Exclusive Customer E-Commerce Portals: Powerful Salesforce Web App
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Do you need complete e-commerce solutions for your Salesforce system? Titan has extensive options for your unique business requirements!
Join us as we share a successful use case story of a local university that decided to take its products and services online with Titan.
Titan Moving to Work Faster within Salesforce Commerce Cloud
A medium-sized university approached Titan to advance its organization’s goals with an e-commerce customer portal.
The university realized that its sports teams were doing exceptionally well and winning matches against other colleges in the neighboring areas. To seize the opportunity of marketing the university brand together with sports fans, the university decided to sell its merchandise online to gain exposure for the school through a wider audience.
The university also needed to tackle its outdated donation process. There are many events held on campus for fundraising. These donations go towards:
“A friend wanted to donate at the IT campus fundraising event. Finding pens, a quiet space to concentrate, and filling out forms at the gaming party was challenging. We need to elevate the donation process for benefactors.”
IT Professor
Customized E-Commerce Portal Salesforce to suit their Requirments
Salesforce Self-Service Digital Experiences
Before using Titan, the university had customers walk into their supply store, choose branded products, and pay for these items via cash or card at its checkout.
Customers could also donate money at fundraising events through a manual form process. Cards were also accepted but were dependent on internet access. Details in the form would then need to be manually entered into Salesforce.
Titan Launches New Digital Channels with a Robust E-Commerce Platform
Turning to Titan, the university was able to maximize its Salesforce potential and directly showcase its products and services to customers online through an e-commerce portal.
The bar has risen for the workflow and operations conducted at the university with the help of Titan.
The university is now the proud owner of an efficient and engaging e-commerce web portal that has turned the organization’s growth around with boosted sales and donations.
You Want Salesforce Solutions? Titan Web has them!
The university has improved its customer experience by offering its products and services online with the help of Titan. Using Titan Web, the university built an e-commerce portal that is 100% integrated into Salesforce and designed without any code, just clicks.
Entire Web Forms for your Portal
The university has an e-commerce portal with forms that can add donor data to Salesforce in real-time! Benefactors can sign up to the online portal to make donations without standing in queues at fundraising events to sign up and make payments.
All donor data added to forms are sent to Salesforce automatically by Titan, saving administrators time and resources.
Custom Catalogs for E-Commerce
The e-commerce portal includes a catalog page designed with the help of Titan. The catalog efficiently showcases the university merchandise directly pulled from the Salesforce system. Some of the university-branded merchandise that is available to customers include:
“Our products are all listed as records in Salesforce and can easily be added to the website with Titan.“
Secretary
Additional benefits that Titan has provided for the catalog page include:
Automating Checkout and Payments
Interacting with the checkout process on the e-commerce portal is exceptionally easy and professional. Customers can click on their Salesforce shopping cart to review all the items they want to purchase. Additionally, Titan has provided a checkout button to start the purchasing process for the customer.
“Customer reviews rave about how they can use multiple methods to process their payment on our website“
Administration Assistant
No Manual Work for Donations
The university can now offer its benefactors’ online applications with a widget provided by Titan. This easy-to-use component allows customers to submit data directly on the e-commerce portal with interactive features from Salesforce. Some of the key advantages of the web forms can be found below:
The most significant advantage of partnering with Titan has been the ability to generate rich documents and embed them directly in the e-commerce portal as a lightning web component. Donors can now access the new donation application process and choose the funding program they would like to promote.
Simple Donor Process
A donor starts the online application and can seamlessly navigate through several steps. At each step, data is brought from Salesforce, and donors only need to review and complete unfilled questions. Clicking on the Next button will allow donors to go through all the questions in the application sequentially until they are complete. Clicking on the Save button will push all the data to Salesforce.
“I had to stop the donation process due to other commitments, and when I returned to my application, I did not have to restart the process! I can now donate to the university baseball team conveniently, in my own time.”
University Alumnus
Additionally, different forms on the e-commerce portal are marked as complete with a tick, so donors know that they have supported a cause. The online donor application process is essential for helping benefactors make payments to the university quickly and at their convenience.
“There is so much that we have achieved with our e-commerce portal, and we look forward to the future web projects with Titan, such as allowing prospective students to register for short courses online”
Academic Manager
*All organizational names and titles used in this article are purely fictional and if they happen to occur in real life it would be completely by coincidence.
Flawless Salesforce Integration with Titan’s Secure and Seamless Online Solution
Don’t miss out on maximizing your e-commerce Salesforce solutions. Contact Titan today to help your organization grow in the digital space. If you want to learn more about how Titan can help you transform your e-commerce organization with no code, look at our video on Titan’s No Code Platform for E-Commerce.
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