Salesforce Digital Transformation: Titan’s Top Customer Success Stories
Hawk-eye editor with a passion for trailblazing Salesforce experiences
Customer success and satisfaction is the heartbeat of the Titan mission. Working with customers and partners to achieve their goals is the reason we get out of bed in the morning and it’s the biggest motivation behind everything we do.
Our “why” for Salesforce
Titan was founded by experienced Salesforce architects who were weary of watching clients sink costs into extensive development. Again and again we saw customers get stuck, exhausting their resources developing custom Salesforce solutions. We knew there had to be a better way, one that drastically sped up time to market, cut costs, and provided limitless flexibility.
Salesforce for the Future
Fast-forward to now and Titan is bringing you the future of Salesforce. We are an agile and dedicated team, who bring you codeless, scalable solutions for any use case. We pride ourselves on being able to tailor our products to suit the unique needs of every customer. No matter the industry or the feature required, we optimize your Salesforce journey, right from project planning to completion.
Limitless Salesforce Experiences
Titan customers thrive on the endless flexibility, scalability, and speed of our product. Across a wide variety of industries, and no matter the size of the company, we have been able to create lasting difference. From big tech to non-profits, education to healthcare, and many more, Titan has broken barriers and created digital transformation. So what are some of our biggest customer success stories? Read on to find out more.
More for Monday’s Renewals in Salesforce
Monday.com is synonymous with innovation in the world of Work OS platforms. A global leader in its field, the company is dedicated to empowering global enterprises to build custom web applications for everyday work needs.
One of the greatest challenges for a giant like Monday is renewing subscriptions for its massive customer base. When you have 152K+ customers, a manual process is out of the question, so Monday needed a viable alternative. After searching for the right option, they connected with Titan for digital transformation with Salesforce.
Empowering the Technology Cloud
With Titan’s help, Monday has been able to simplify and streamline a potentially overwhelming process. As Alon Segal, Senior Salesforce Application Developer at Monday put it, “We received a very simple and cost-effective solution to a complex challenge.” Titan provided a complete and end-to-end technology transformation solution, fueled by push and pull of real time Salesforce data. The result? Monday was able to mitigate human error and seamlessly upgrade renewals.
Unlocking Salesforce Potential for UCLA
The University of California, Los Angeles (UCLA) is a leading public research University in the US. It ranks among the top universities in the world for academics, research, and community impact. UCLA receives more applications than any other college on earth and each year it sets a new record.
UCLA finds that the rich resources of the Salesforce ecosystem provide the data they need to manage an institution of their size, reach, and stature. Even though they get immense value from Salesforce, the University still required further customization to more optimally manage their solutions. After an extensive search for the perfect product, to help with their digital process of transformation, they approached Titan.
The demands of data management, particularly adhering to privacy standards, and the need to work with dynamic forms for Salesforce, made Titan the silver bullet for their requirements.
Enriching the Education Cloud
With Titan, UCLA has been able to maximize the benefits of the #1 CRM, complementing the University’s overall drive for excellence. Titan has worked closely alongside UCLA, as attested by Dr. Fredrik Leuhusen Assistant Dean of Strategic Initiatives, and Salesforce Certified Administrator, “The team at Titan is very responsive, and when something arises, they are and have been there to help us along the way.”
Riskified’s Rewarded with Titan and Salesforce
Riskified is a prominent eCommerce risk management platform, empowering online retailers to create trusted relationships with their customers, such as Wish, Aldo, GoPro, Prada, and Steve Madden. The platform has the ambitious goal of eliminating risk and fraud to boost business revenue.
When Riskified approached Titan, the company needed a comprehensive solution to create quotations with multiple levels of complex data sets coming from Salesforce. There were many parameters, complex calculations, and formulas required. At the start, Riskified was unable to find a company able to provide an accurate and reliable solution.
Unlocking the Potential of the World’s #1 Retail CRM
This all changed when Riskified came into contact with Titan. Within a very short timeline, Titan was able to provide impactful change and deliver an automated process. ‘’Titan was able to make this happen within a very short timeline that we had before going live; we got an automated process to save time and ensure the accuracy of every quote,” explains Ron Davidson, CRM manager at Riskified. With Titan, Riskified has successfully created data-rich quotes on PDF documents. All this was achieved while speeding up time to market and cutting costs.
Digitized Driver Contracts: “Getting” the Power of Salesforce
Gett is a global trailblazer in the billion-dollar Ground Transportation Management Industry (GTM). Serving more than a quarter of Fortune 500 companies, Gett is just starting to achieve its potential and on the horizon is becoming the gold standard in ground transportation for corporates.
Complementing Gett’s desire to be a global leader, has been the aspiration for a complete digital transformation process with Salesforce. A major barrier to change is that in the past, Gett was manually handling driver contracts. This meant drivers had to arrive at Gett’s offices in person and go through the tedious task of physically signing paper-based materials. Furthermore, many taxi drivers didn’t use email so Gett needed contracts to be sent via text to achieve a seamless online signing process, one automatically integrated and synced with the power of Salesforce.
Energizing the Automotive Cloud
“The agility of the platform along with TITAN’s professional and speedy customer support were key factors in this project’s success meeting our specific requirements” – Itay Abayo, Project manager and Operations team lead at Gett.
With its unprecedented speed, agility, and flexibility Titan’s solutions for Salesforce were able to nuke the manual signing process in a matter of weeks. The entire signing process is now fully remote, paperless, and 100% integrated with Gett’s Salesforce CRM.
Streamlining for Salesforce Intake Processes: Make the Road New York
Based in New York state, Make the Road New York (MRNY) is a non-profit organization that builds the power of immigrant and working-class communities to achieve dignity and justice. MRNY is a multi-service organization that provides legal services, health services, education classes, and community events in New York.
This special non-profit organization wanted to make its services more seamless, opening up valuable time to spend with the community. MRNY needed to track data across multiple objects in Salesforce during the intake phase but the company lacked the resources to hire a specialist Salesforce developer or themselves manage a complex solution.
Creating Simple Solutions for the best Nonprofit CRM on Earth
Simple, fast, and cost-effective implementation is what MRNY asked for when they approached Titan. We proved to be the only zero code product on the market, which was flexible and intuitive enough to meet their needs. With Titan, using a single form, MRNY can now update contact information, perform a conflict check, and guide staff through various screening flows. After successfully overhauling their processes with Titan, MRNY has been able to focus on what matters most: spending time with clients and engaging with the community around them.
Extending the Salesforce Health Cloud for NxStage
NxStage Medical Inc, headquartered in Lawrence, Massachusetts, USA, is dedicated to helping its patients discover, achieve and maintain freedom and flexibility while on dialysis therapy. NxStage is committed to providing compassion and innovation in Healthcare, making home hemodialysis a reality for those who need it most.
The company wanted a less labor intensive way to manage contractors for its advocacy program. NxStage was wasting hours and hours of valuable time manually filling in spreadsheets and uploading them to Salesforce, but what was the answer?
A Powerful Portal for Salesforce
Through discovering Titan’s powerful web application for Salesforce, NxStage was able to create a custom built portal, where contractors could access all the information they needed, in just a few simple clicks. As a result, all document generation needs are met and processes that used to take hours, now only take seconds.
In the words of Joanna Smart, a marketing Specialist at NxStage, “With Titan, we can significantly reduce our costs, add more hours to our day, ensuring that our contractors are more productive and engaged with the events they have been assigned to”.
A Superior Salesforce Solution for WasteXperts
WasteXperts, a company founded in 1992, is an industry leader in waste diversion and recycling management, assisting companies in reducing waste disposal expenses. The company’s aim is to perfect the process behind waste and recycling programs and be the market leader in waste management.
In the past, waste collectors had to take photographs of the waste to be collected, which were then uploaded and stored in Dropbox. Furthermore, in responding to customer requests for copies of the hauling ticket, the team had to search for the original document, which was then scanned and copied to be either posted or emailed.
Smart Solutions for Salesforce
As industry leaders, WasteXperts knew there had to be a smarter and more efficient way to work. After researching all their options, they called upon Titan to build a solution that would migrate all their data and consolidate it into one system. This system would have the ability to send information to clients and create valuable management reports.
In a short space of time, WasteXperts were able to achieve automation and nuke the heavy paperwork, so they could concentrate on the job they needed to do most. “Titan has helped us to transform our business. By providing us with tools to efficiently manage every aspect of the business, Titan has enabled us to get off paper and automate our processes, making us look and be more professional”, said Steve Carney, Director of Strategic Initiatives.
Is there a Use Case Titan Can’t Tackle?
The answer to this question is no, and this article has only provided the very briefest of tours on what we can do and why. For Titan, there is no use case too complex, industry too challenging, or feature too difficult to manage. We want to help you execute your dream project anywhere and anytime, with complete freedom and agility.
Read more about our exciting partner initiatives here.
So what are you waiting for? Schedule a demo today.
Disclaimer: The comparisons listed in this article are based on information provided by the companies online and online reviews from users. If you found a mistake, please contact us.
