Titan’s Salesforce Forms to Gather Feedback from Surveys

Nikita R.

Media-savvy content creator, with a curiosity for all Salesforce experiences.

Updated: Jul 17th, 2025

Collecting customer, employee, or even stakeholder feedback is crucial for any business across any industry. This type of data can be gained through surveys and will offer insights into your target audience’s levels of satisfaction.

But why is it important to know how satisfied our customers or colleagues are? Well for starters, we gain an understanding of how happy our target audience is with our products, services, or company culture. This newfound insight is a critical standard to help any business with CRM strategies that also want to focus on resolving customer problems and preventing any issues that could arise.

Clearly, this is a winning strategy for building a base of loyal customers and employees. 

Working with Surveys for Salesforce

So how do we create engaging surveys, collect the feedback, transfer the data to Salesforce, analyze the insights, present the graphs to key stakeholders, and plan new business goals?

This is a challenging task, but some professional tools and platforms can automate your business workflow processes to make gathering and working with survey data seamless. Join us in the article below to explore Salesforce Forms and Titan, before deciding on the best platform for all your survey requirements.

Benefits of Forms for Salesforce Surveys

For your convenience, we have researched the Forms app from Salesforce. Take a look at its dynamic form features for creating surveys:

1. Salesforce Integration

Forms is a premium product offered by Salesforce, so you know that the solution works seamlessly in the ecosystem. A significant advantage of choosing Salesforce is that the Forms integration allows your business to capture survey data and store it directly in your CRM platform as leads, contacts, accounts, or custom objects. Working in one ecosystem has never been easier.

2. Branding Options for Surveys

When you use the Forms app to create surveys, you have access to a large range of customization options that can be used to match the brand of your business. Keep in mind that every organization has a unique style. Salesforce users can definitely leverage Forms from Salesforce to customize the layout, colors, fonts, and logos of surveys to cement their business brand in their target audience’s mind.

3. Optimized for Mobile Designs

Surveys created with Forms are responsive in nature, which means they are mobile-friendly. Your business can gain the upper hand in the market by adopting a responsive survey design, as this approach provides a seamless user experience for all your respondents. The perfect user experience can increase survey response rates, ensuring you collect the data necessary to make crucial business decisions.

4. What Logic can Salesforce Forms Provide?

Forms has conditional and skip logic to help you create advanced surveys and online forms. Consider your target audience’s user experience by using conditional logic in your surveys to show or hide questions based on a respondent’s answers. You can also use skip logic in surveys to allow survey takers to bypass questions if they do not want to answer them. With these types of logic added to surveys, you can guarantee surveys will be personalized and fast to fill out.

5. Data Analytics

Now that you have advanced surveys that collect data seamlessly for Salesforce, what can Salesforce provide for analyzing data? To get started, Salesforce offers real-time reporting and analytic features to understand survey responses from the Forms app. These advanced capabilities can help you analyze your data, create reports, and monitor trends from your target audience’s responses. Transform your business by making impactful decisions based on accurate survey data.

So, is Forms the Best Tool?

As impressive as Salesforce is with their advanced features from Forms, they could be better. Take a look at the below disadvantages for choosing Salesforce for your survey needs:

Although you can brand your surveys with Salesforce, the customization options are limited regarding the types of questions you can add to your surveys.

Your survey elements have design restrictions limiting creativity in your brand direction.

The Forms app follows the same design as Salesforce, so it can be a complex tool for non-technical people unfamiliar with the platform.

If you choose to start using the Forms tool, make sure you allocate time to your project deadlines for staff to learn how to use the platform effectively.

As a premium Salesforce product, Forms has a hefty price tag. This tool is not a cost-effective Salesforce solution if your business wants an affordable survey option.

Although Forms integrates seamlessly with Salesforce, it is not guaranteed to run with the other platforms and tools you have set up for workflows.

Salesforce offers conditional and skip logic, but that’s it. Other survey builders or form creators on the market also provide advanced features like branching logic, skip patterns, advanced reporting, and integrations with other survey tools.

Exclusive Salesforce Survey Solutions from Titan

Let us introduce you to Titan so you can still work with a Salesforce-focused product. Titan is a market leader offering your business the edge in creating surveys for any use case and object in Salesforce.

Don’t just stop at custom Salesforce use case forms, surveys, or document creation. Titan also helps your business collect user data and automate workflow processes with a zero-code drag-and-drop builder. There is absolutely no coding required when it comes to working with Titan.

Continue reading to be inspired by Titan’s features. They will show you how dynamic and capable Titan is at solving all your survey needs in Salesforce.

Create robust and customized forms and surveys for specific digital workflows.

Share bi-directional documents that push and pull real-time data directly to Salesforce.

Titan is super strong and allows your business to read and write from multiple Salesforce objects in real time.

We can automate Salesforce workflows and provide multi-user permissions.

Add any logic to surveys and work with any data structure.

Access to progress reports, stunning dashboards, and advanced analytic tools.

Edit bulk records, view your data in a grid, and upload file capabilities are all possible with Titan.

Create surveys with responsive designs and dynamic content.

Empower staff to use our drag-and-drop builder that requires 0% coding knowledge.

Create any layout you want with endless customization options for your surveys.

Our regulatory frameworks include HIPAA and GDPR requirements for ultimate data compliance.

Your data is secure with Titan. We offer end-to-end encryption to secure your business data.

Simplify complex survey flows between customers, colleagues, and stakeholders for better user experiences.

Ensure all your business teams are aligned every step of the way with approval flows, custom SSO portals for non-Salesforce users, and advanced 2FA security measures.

Publish and embed fully responsive web forms for Salesforce directly into web pages, surveys, or any document.

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Disclaimer: The comparisons listed in this article are based on information provided by the companies online and online reviews from users. If you found a mistake, please contact us.