Category: Titan Survey
Salesforce Surveys for Optimizing Data Collection Salesforce Survey is a feature from Salesforce that lets businesses create and distribute surveys to gather feedback from customers or employees. Users can design customized surveys, distribute them through various channels, and automatically capture responses! The collected customer data can be used to measure user satisfaction, gather insights for product development,…
Why use Salesforce Surveys? Salesforce Surveys is an effective survey tool for collecting feedback, personal data, and customer opinions and insights. Having insight into customer feedback can help you improve your business offering and boost customer satisfaction resulting in increased revenue. Here are some specific reasons to use Salesforce Survey tools: Salesforce Surveys is a versatile tool…
What are Salesforce Demo Feedback Surveys? Salesforce Survey demo tools are a feature within the Salesforce platform that enables organizations to create and distribute surveys to gather customer, employee, and stakeholder feedback. These surveys can be used for various purposes, including collecting feedback on sales demos. A Sales Demo Feedback Survey is specifically designed to collect feedback…
Salesforce Survey: How to Measure Website Usability? Salesforce Survey capabilities are a feature of the Salesforce Customer 360 platform that enables organizations to create and distribute surveys to collect feedback from customers or website visitors. One type of survey that can be created using Salesforce Surveys is a “Website Usability Survey.” A Website Usability Survey is designed…
Why sweat the small stuff? Or the big stuff for that matter? Any business knows that the easier you make the customer journey, the better it is for you. If you want to engage your target audience with your product, boost customer satisfaction, and encourage customer retention, then figuring out how to simplify and streamline customer experience…
Salesforce Survey: Fast Benefits from Customer Satisfaction Salesforce Customer Satisfaction Surveys (CSAT) empower businesses, vendors, and agents to directly measure their customers, prospects, employees, partners, and other stakeholders’ satisfaction regarding their products or services. They can help companies pinpoint areas for improvement, increase customer loyalty, and boost their reputation in the market. These surveys are usually sent…
What are Salesforce Post-Purchase Surveys? Salesforce Post-Purchase Surveys are used to poll a customer’s opinion after having made a purchase from a company that uses the Salesforce platform for customer relationship management (CRM). These surveys are designed to gather feedback and insights from customers about their purchase experience, including their satisfaction with the product or service they…
The Net Promoter Score (NPS) is a customer loyalty metric, it uses the likelihood of customers recommending your business’ products or services to others. The score is measured by a single closed-ended rating scale question: “On a scale of 0 to 10, how likely are you to recommend this company/product/service to a friend or colleague?” Based on…
Use surveys to capture potential customer details, identify prospects, and gather data that can be used for marketing campaigns and Salesforce lead enrichment. Lead generation surveys in Salesforce aim to gather information on the needs and preferences of consumers by asking them to provide their opinions, and reviews, and rate specific services and products to see if…
What are Salesforce Employee Experience Surveys? Salesforce Employee Engagement Surveys are a valuable tool for organizations to poll their employees on various aspects of their work experience, including company culture, management practices, communication, work-life balance, and job satisfaction. The surveys help organizations understand what motivates their employees, what areas need improvement, and how to create a more…
