What is Salesforce Experience Cloud?
Masterful Salesforce Scribe with an eye for detail
Customers nowadays expect a strong online presence from small and large businesses, companies and organizations, retail stores, nonprofit organizations, and even governments. With Experience Cloud, the Salesforce digital experience platform, you can meet your customers, partners, and employees where they are – online – with compellingly created, branded content. You can create interactive Salesforce portals and platforms where users can collaborate, access information, and engage with your organization. Think of this as an online clubhouse where only members can meet. You can have different “clubhouses” for different purposes, such as the following:
Other examples include:
Experience Cloud is just one of the Salesforce cloud platforms. The Salesforce’s cloud platforms can each be tailored to specific business needs and functionalities. Here are some of the key cloud platforms:
What can you do with Salesforce Experience Cloud?
You can create and manage engaging digital content that improves customer satisfaction, drives sales, and boosts employee productivity, all based on the existing data in your Salesforce database. Support your users’ needs while you accomplish your online goals with Experience Cloud for Salesforce. Keep current customers updated while you grow your customer base. Structure and customize sites and apps, such as marketing sites for new and existing customers, partner portals, customer account portals to manage customer experiences, help centers, or customer self-service portals for customer service and support. Create mobile-friendly sites and apps that can be distributed on Google Play or the App Store.
Salesforce Experience Cloud offers no-code, low-code, and pro-code building blocks that give admins, designers, and developers the leeway to design exactly what they envision according to the business’s branding and style.
The following companies use Experience Cloud:
What is Community Cloud?
Salesforce Experience Cloud used to be called Salesforce Community Cloud. The difference between Community Cloud and Experience Cloud for Salesforce is that Experience Cloud offers all the features of Community Cloud but includes additional features for creating and managing mobile apps, analytics, and reporting.
What are Salesforce Communities?
Salesforce Communities are specific online-based social communities or portals within the Salesforce Experience Cloud that allow you to create branded sites to connect your employees, customers, and partners. You can use Salesforce Communities to share information, collaborate, and access Salesforce data and processes. Salesforce Communities are part of the Experience Cloud offering.
You can think of it like this: if Salesforce Experience Cloud is a toolbox, then Salesforce Communities are specific tools in that toolbox. Though these terms are sometimes used interchangeably, it is important to understand that Salesforce Experience Cloud is the overarching platform, while Salesforce Communities are the individual online spaces created within that platform to engage with specific audiences.
What are some examples of Salesforce Communities?
Some Salesforce Communities examples are:
How much is Salesforce Experience Cloud?
Get a full run down of Salesforce Experience Cloud pricing and Experience Cloud examples in our guide. Salesforce offers four editions:
Self-Service
The Self-Service edition has two options:
Customer Community
At $2/login or $5/member/month. This edition requires an annual contract and includes the following:
Customer Community Plus
At $6/login or $15/member/month. This edition requires an annual contract and includes the same options as the Customer Community, plus the following:
Partner Relationship Management
The Partner Relationship Management edition requires an annual contract. At $10/login or $25/member/month* (billed annually) and includes the following:
External Apps
The External Apps edition requires an annual contract. At $15/login or $35/member/month* (billed annually) and includes the following:
Salesforce Content Management System
Salesforce CMS – This option is included in Experience Cloud purchases and has the following features:
What is the top alternative to Salesforce Experience Cloud?
Titan Web offers a no-code, intuitive, drag-and-drop user interface that seamlessly integrates with Salesforce to create online platforms for your clients, leads, or employees based on your branding and styles. You can try it for free for six months. This offer includes the following:
The most popular option costs between $350 and $490/month (billed annually) and includes the following:
If you need any of the following, contact Titan for more information:
Contact Titan today for an affordable, scalable, and flexible solution that offers some of the best value for money.
We hope to see you soon!
Disclaimer: The comparisons listed in this article are based on information provided by the companies online and online reviews from users. If you found a mistake, please contact us.
