commerce.

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