Category: Integrations

Do you remember our series: An Agentforce Explanation? If you haven’t, we suggest taking a look at our Overview of Agentforce in the string of posts before diving into this article. It will prepare you for the next enhanced version released by Salesforce: Agentforce 2.0! Let’s get started! What is Agentforce 2.0? The next generation of artificial…

Gone are the days of manually processing data. No one gets excited about cleaning, verifying, and cross-checking that customer details are correct across multiple systems. It’s a time-consuming activity that wastes employee creativity.  Thankfully, we have access to software solutions, like Data Cloud. It’s a Salesforce platform collecting and unifying customer data for the most trusted information…

In 2023, a report was released by OptinMonster stating that automated emails make 320% more income for businesses than the traditional ones. It’s no wonder marketers are turning to Email Studio in Salesforce Marketing Cloud for digital support.  If you want to find out more about this powerful tool assisting with the personalization of emails and providing…

The aim of Retail Cloud (with modern POS) is to reimagine personal shopping for Salesforce retail customers. With it, customers can interact with your business from an actual store or from the convenience of their homes.  Join us in the article below as we explore the benefits of choosing software solutions from Salesforce for retail and consumer…

Does Amazon use Salesforce? This question is frequently asked by readers and so we decided to give you all the information you need to understand this global strategic partnership.  Let’s get started! Overview of Salesforce and AWS Partnership As of 2023, Salesforce and Amazon Web Services (AWS) decided they wanted to take their long lasting partnership to…

Do you want to know more about Salesforce as a CRM for your travel agency? Join us in the short article below. We dive into giving you some Salesforce insights specifically for the tourism industry. Let’s get started! Overview of Salesforce for Tourism A common question from readers is, “What is CRM in the travel industry?” We…

Using a platform like Salesforce to store business information is essential for customer relationship management. More than 100,000 organizations worldwide prefer to use Salesforce because it is more than just a database. Salesforce comes with a host of products, tools, and pre-built apps to streamline operations in various industries and their departments, such as: A Webhooks Salesforce…

Asking how to enable dark mode in Google Docs is a popular question requested by people who suffer from eye strain caused by long hours spent on editing documents. This situation is made worse, when they have to work in low-light conditions.  In this case, a darker theme is very beneficial in bringing document owners and editors…

According to IBM, AI chatbots can reduce customer service costs by 30%! That’s quite a win for businesses trying to save money, but that’s not all they get from upgrading customer service processes with AI technology. Other benefits of AI chatbots include, quickly responding to issues no matter the time of day and managing multiple cases at the…

Keeping up to date with Salesforce’s recent acquisitions is important. The information can teach us what recently developed or older software integrations can offer a business in terms of tools and innovations. Then, with this knowledge in hand, we can enhance our Salesforce platform with new solutions to speed up internal processes and elevate customer experiences. Salesforce…