Salesforce Solutions for Healthcare

Nikita R.

Media-savvy content creator, with a curiosity for all Salesforce experiences.

Updated: Mar 6th, 2024

The benefit of a medical center obtaining a website is that information about the organization is available to patients 24/7. Allow patients to instantly access crucial information to find a clinic, search for a symptom, or even contact an emergency number.

Made by Salesforce architects and loved by Salesforce users, Titan can elevate your patient experience in healthcare. Continue reading below to follow a use case focused on a medical center that successfully added a dynamic website with the help of Titan.

Titan Reducing Complexities within Salesforce Health Cloud

A growing medical center focusing on health, fitness, and sports therapy has supplied a use case to Titan to help solve. Since 2003, the medical center has seen an increase in patients at a rapid rate. The healthcare provider desperately needed to provide new and existing patients with access to information.

Due to their focus on raising patient experience at the medical center, the health organization turned to Titan to build a website to house registration and critical patient information. As a result of the new system, the medical center also hopes to streamline workflow efficiencies to cater to the influx of new patients.

Aligning Processes within its Salesforce Org

Officially, here is a list of requirements provided by the medical center for its website:

The website needs to be completely integrated with Salesforce.

The medical center requires a dynamic website that utilizes no coding.

The website needs to list the clinics associated with the medical center.

Patients need to have access to knowledge-based articles on the website.

The website needs to allow patients to register for accounts.

The patient account needs to display a prescription history.

The patient account must be able to filter and search for available physicians.

Extending Salesforce Health Cloud Capabilities

The medical center utilizes Salesforce for its Customer Relationship Management (CRM) strategies. All data gathered manually from account registration, consultations, and treatments had to be added to Salesforce. The medical center had no automated system to deal with these repetitive tasks.

Additionally, any patient inquiries from the medical center from calls or walk-ins are directed to the receptionists. Some of this crucial information relates to:

Availability of specialists.

How to find and schedule a specialist based on patient symptoms.

Arranging ambulances for home pick-ups based on calls.

Booking a specialist for an event, such as a sports match.

Booking a treatment or consultation with a specialist

Titan’s Customization and Integration in Salesforce Health Cloud

Titan combined with Salesforce to transform the patient experience at the medical center. 

Titan provided the medical center with an entirely built, Salesforce-integrated website. The website is created and maintained with drag-and-drop tools with absolutely no coding.

Patients visiting the medical center’s website now have access to interact with the following features:

An option to peruse through a list of clinics and their specific operating hours.

Access to read knowledge-based articles.

Ability to register an account with the medical center.

Patients can sign in at any time with a registered account and view their medical history.

Patient Focused

The most significant workflow upgrade for the medical center was the patient registration and account component. Patients can now register their details conveniently online to create an account with the medical center.

Once patients have a registered account on the website, they can view all their prescriptions in one place. There is no need for patients to have any manual filing system. Patients can view all their medications in one table, which provides the following data:

Name of medicine

The frequency in which to take the medicine

Details on when to take the medicine

The duration of the prescription

The quantity of the medicine

Expired medicine

Patients may also download these details easily at their convenience.

Additionally, the profile allows patients to send prescriptions to a drug store or request a new prescription with a single click of a button.

Simple Searching on the Website

Finding a specialist on the medical center website is straightforward. Patients directly navigate to the Find a Specialist page and provide the following criteria in the search fields:

State

City

Specialization

Client-Based Booking

A list of available specialists to select and reserve is shown to patients by clicking the Search button. The best part of the booking system for the medical center is that patients can now book a specialist independently.

Patients can create bookings by selecting a specialist, choosing a date from a calendar, and picking a suitable time slot from a table. All data is pushed to Salesforce in real time with the help of Titan.

Spotlight on Titan Results in Salesforce Health Cloud

The medical center now has a dynamic website that is 100% integrated into Salesforce. The organization can finally scale according to the increased patient onboarding with the extra time and resources awarded from the automated workflow processes.

Patients now access crucial information from the website 24/7 without a need to call the medical center. Patients can schedule appointments, manage prescriptions, and read verified articles on medical information in Salesforce Health Cloud.

The medical center staff and patients can access all these benefits in one space! Patients now interact with a customer-focused website in meaningful and engaging ways.

*All organizational names and titles used in this article are purely fictional, and if they happen to occur in real life, it would be completely by coincidence.

Salesforce Solutions Exclusive to Titan

All data is reportable and dynamic in Salesforce with the help of Titan, so say hello to your new favorite platform and celebrate with all our product offerings.

Learn more about how you can transform the patient experience for your healthcare organization on our YouTube channel. And contact us on one of our social media channels in the links below to schedule a demo today!

We hope to see you soon. Contact us by visiting:

• Twitter
• Facebook
• YouTube
• LinkedIn