Category: Titan Web

Salesforce implementation for customer service

Transforming Customer Interactions with Service Cloud & Einstein

It’s been 10 years since Marc Benioff declared at an internal all-hands meeting that Salesforce would become an AI-first company! While the CRM giant has been pumping time and money into AI initiatives for many years now (Einstein itself was released in 2016), it’s only since Dreamforce 2023 that regular Salesforce users have felt the surge of…

Learn how to organize folders In Salesforce

Salesforce Enhanced Folder Sharing in Reports and Dashboards

All businesses share data across their various departments and teams in some capacity. It’s one of the ways to get projects completed from end to end. Giving employees a way to share files, documents, and resources can also get projects completed on time or faster, as different and appropriate teams can collaborate more easily with each other…

Use Salesforce for effective web-to-lead forms

Salesforce Lead Capture: Best Practices for Higher Conversion Rates

Is your lead conversion process in Salesforce efficient and effective? Or is it time-consuming and super manual? We want your processes to be of high quality so you can convert leads into customers or opportunities, and finalize sales faster. For this reason, this article provides some best practices for capturing lead data in Salesforce. Towards the end, we also…

Change Customer Interaction with Salesforce AI Tools

How Salesforce Generative AI Is Revolutionizing Customer Engagement

While generative AI has been making waves in the tech world, many businesses have been left underwhelmed by the generic and often inaccurate results they get when using it for basic tasks like writing emails. It can sometimes feel like having a robot assistant who doesn’t quite understand your unique needs and preferences. But what if generative…

Salesforce Tools to Streamline Meeting Processes

Appointment Scheduling Software from Salesforce: A Comprehensive Implementation Guide

“Use the Powerful Salesforce Scheduler Tool to Streamline Appointments for Customers & Colleagues“ You might not have heard that Salesforce Lightning Scheduler is now called Salesforce Scheduler! The name change happened to align more with Salesforce’s latest business strategies. Nevertheless, Salesforce’s appointment scheduling software is a must for any business that needs help with reducing manual tasks…

Automate Customer Service Processes

Salesforce Service Cloud: Features & Benefits

“Automate Processes and Enhance Customer Satisfaction Levels with Service Cloud“ Do you need to enhance your customer service operations? What about your customer interactions? Do they need to be improved? If you answered yes to any of these questions, you need the Salesforce platform. It’s a cloud-based customer relationship management platform supercharging business operations. Join us in…

Streamlining Recruitment: Salesforce for HR Automation

“Attract and Retain the Best Talent for your Organization by using Salesforce for Recruiting.“ Don’t waste hours burdened with repetitive administrative tasks found in most recruitment processes. Why not use Salesforce for talent acquisition workflows? It is after all the world’s leading customer relationship management (CRM) platform. You can use this powerful platform to customize your workflows…

ALM Tools for Salesforce

Exploring Salesforce Application Lifecycles

“Integrate your ALM processes with Salesforce to Launch Software On Time!“ Are you missing feature releases and software deployments? Are your apps meeting the requirements of users or are they missing the mark? To ensure you are designing apps correctly and releasing them on time, you need to start managing them with a Salesforce and ALM process….

Managing Data in Salesforce

Convert a Lead to a Contact in Salesforce

“Learn how to Work Better and more Confidently with Lead Data in Salesforce.” Imagine clicking a button and transferring all your lead data to contact, account, and opportunity records in Salesforce. It is that simple to convert a lead to a contact in Salesforce. Read our article below to find out how to go about this for…

Salesforce Pipeline Inspection for Better Sales Forecasting and Analytics

“Close Sales Deals Successfully with the Assistance of Pipeline Inspection“ Don’t wait for sales deals to fail! You can avoid that by choosing a Salesforce Sales Cloud feature, like Pipeline Inspection. It gives you full visibility of sales processes with predictions that can help you avoid risky deals. If this is something you need, get ready to…