Category: Salesforce
According to Help Scout, a software company dedicated to customer support solutions, found that 90% of customers expect an immediate response from agents and technicians. This makes sense in a digital-first era where it is the norm to find online customer support services powered by artificial intelligence (AI). However, even though we live in a world that…
Salesforce developers often struggle with deciding whether to invest in point-and-click solutions or full coding options. However, these developer pain points can be seen as opportunities for growth. One way to tackle the struggle and get clarity is to attend a Salesforce event like TDX in 2025. It gives developers the opportunity to share their concerns, connect…
Customer service agents often struggle to do their tasks well when they have disconnected software systems. This means that their work tools are in different applications or programs. So, finding and using them to work with essential information is time-consuming and can frustrate customers who want problems resolved fast. For this reason, we would like to inform…
In this digital-first era, people engage with each other on various online platforms and communities. To reach a specific target audience and collect their data from the channels they prefer can become difficult to manage. For this reason, we want to explore Salesforce’s Customer 360 software solutions. They help businesses by collecting customer data from Salesforce apps…
When it comes to delivering personalized experiences online, customers want fast, relevant communication. However, the content also needs to be consistently accurate and reliable to win a customer’s brand loyalty. Journey Builder is one of those tools from Salesforce that is ideal for managing and automating marketing content. If you want to find out more about this…
In 2023, a report was released by OptinMonster stating that automated emails make 320% more income for businesses than the traditional ones. It’s no wonder marketers are turning to Email Studio in Salesforce Marketing Cloud for digital support. If you want to find out more about this powerful tool assisting with the personalization of emails and providing…
Just last year (2023), Adobe Acrobat conducted a survey among users and reported that 48% of coworkers are unable to quickly find the documents they need to perform their jobs well. That’s almost half of the studied population needing help. By upgrading the way employees work with files, either with Salesforce or a third-party app, businesses can…
The aim of Retail Cloud (with modern POS) is to reimagine personal shopping for Salesforce retail customers. With it, customers can interact with your business from an actual store or from the convenience of their homes. Join us in the article below as we explore the benefits of choosing software solutions from Salesforce for retail and consumer…
Does Amazon use Salesforce? This question is frequently asked by readers and so we decided to give you all the information you need to understand this global strategic partnership. Let’s get started! Overview of Salesforce and AWS Partnership As of 2023, Salesforce and Amazon Web Services (AWS) decided they wanted to take their long lasting partnership to…
Do you want to know more about Salesforce as a CRM for your travel agency? Join us in the short article below. We dive into giving you some Salesforce insights specifically for the tourism industry. Let’s get started! Overview of Salesforce for Tourism A common question from readers is, “What is CRM in the travel industry?” We…
