Salesforce Commerce Cloud Pricing for Diverse Business Sizes

Nikita R.

Media-savvy content creator, with a curiosity for all Salesforce experiences.

Updated: Jan 13th, 2025

Salesforce Commerce Cloud is used by businesses to create online stores and digital shopping experiences for customers. You might have remembered this eCommerce platform as Demandware before Salesforce purchased it.

Nonetheless, with Commerce Cloud, teams get to use tools to build branded storefronts for online purchases. Some of the features that they can add to Salesforce eCommerce portals include:

• Product Catalogs
• Order Processes
• Customer Interactions

For these reasons and more, Salesforce Commerce Cloud has become a popular choice for businesses of different sizes that want to elevate shopping experiences. Join us in the article below as we uncover Salesforce’s Commerce Cloud pricing tiers. 

Tiers Of Salesforce Commerce Cloud Pricing Plans

Salesforce offers Commerce Cloud with distinct pricing plans because businesses come in various sizes. The needs and budget of a startup are going to be very different from those of a large enterprise. Take a look at the pricing plans that we can get from Salesforce Commerce Cloud.

Starter Tier 

This edition is made for businesses that want to launch and grow commerce strategies. Unfortunately, Salesforce does not list the price of this edition on its website. The company mentions that prices are dependent on gross merchandise value, so you will need to request a quote if you are interested in this edition. However, here are a few features you can enjoy if you sign up for B2C Commerce – Starter:

• You get 1 site for commerce transactions and 2 price books.
• You gain access to the Commerce Cloud platform. You can use it to create commerce experiences that integrate well with Salesforce.
• You can take your digital shopping experiences to mobile devices. Commerce Cloud supports responsive designs and one-touch payments.

Growth Tier

This Commerce Cloud edition is designed for businesses that want to improve their commerce experiences. The platform has all the tools to support business growth that will naturally occur from optimizing shopping experiences. Just like the Starter edition, Salesforce does not list a price for its Growth pricing plan. You will need to request a quote from the official Salesforce website if you want this edition.

Here are some features from the Growth edition to give you an idea of what you will get when you sign up for it:

• Access to 5 commerce sites for your customers.
• You get 10 price books to list products and prices.
• Tools to build carts and checkouts fast.

Unlimited Tier

The unlimited pricing tier in Commerce Cloud is called Plus. With it, you get artificial intelligence (AI) tools to create commerce experiences for customers through Salesforce. Once again, prices for this edition are based on gross merchandise value, so you will need to request a quote if you are looking for a price.

With the Plus edition, you get the following features to elevate commerce experiences:

• Unlimited sites and price books
• Access to the features that the Starter and Growth editions possess.
• You get certified prebuilt integrations, like payment accelerators.

Salesforce Commerce Cloud Subscriptions & Editions

With a Salesforce Commerce Cloud implementation, you get the Subscriptions feature. It’s a handy tool that lets you offer subscriptions to customers for your products or services. The Salesforce Commerce Cloud B2C Subscriptions feature is perfect for the following tasks:

• Managing subscription plans with customers.
• Automating repeat billing processes.
• Creating payment experiences for customers.

Although the Subscription feature is a hot tool, it is not available in all Commerce Cloud editions. Originally, it was available on Commerce Cloud Digital and Einstein editions. Make sure to check whether your edition has this feature.

Salesforce B2B Commerce Pricing

We discussed how businesses of different sizes can use Salesforce for B2C operations and elevate experiences for customers. But what solutions does Salesforce offer for business-to-business (B2B) interactions?

Salesforce has Commerce Cloud B2B to offer, which is a platform aptly named to help businesses interact with other companies. Salesforce provides B2B commerce features like:

• Tools to create online portals that support B2B transactions.
• Tools to speed up buying and selling processes.
• Access to data to manage customer and business relationships.
• New insights from data to improve overall sales operations.

When you choose Salesforce B2B Commerce Cloud, you have two pricing tiers to choose from:

• Starter
• Growth

B2B Commerce – Starter

With the Starter edition, your B2B eCommerce solutions are launched on portals built with AI tools. The price that you have to pay for this power is not listed on the official Salesforce website. 

However, you can contact Salesforce for a quote, which will be based on 1% gross merchandise value. Here are a few features from B2B Commerce Cloud’s Starter edition to keep your business transactions streamlined:

• You get 2 online stores to interact with other businesses.
• You get a self-service portal to increase sales.
• You get access to 10 unmanaged orders per license.

B2B Commerce – Growth

The Growth edition is similar to the B2C Commerce Starter edition, but it provides more features to scale. For example, businesses that sign up for the Growth edition get 10 online stores and 40 unmanaged orders per license. Unfortunately, there are no prices listed on the official website for signing up for the Growth edition, but you can contact Salesforce for a quote. Your payment will be based on 2% gross merchandise value. 

Salesforce D2C Commerce Pricing

Moving along to Direct-to-Customer (D2C) solutions. As Salesforce is the world’s leading customer relationship management (CRM) platform, you know you can get a D2C Commerce platform from them. It’s a solution that is designed for businesses that want to sell products or services directly to customers. This means they don’t need features from a platform to support retailers or wholesalers in the sales process.

The cost of D2C Commerce is priced at 1% of gross merchandise value, so make sure to contact Salesforce through their website and request a quote. However, they list the features of D2C Commerce. Here are a few that you can look forward to:

• A complete view of your customer data.
• Prebuilt templates for your D2C needs.
• Tools to recommend products. 

Salesforce Order Management Pricing

If your business focuses on managing orders, then the Salesforce Order Management system from Commerce Cloud is what you need. With Order Management, you can organize your orders via many channels like:

• Online Storefronts
• Mobile Apps
• Social Media Platforms
• In-Store Systems

The best thing about choosing Order Management in Salesforce is that you can build personalized shopping experiences of the same quality across your channels. If you are interested in this edition from Commerce Cloud, make sure to contact Salesforce through the official website to request a quote. Your price will be based on 1% gross merchandise value per order.

Salesforce Connected Commerce Pricing

The benefit of Connected Commerce from Commerce Cloud is that the platform manages all parts related to commerce. For example, this platform manages data and processes from online sites, mobile apps, social platforms, and in-store systems.

With Connected Commerce, businesses can speed up traditional manual methods for commerce-related operations and improve sales.

Sadly, there are no prices on Salesforce’s website for Connected Commerce, but you can connect with an agent to request a quote. The price will be based on 1% of gross merchandise value. 

We hope to see you soon!

• Twitter
• Facebook
• YouTube
• LinkedIn

Disclaimer: The comparisons listed in this article are based on information provided by the companies online and online reviews from users. If you found a mistake, please contact us.