Connect with Customers via Salesforce Experience Cloud and Titan

Alice M.

Hawk-eye editor with a passion for trailblazing Salesforce experiences

Updated: Jul 14th, 2025

5 Ways Salesforce’s Customer Experience Platform can Transform Your Business

Read this article to check out 5 ways Salesforce Experience Cloud can take your organization to the next level and enable you to build superior digital experiences. We also touch on a few cons of the Salesforce Experience Cloud and give you our top alternative.

But first off, what is Salesforce Experience Cloud and why all the hype?

What is Salesforce Experience Cloud?

Salesforce Experience Cloud empowers your organization to build portals, websites and custom apps to reach customers, leads, and employees in deeper and more meaningful ways. With Salesforce Experience Cloud, you get so much more than simply an online presence. You can personalize the digital experience for customers, pull data from a range of business systems, and set up attractive self-service options. You have the ability to create a one-stop-shop for pretty much all customer needs from shopping to learning resources, forums, discussions, and a whole lot more.

Sound exciting? Read on…

1. Create Personalized Web Projects and Digital Experiences in Salesforce

Salesforce is the #1 CRM on the planet, and its Experience Cloud allows you to draw on a rich database to deliver personalized experiences for each and every user. Customers logging into your website will receive recommendations tailored to their preferences while employees can access resources based on their individual profile.

You can also style your website to match your organization’s values and brand. Want to target visitors on an individual level? With Salesforce Experience Cloud, each and every user can be presented with a custom-feed, specifically geared towards their interests, likes, and dislikes.

2. Seamless Self-Service Digital Experience in Salesforce

Customers can create their own support tickets, as well as make bookings and payments in an instant. If your users have a question, they can consult a range of articles, how-to guides, and FAQs designed for the relevant topic.

Employees can login to your portal to manage sick days, request leave, fill in feedback surveys, and submit manager evaluations. HR and management can easily access and view employee information in seconds to make the key decisions that matter most.

3. Centralized Salesforce Data

Have you ever wanted to store data in a central location? Store all employee data, resources, client information, and support queries in a single place with Salesforce’s Experience Cloud. All your company files can be securely managed, while any app can be embedded on your website. Gain complete control over your information and never miss out on a lead or opportunity by integrating all your data with the world’s leading CRM in one digital location.

4. Customer Experience Cloud: Maximize Community Engagement

Want to build a spirit of community amongst your customers? Salesforce Experience Cloud fosters a sense of connectedness by allowing members of your website to engage in forums and discussions on a wide range of special interest topics.

Members can network with one another and rate fellow members based on qualifications and specific proficiencies. Similarly, users have the freedom to create custom badges to recognize the achievements of others in the community. You can award badges to tried-and-true customers to recognize loyalty and also create a leaderboard to acknowledge the positive impact individual members have made.

Ultimately, Salesforce Experience Cloud allows you to connect like-minded people to inspire innovation and share their brightest ideas.

5. Boundless B2B Options from Salesforce Digital Experiences

Increase business-to-business transactions with smarter recommendations and one-click suggestions from AI powered intelligence. Skip the cost and effort of setting up a physical store and market your product in a fraction of the time with Salesforce Experience Cloud. Robust support for big orders and dealings with larger clients is another advantage, as are useful Experience Cloud features such as pre-agreed pricing with verified users.

Drawbacks of the Experience Cloud from Salesforce

The truth is if you have loads of time to play with, and even more money then you can’t go wrong with Salesforce Experience Cloud. But if you are looking to slash time to market, conserve resources, and cut costs then Salesforce Experience Cloud has a number of drawbacks. A big one is that without extensive development you are restricted to the limits of the Salesforce UI. In order to create websites that match the look and feel of your organization, you will have to pay expensive professionals to do this work for you.

Similarly, to get the most out of Experience Cloud in terms of features, design, and functionality, you will need some coding experience or be in a position to hire top talent to help you out. While Salesforce Experience Cloud is powerful software, setup can be a drag and it can take a lot of time and money to get up and running.

Titan Web: A Top Salesforce Experience Cloud Alternative

What if you could get all of the perks of Salesforce Experience Cloud without the downside? Titan’s codeless and intuitive web builder for Salesforce enables you to integrate your portal with the #1 CRM minus the heavy development work and lags in time to market. Fast-track projects, personalize the customer experience in Salesforce and build beautiful web interfaces in minutes with Titan Web, digital experience platform in Salesforce. Bespoke layouts work with dynamic push and pull of Salesforce to deliver quality data to your finger tips.

Code-free and affordable, Titan offers some of the best value for money on the market. Scalable, flexible, and convenient…Titan’s promise? If we don’t have a feature you need, we will create it for you.

For a market-leading solution, with a team who will care for your individual needs, reach out today.

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Disclaimer: The comparisons listed in this article are based on information provided by the companies online and online reviews from users. If you found a mistake, please contact us.